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Warranty work question??? #4509226
09/06/17 04:25 PM
09/06/17 04:25 PM
Joined: Apr 2004
Posts: 7,734
New York
pbm Offline OP
pbm  Offline OP
Joined: Apr 2004
Posts: 7,734
New York
I started this thread a couple of weeks ago regarding the HVAC air distribution control being incorrect on our 2016 Ford Escape:

https://bobistheoilguy.com/forums/ubbthr...obl#Post4495609

I brought it in to the dealer yesterday for the repair and brought a copy of the TSB which is shown in the original thread. My A/C was working perfectly but the distribution on the drivers side was 50/50 face/feet when in the 100% face position (the passenger side worked correctly). (This is the Escape's first visit to a dealer and I used a dealer closer to home than the dealer where I purchased the car). Eight hours after dropping the car off I got a call saying that the A/C wasn't working and that they "were waiting for advisement from Ford". Late today I got a call telling me that my compressor was bad and that Ford OK'd a new compressor. The service advisor also said that if the new compressor didn't fix the problem they would then perform the TSB and that everything would be covered under warranty.

Even though I didn't use it yesterday morning, I am certain that the A/C was working when I brought it in. My wife said it was working fine the evening before.

What are your thoughts on this?


'Journalism is Dead'
Re: Warranty work question??? [Re: pbm] #4509233
09/06/17 04:33 PM
09/06/17 04:33 PM
Joined: Apr 2012
Posts: 5,139
MA
Wolf359 Offline
Wolf359  Offline
Joined: Apr 2012
Posts: 5,139
MA
Does it have a variable displacement compressor? It's possible it could still be the compressor, I've seen that on other cars where one side is colder than the other, you'd think it was some kind of heater control valve or baffle but it turned out to be the compressor. Or the dealer is just ignoring what you provided and guessing it's just the compressor or the compressor job pays more than the TSB.

Re: Warranty work question??? [Re: pbm] #4509239
09/06/17 04:35 PM
09/06/17 04:35 PM
Joined: Jan 2008
Posts: 10,661
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,661
OH
See if it fixes the issue when you go to pick it up. Stranger things have happened. They maybe trying to pad the bill to Ford. I would test it right then and there at the dealer. Hopefully, you're getting a free loaner while the work is being done.

Second option is having it fixed at the dealer where you bought the car from. Then you won't have to deal with the other dealer which might be worth it.

Re: Warranty work question??? [Re: pbm] #4509244
09/06/17 04:42 PM
09/06/17 04:42 PM
Joined: Apr 2004
Posts: 7,734
New York
pbm Offline OP
pbm  Offline OP
Joined: Apr 2004
Posts: 7,734
New York
Yes, they gave me a loaner.
That's what I was wondering...(if they are trying to get more $$$ out of Ford).
I think it's strange that the A/C was working and the TSB describes my problem exactly...It's sad to think that (possibly) the dealer would screw the manufacturer but I guess nothing would surprise me these days...


'Journalism is Dead'
Re: Warranty work question??? [Re: pbm] #4509248
09/06/17 04:45 PM
09/06/17 04:45 PM
Joined: Mar 2014
Posts: 3,245
NJ
Leo99 Offline
Leo99  Offline
Joined: Mar 2014
Posts: 3,245
NJ
Sounds like funny business to pad the repair bill.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 359,000 miles
2015 Camry 59,000 miles
Re: Warranty work question??? [Re: pbm] #4509251
09/06/17 04:48 PM
09/06/17 04:48 PM
Joined: Jan 2008
Posts: 10,661
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,661
OH
Originally Posted By: pbm
That's what I was wondering...(if they are trying to get more $$$ out of Ford).
I think it's strange that the A/C was working and the TSB describes my problem exactly...It's sad to think that (possibly) the dealer would screw the manufacturer but I guess nothing would surprise me these days...


