New customer with an older (170K) 3.3L Sienna requested scheduled maintenance and diagnosis of several brake/steering issues. We provided a competitive price for the oil change using a Dexos-approved 5W-30 synthetic oil. (We only stock bulk generic Dexos 5W-30 and Dexos 0W-20 oil, no conventional oil is stocked.) The customer expressed reservations about the quoted price, so we offered to lower the price a little bit. The customer then expressed concerns about using synthetic oil in an older vehicle and felt that regardless of price, they only wanted conventional oil to be used.
Drove to Walmart and picked up a 5-qt jug of Chevron 5W-30 conventional. Now everyone is happy.
But I was surprised- this was the first time that someone was adamant about not using synthetic oil in their car.
Drove to Walmart and picked up a 5-qt jug of Chevron 5W-30 conventional. Now everyone is happy.
But I was surprised- this was the first time that someone was adamant about not using synthetic oil in their car.