You guys ever take a car under warranty to a dealer multiple times and continue to get no problem found...can you take it to another dealer? Will they still provide a loaner?
It's a Mazda. Mazda's site states they provide Mazda loaners for service or warranty work. But my question is with a history of "no problem found" are they going to refuse providing a loaner?
I have two front end noises that I would like to think are from the same thing but sound completely different.
I also have a forward camera that doesn't work in the hot...a TSB applies to this but they refused to repair it due to me not bringing it in with an active fault code.
I've worked in a dealer 2003-2013 and we never have our customers as much trouble as they've been giving me. I even worked for this family of dealers. They're just really frustrating me and I'm almost out of warranty.
They're telling me now they've wasted too much time and covid has them down to a skeleton crew and blah blah, but keep saying they just won't look at it anymore. I get the "Mazda is a great car, we are a boutique brand that doesn't have the money to throw parts at your car" etc.
It's a Mazda. Mazda's site states they provide Mazda loaners for service or warranty work. But my question is with a history of "no problem found" are they going to refuse providing a loaner?
I have two front end noises that I would like to think are from the same thing but sound completely different.
I also have a forward camera that doesn't work in the hot...a TSB applies to this but they refused to repair it due to me not bringing it in with an active fault code.
I've worked in a dealer 2003-2013 and we never have our customers as much trouble as they've been giving me. I even worked for this family of dealers. They're just really frustrating me and I'm almost out of warranty.
They're telling me now they've wasted too much time and covid has them down to a skeleton crew and blah blah, but keep saying they just won't look at it anymore. I get the "Mazda is a great car, we are a boutique brand that doesn't have the money to throw parts at your car" etc.