Recent Topics
6500 watt Generac generator for $150??
by chainblu
1 minute 9 seconds ago
Tier III fuel is on the way
by ZZman
2 minutes 50 seconds ago
ACDelco Dexos 0W20 UOA
by DanMiller
Today at 10:44 AM
Mopar window regulator (some assy. rqd.)
by dlundblad
Today at 10:27 AM
5.3L Silverado Water Pump Torque Specs
by Gito
Today at 10:25 AM
Rhino Ramps at Canadian Tire 50% off
by Snagglefoot
Today at 10:18 AM
What to do when your Glock jams
by bigj_16
Today at 10:13 AM
Pennzoil Platinum 5w30 vs 10w30
by Snagglefoot
Today at 09:09 AM
LM MoS2. Honest, if not appropriately tested?
by wemay
Today at 09:03 AM
Brisket flat on charcoal
by 04SE
Today at 08:45 AM
Weird Oil level question
by audia6
Today at 08:27 AM
DNA test and opening a can of worms
by WhyMe
Today at 08:11 AM
Ghetto testing a wheel speed sensor
by Nayov
Today at 06:23 AM
dash cam
by DAC2018
Today at 05:08 AM
WoO driver Jason Johnson injured
by bdcardinal
Today at 01:08 AM
Plastic burning smell when WOT
by Jaha24k
Today at 12:57 AM
Duckham's 15w50 Oil 12 one liter bottles
by Lolvoguy
Today at 12:00 AM
Ruger LCP .380
by PW01
Yesterday at 11:24 PM
Launching boat with stick shift
by troutfisher
Yesterday at 11:22 PM
Free oil
by Spitter
Yesterday at 10:53 PM
Newest Members
bwechols, bowupid, pod423, lemaitrix, azzid0906
65303 Registered Users
Who's Online
71 registered (93cruiser, AdmdeVilleneuve, andyd, AnthemBassMan, 4WD, 7 invisible), 1486 Guests and 58 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
65303 Members
67 Forums
285902 Topics
4771269 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Page 1 of 4 1 2 3 4 >
Topic Options
#4509226 - 09/06/17 04:25 PM Warranty work question???
pbm Offline


Registered: 04/19/04
Posts: 7609
Loc: New York
I started this thread a couple of weeks ago regarding the HVAC air distribution control being incorrect on our 2016 Ford Escape:

https://bobistheoilguy.com/forums/ubbthr...obl#Post4495609

I brought it in to the dealer yesterday for the repair and brought a copy of the TSB which is shown in the original thread. My A/C was working perfectly but the distribution on the drivers side was 50/50 face/feet when in the 100% face position (the passenger side worked correctly). (This is the Escape's first visit to a dealer and I used a dealer closer to home than the dealer where I purchased the car). Eight hours after dropping the car off I got a call saying that the A/C wasn't working and that they "were waiting for advisement from Ford". Late today I got a call telling me that my compressor was bad and that Ford OK'd a new compressor. The service advisor also said that if the new compressor didn't fix the problem they would then perform the TSB and that everything would be covered under warranty.

Even though I didn't use it yesterday morning, I am certain that the A/C was working when I brought it in. My wife said it was working fine the evening before.

What are your thoughts on this?
_________________________
'Journalism is Dead'

Top
#4509233 - 09/06/17 04:33 PM Re: Warranty work question??? [Re: pbm]
Wolf359 Online   content


Registered: 04/27/12
Posts: 4766
Loc: MA
Does it have a variable displacement compressor? It's possible it could still be the compressor, I've seen that on other cars where one side is colder than the other, you'd think it was some kind of heater control valve or baffle but it turned out to be the compressor. Or the dealer is just ignoring what you provided and guessing it's just the compressor or the compressor job pays more than the TSB.

Top
#4509239 - 09/06/17 04:35 PM Re: Warranty work question??? [Re: pbm]
SatinSilver Offline


Registered: 01/24/08
Posts: 10179
Loc: OH
See if it fixes the issue when you go to pick it up. Stranger things have happened. They maybe trying to pad the bill to Ford. I would test it right then and there at the dealer. Hopefully, you're getting a free loaner while the work is being done.

Second option is having it fixed at the dealer where you bought the car from. Then you won't have to deal with the other dealer which might be worth it.

