Originally Posted By: wemay
*UPDATE*
I contacted HyundaiUSA yesterday afternoon and they advised "dealerships should only be using OEM oil filters." They would not share, understandably, if any course of action would take place regarding this particular dealership but asked i return and request an OEM filter replace the current one. I also asked about aftermarket filters in general. They had no comment and advised that that was the customer's choice, but the dealerships should be using OEM.
I felt uneasy all night and just changed the oil and filter this morning myself. I'll donate the oil to the guy who cuts our lawn for his equipment. Hopefully when i go back for the free tire rotations, i don't get flack.
Interesting. So it would seem that the dealers initial spiel thought that using the PO-37 was correctly noted as most about saving money. Also not at all surprised Hyun/USA took a very dim view of using the jobber filter. However calling those company customer service lines, ime one is going to get the strict company line, word for word as from a script. Iirc there is an older Hyun thread on PCMO about calling and them saying one should not use 0w30 oil where 5w30 is spec in the owners manual.
However, Hyun silence on whether anything would happen to the dealership and about using aftermarket filters also speaks volumes. If they had any guts and/or leverage over the dealership, a call by them (Hyun) would have been initiated to the dealership ASAP and you told you have a free oil and filter change using the OEM filter waiting. Imo, absolutely nothing will happen to the dealership and they will continue to use the jobber filter for their "free" maintenance contracts.
Again, I believe the dealer oil and filter change would have been fine for intended oci. If truly that concerned I might have changed the filter only and topped off the oil. However, your vehicle your call. I expect you saw the noted difference in size between the PO-37 and the OEM.
Good luck getting your dealership to include the OEM filter in future as part of your free maintenance package.
As an aside, been an interesting thread to watch evolve.