I've often wondered if they do the actual TSB, but bill Ford for a more expensive different repair for more money. In the end the issue is fixed. I just wouldn't go back there if they do that type of stuff. Not saying they are doing that, just throwing out some ideas. I wouldn't mention it to them either since you don't want to tick them off while they have your car in their possession/beat on the vehicle, etc.

Last edited by SatinSilver; 09/06/17 04:50 PM.
Re: Warranty work question??? [Re: SatinSilver] #4509258
09/06/17 04:52 PM
09/06/17 04:52 PM
Joined: Apr 2004
Posts: 7,734
New York
pbm Offline OP
pbm  Offline OP
Joined: Apr 2004
Posts: 7,734
New York
Originally Posted By: SatinSilver
Originally Posted By: pbm
That's what I was wondering...(if they are trying to get more $$$ out of Ford).
I think it's strange that the A/C was working and the TSB describes my problem exactly...It's sad to think that (possibly) the dealer would screw the manufacturer but I guess nothing would surprise me these days...


I've often wondered if they do the actual TSB, but bill Ford for a more expensive different repair for more money. In the end the issue is fixed. I just wouldn't go back there if they do that type of stuff. Not saying they are doing that, just throwing out some ideas. I wouldn't mention it to them either since you don't want to tick them off while they have your car in their possession/beat on the vehicle, etc.



Your thoughts are exactly the same as mine.

The selling dealer is over an hour away and I wasn't very impressed with them at purchase time....I bought the car there because their TRUECAR price was very good (although they played a few games with 'fees' afterwards).

I only take my car to the dealer for 'recalls' and warranty work. I hate the whole 'service advisor' system where you don't get to speak to the guy that actually fixes the car...


'Journalism is Dead'
Re: Warranty work question??? [Re: pbm] #4509272
09/06/17 05:05 PM
09/06/17 05:05 PM
Joined: Jun 2002
Posts: 12,515
The Motor City
Kestas Offline
Kestas  Offline
Joined: Jun 2002
Posts: 12,515
The Motor City
All warranty parts must be returned to the auto manufacturer at their central warranty system. If the company sees a dealer misdiagnosing too often or replacing parts unnecessarily, I'm sure it would become an issue for the dealer. They wouldn't get away with funny business for too long.

Re: Warranty work question??? [Re: pbm] #4509289
09/06/17 05:20 PM
09/06/17 05:20 PM
Joined: Mar 2004
Posts: 20,743
Upstate NY
Donald Offline
Donald  Offline
Joined: Mar 2004
Posts: 20,743
Upstate NY
They may have A/C diagnosis flow chart that says to replace the compressor for a given problem so that is what they do. The compressor will get rebuilt.


2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: Warranty work question??? [Re: pbm] #4509291
09/06/17 05:21 PM
09/06/17 05:21 PM
Joined: Oct 2014
Posts: 3,892
Utah
CKN Online content
CKN  Online Content
Joined: Oct 2014
Posts: 3,892
Utah
Let's second guess the dealer when it's not costing anything.


Great thread......

Re: Warranty work question??? [Re: CKN] #4509299
09/06/17 05:28 PM
09/06/17 05:28 PM
Joined: Nov 2008
Posts: 9,032
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,032
Phoenix
Originally Posted By: CKN
Let's second guess the dealer when it's not costing anything.


Great thread......


I wouldn't want parts changed on my car unnecessarily even if I wasn't paying for it. Trying to R&R something in a tight engine bay is never going to go as well as a factory setting.


2018 Challenger SRT
Re: Warranty work question??? [Re: pbm] #4509300
09/06/17 05:28 PM
09/06/17 05:28 PM
Joined: Aug 2014
Posts: 498
WA
SnowDrifter Offline
SnowDrifter  Offline
Joined: Aug 2014
Posts: 498
WA
My thoughts, as someone who is familiar with how dealership warranty jobs work:


All warranty repairs are done through the manufacturer's internal tech support. They work with the mechanic involved in the job to determine testing and find what's going on. Work not approved through that service can't be performed on the vehicle. Essentially they need to do what the people who pay them tell them to do. If it's customer pay, they'll do what makes you happy. If it's warranty pay, they do what makes Ford happy.

