So far, First Brands has been terrible to deal with. No response to the email I sent so I called. Tech Support had a cool guy who said he's also a mechanic. Guy searched and found my email, said 100% should be covered. He transferred me to another department where they handle the warranty. Never rang, went to a voicemail. Left a message, no call back that day or today. Called into their 800 number again and got the same dude in Tech (after a 50-minute wait on hold) I was surprised he answered. He said Tech Support is pretty much just him so not a surprise. This time he gives me the number for customer support, call, get some absolute twit Latina who sounds like her boyfriend (they all work from home) is messing around with her while she's talking to me. My best guess when she's half listening and saying shaaaahhhhppp every 5 seconds. She transferred me to dead line that was just a dial tone.
I will go out of my way not to buy any of their portfolio of brands. Would be more humorous and efficient to file against them in small claims for the rotor.