Hey guys,
I just had a bad experience with Detroit Axle. I bought a pair of complete struts for my wife's car, and noticed that the brake line bracket was in the wrong place (had to bend it for the brake line to fit), and after the installation was complete, noticed that the front end sat 2" higher than normal (measured distance between top of tire to top of wheel well on 2 other cars of the exact same type to verify this). I kept the alignment fairly close, but after a couple weeks, she took the car to the local NTB (National Tire & Battery) for a real front end alignment. Without any prompting, they (NTB techs) commented that the car's front was sitting higher than normal. When I first contacted DA's customer service they gave me almost 2 weeks of back and forth before they acknowledged that I was a legit customer. Then they said that the "sitting higher" was normal, and that I should give it some time for the struts to settle ...so I did. After a few more weeks ...no change, so I contacted them again and asked for a refund. They stated that nothing could be done since I had already installed them on my car. They told me they want to work with their customers, but they did nothing to even try to help. Talk is cheap. I've since purchased (only 5 months later) another set of struts, and I have to eat the lost cost of the DA's.
For what it's worth, I advise anyone to buy from a reputable company. In the long run, what appeared to be a savings, turned out to be a headache, and lost $$ altogether. I will never make that mistake again.