Originally Posted By: DoubleWasp
Silently performing your duties and then sending your bill is a good way to be seen as an appliance or service, instead of a professional human being. They need to be constantly reminded that a human being came to perform a service for them and made an effort.
When I send mechanics to perform a dockside scheduled service, the client is getting an email, phone call, and text message alerting them to the fact that mechanics with a name are coming to perform service, and to confirm the time and details are acceptable.
It's very easy for both landscapers and mechanics to be seen as objects rather than people, so I kind of have an idea where your problem is starting.
This is very insightful.
Excellent.