Top
#4509244 - 09/06/17 04:42 PM Re: Warranty work question??? [Re: pbm]
pbm Offline


Registered: 04/19/04
Posts: 7609
Loc: New York
Yes, they gave me a loaner.
That's what I was wondering...(if they are trying to get more $$$ out of Ford).
I think it's strange that the A/C was working and the TSB describes my problem exactly...It's sad to think that (possibly) the dealer would screw the manufacturer but I guess nothing would surprise me these days...
_________________________
'Journalism is Dead'

Top
#4509248 - 09/06/17 04:45 PM Re: Warranty work question??? [Re: pbm]
Leo99 Offline


Registered: 03/30/14
Posts: 3052
Loc: NJ
Sounds like funny business to pad the repair bill.
_________________________
Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 359,000 miles
2015 Camry 59,000 miles

Top
#4509251 - 09/06/17 04:48 PM Re: Warranty work question??? [Re: pbm]
SatinSilver Offline


Registered: 01/24/08
Posts: 10179
Loc: OH
Originally Posted By: pbm
That's what I was wondering...(if they are trying to get more $$$ out of Ford).
I think it's strange that the A/C was working and the TSB describes my problem exactly...It's sad to think that (possibly) the dealer would screw the manufacturer but I guess nothing would surprise me these days...


I've often wondered if they do the actual TSB, but bill Ford for a more expensive different repair for more money. In the end the issue is fixed. I just wouldn't go back there if they do that type of stuff. Not saying they are doing that, just throwing out some ideas. I wouldn't mention it to them either since you don't want to tick them off while they have your car in their possession/beat on the vehicle, etc.


Edited by SatinSilver (09/06/17 04:50 PM)

Top
#4509258 - 09/06/17 04:52 PM Re: Warranty work question??? [Re: SatinSilver]
pbm Offline


Registered: 04/19/04
Posts: 7609
Loc: New York
Originally Posted By: SatinSilver
Originally Posted By: pbm
That's what I was wondering...(if they are trying to get more $$$ out of Ford).
I think it's strange that the A/C was working and the TSB describes my problem exactly...It's sad to think that (possibly) the dealer would screw the manufacturer but I guess nothing would surprise me these days...


I've often wondered if they do the actual TSB, but bill Ford for a more expensive different repair for more money. In the end the issue is fixed. I just wouldn't go back there if they do that type of stuff. Not saying they are doing that, just throwing out some ideas. I wouldn't mention it to them either since you don't want to tick them off while they have your car in their possession/beat on the vehicle, etc.



Your thoughts are exactly the same as mine.

The selling dealer is over an hour away and I wasn't very impressed with them at purchase time....I bought the car there because their TRUECAR price was very good (although they played a few games with 'fees' afterwards).

I only take my car to the dealer for 'recalls' and warranty work. I hate the whole 'service advisor' system where you don't get to speak to the guy that actually fixes the car...
_________________________
'Journalism is Dead'

Top
#4509272 - 09/06/17 05:05 PM Re: Warranty work question??? [Re: pbm]
Kestas Offline



Registered: 06/04/02
Posts: 12342
Loc: The Motor City
All warranty parts must be returned to the auto manufacturer at their central warranty system. If the company sees a dealer misdiagnosing too often or replacing parts unnecessarily, I'm sure it would become an issue for the dealer. They wouldn't get away with funny business for too long.

Top
#4509289 - 09/06/17 05:20 PM Re: Warranty work question??? [Re: pbm]
Donald Offline


Registered: 03/21/04
Posts: 20469
Loc: Upstate NY
They may have A/C diagnosis flow chart that says to replace the compressor for a given problem so that is what they do. The compressor will get rebuilt.
_________________________
2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)


Top
#4509291 - 09/06/17 05:21 PM Re: Warranty work question??? [Re: pbm]
CKN Offline


Registered: 10/14/14
Posts: 3704
Loc: Utah
Let's second guess the dealer when it's not costing anything.


Great thread......

Top
#4509299 - 09/06/17 05:28 PM Re: Warranty work question??? [Re: CKN]
dishdude Offline


Registered: 11/14/08
Posts: 8757
Loc: Phoenix
Originally Posted By: CKN
Let's second guess the dealer when it's not costing anything.