As a mechanic, sometimes I need to fight and argue with them. Sometimes I win and they give me approval for what I want to do, sometimes they won't let me go further until I do what they want.

If you want to be upset at someone for getting a free compressor, be mad at the Ford warranty/help division, not the individual mechanic working on your car. They have less say in the matter than you might think.

Hope I cleared up some of the confusion

Last edited by SnowDrifter; 09/06/17 05:29 PM.

2005 Tahoe - 135k
2003 Forester(the swagger wagon) - Rehomed
1999 Passat - Rehomed
Re: Warranty work question??? [Re: Kestas] #4509302
09/06/17 05:29 PM
09/06/17 05:29 PM
Joined: Apr 2004
Posts: 7,734
New York
pbm Offline OP
pbm  Offline OP
Joined: Apr 2004
Posts: 7,734
New York
Originally Posted By: Kestas
All warranty parts must be returned to the auto manufacturer at their central warranty system. If the company sees a dealer misdiagnosing too often or replacing parts unnecessarily, I'm sure it would become an issue for the dealer. They wouldn't get away with funny business for too long.


That's good to know.



"Let's second guess the dealer when it's not costing anything.


Great thread......"

If you owned Ford stock you might not be happy if they were being screwed....


'Journalism is Dead'
Re: Warranty work question??? [Re: SnowDrifter] #4509308
09/06/17 05:35 PM
09/06/17 05:35 PM
Joined: Apr 2004
Posts: 7,734
New York
pbm Offline OP
pbm  Offline OP
Joined: Apr 2004
Posts: 7,734
New York
Originally Posted By: SnowDrifter
My thoughts, as someone who is familiar with how dealership warranty jobs work:


All warranty repairs are done through the manufacturer's internal tech support. They work with the mechanic involved in the job to determine testing and find what's going on. Work not approved through that service can't be performed on the vehicle. Essentially they need to do what the people who pay them tell them to do. If it's customer pay, they'll do what makes you happy. If it's warranty pay, they do what makes Ford happy.

As a mechanic, sometimes I need to fight and argue with them. Sometimes I win and they give me approval for what I want to do, sometimes they won't let me go further until I do what they want.

If you want to be upset at someone for getting a free compressor, be mad at the Ford warranty/help division, not the individual mechanic working on your car. They have less say in the matter than you might think.

Hope I cleared up some of the confusion


Thanks..that is great to know. This thread answered a lot of questions about how warranty repairs work.
There's always somebody who chimes in but has nothing to add....


'Journalism is Dead'
Re: Warranty work question??? [Re: pbm] #4509316
09/06/17 05:44 PM
09/06/17 05:44 PM
Joined: Oct 2008
Posts: 12,471
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,471
The Old North State
From this.....
Quote:
.... My A/C was working perfectly but the distribution on the drivers side was 50/50 face/feet when in the 100% face position (the passenger side worked correctly).....

To this
Quote:
...Eight hours after dropping the car off I got a call saying that the A/C wasn't working and that they "were waiting for advisement from Ford".... Late today I got a call telling me that my compressor was bad and that Ford OK'd a new compressor.?.....

Sure sounds fishy. Guess you'll know if the compressor replacement was really needed if the tsb repair is required to fix the issue you brought the car in for.

Once I had an electric radiator fan on a Dodge Caravan, it was making horrible whirring noise when it came on, fan turning. I suspected a balance weight on the fan blade came came off or something similar, but I know for a fact the fan was not completely broken, not working. When the dealer tech came to show me the fan, it was completely broken off the center shaft. They replaced the whole fan assembly under warranty, problem fixed.

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