Great thread......


I wouldn't want parts changed on my car unnecessarily even if I wasn't paying for it. Trying to R&R something in a tight engine bay is never going to go as well as a factory setting.
_________________________
2018 Challenger SRT

Top
#4509300 - 09/06/17 05:28 PM Re: Warranty work question??? [Re: pbm]
SnowDrifter Offline


Registered: 08/24/14
Posts: 391
Loc: WA
My thoughts, as someone who is familiar with how dealership warranty jobs work:


All warranty repairs are done through the manufacturer's internal tech support. They work with the mechanic involved in the job to determine testing and find what's going on. Work not approved through that service can't be performed on the vehicle. Essentially they need to do what the people who pay them tell them to do. If it's customer pay, they'll do what makes you happy. If it's warranty pay, they do what makes Ford happy.

As a mechanic, sometimes I need to fight and argue with them. Sometimes I win and they give me approval for what I want to do, sometimes they won't let me go further until I do what they want.

If you want to be upset at someone for getting a free compressor, be mad at the Ford warranty/help division, not the individual mechanic working on your car. They have less say in the matter than you might think.

Hope I cleared up some of the confusion


Edited by SnowDrifter (09/06/17 05:29 PM)

Top
#4509302 - 09/06/17 05:29 PM Re: Warranty work question??? [Re: Kestas]
pbm Offline


Registered: 04/19/04
Posts: 7609
Loc: New York
Originally Posted By: Kestas
All warranty parts must be returned to the auto manufacturer at their central warranty system. If the company sees a dealer misdiagnosing too often or replacing parts unnecessarily, I'm sure it would become an issue for the dealer. They wouldn't get away with funny business for too long.


That's good to know.



"Let's second guess the dealer when it's not costing anything.


Great thread......"

If you owned Ford stock you might not be happy if they were being screwed....
_________________________
'Journalism is Dead'

Top
#4509308 - 09/06/17 05:35 PM Re: Warranty work question??? [Re: SnowDrifter]
pbm Offline


Registered: 04/19/04
Posts: 7609
Loc: New York
Originally Posted By: SnowDrifter
My thoughts, as someone who is familiar with how dealership warranty jobs work:


All warranty repairs are done through the manufacturer's internal tech support. They work with the mechanic involved in the job to determine testing and find what's going on. Work not approved through that service can't be performed on the vehicle. Essentially they need to do what the people who pay them tell them to do. If it's customer pay, they'll do what makes you happy. If it's warranty pay, they do what makes Ford happy.

As a mechanic, sometimes I need to fight and argue with them. Sometimes I win and they give me approval for what I want to do, sometimes they won't let me go further until I do what they want.

If you want to be upset at someone for getting a free compressor, be mad at the Ford warranty/help division, not the individual mechanic working on your car. They have less say in the matter than you might think.

Hope I cleared up some of the confusion


Thanks..that is great to know. This thread answered a lot of questions about how warranty repairs work.
There's always somebody who chimes in but has nothing to add....
_________________________
'Journalism is Dead'

Top
#4509316 - 09/06/17 05:44 PM Re: Warranty work question??? [Re: pbm]
Sayjac Offline


Registered: 10/13/08
Posts: 12273
Loc: The Old North State
From this.....
Quote:
.... My A/C was working perfectly but the distribution on the drivers side was 50/50 face/feet when in the 100% face position (the passenger side worked correctly).....

To this
Quote:
...Eight hours after dropping the car off I got a call saying that the A/C wasn't working and that they "were waiting for advisement from Ford".... Late today I got a call telling me that my compressor was bad and that Ford OK'd a new compressor.?.....

Sure sounds fishy. Guess you'll know if the compressor replacement was really needed if the tsb repair is required to fix the issue you brought the car in for.

Once I had an electric radiator fan on a Dodge Caravan, it was making horrible whirring noise when it came on, fan turning. I suspected a balance weight on the fan blade came came off or something similar, but I know for a fact the fan was not completely broken, not working. When the dealer tech came to show me the fan, it was completely broken off the center shaft. They replaced the whole fan assembly under warranty, problem fixed.

Top
Page 1 of 4 1 2 3 4 >