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Snap-On Warranty Denied #4708020
03/26/18 10:00 PM
03/26/18 10:00 PM
Joined: Jul 2017
Posts: 422
PR CA, USA
2strokeNorthstar Offline OP
2strokeNorthstar  Offline OP
Joined: Jul 2017
Posts: 422
PR CA, USA
I recently broke a pretty old Snap-on wrench and thought no big deal I'll swap it out. Nope. Not really that upset just never heard it put this way.

Here is the email.

"Thank you for contacting Snap-On Tools. Unfortunately, the model number J1618 is discontinued.
I have checked for a replacement. But, the replacement is also discontinued. Therefore, that wrench warranty has expired.
Indeed, our lifetime warranty stands for the lifetime of the tool itself.
The warranty ends when the tool is discontinued and we no longer have any replacement available for it. which is the case with your wrench."

I would rather get denied once in a while and have them continue to make quality USA tools and stay in business rather than sell out / go under like Craftsman and Sears.


2001 F150 5.4L 140k miles
2013 Nissan Juke Nismo 80k
2000 Honda S2000 183k
1998 BMW 328i 170k
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708024
03/26/18 10:06 PM
03/26/18 10:06 PM
Joined: Dec 2016
Posts: 7,443
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 7,443
Waco, TX
What a cop out.

I like snap on tools, but have ALWAYS HATED their sales people, and their company attitudes towards customers.


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708027
03/26/18 10:07 PM
03/26/18 10:07 PM
Joined: Jun 2015
Posts: 555
New York
NoNameJoe Offline
NoNameJoe  Offline
Joined: Jun 2015
Posts: 555
New York
Man sucks they couldn't give you "something" as an alternative?

I remember when I broke a Husky screwdriver set that had a lifetime warranty, I went to Home Depot eight years later and they no longer had it nor a replacement, so they told me to find the most comparable screwdriver set I could find and gave me that even though it cost more.


2015 Civic LX Coupe
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708035
03/26/18 10:36 PM
03/26/18 10:36 PM
Joined: Oct 2011
Posts: 1,484
CA
user52165 Offline
user52165  Offline
Joined: Oct 2011
Posts: 1,484
CA
This?:

http://holidays.net/christmas/store/Vint...2651988840.html

Or an equivalent is not available?

Last edited by user52165; 03/26/18 10:37 PM.
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708036
03/26/18 10:40 PM
03/26/18 10:40 PM
Joined: Oct 2014
Posts: 4,138
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 4,138
Utah
Buy a replacement at Harbor freight for cheap and move on. You could probably buy three for the price of one Snap-On tool.

Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708040
03/26/18 10:56 PM
03/26/18 10:56 PM
Joined: Jul 2017
Posts: 422
PR CA, USA
2strokeNorthstar Offline OP
2strokeNorthstar  Offline OP
Joined: Jul 2017
Posts: 422
PR CA, USA
Same as the one in the picture.
I have had them replace the broken tool with something close enough before but never just flat out denied and given this explanation. Lifetime of the tool is until it is broken which means there is no warranty. I guess. They update all the time. I wish there was a store that sold quality tools. I hate warranty replacements. I just want it to work and be done with it.

Last edited by 2strokeNorthstar; 03/26/18 11:05 PM. Reason: Submitted too soon

2001 F150 5.4L 140k miles
2013 Nissan Juke Nismo 80k
2000 Honda S2000 183k
1998 BMW 328i 170k
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708046
03/26/18 11:08 PM
03/26/18 11:08 PM
Joined: Sep 2010
Posts: 7,485
S California
OneEyeJack Offline
OneEyeJack  Offline
Joined: Sep 2010
Posts: 7,485
S California
I switched to Harbor Freight years ago. Their tool warranty is show them the broken one and take home a new one.

Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708052
03/26/18 11:21 PM
03/26/18 11:21 PM
Joined: Jul 2003
Posts: 4,960
New Zealand
Silk Offline
Silk  Offline
Joined: Jul 2003
Posts: 4,960
New Zealand
I had the same with a couple of Hazet ratchets many years ago - no longer a current moodel, they can't give a replacement. I still use them with dodgy repairs.


1987 BMW R65 - Aegis SAE30
2005 Nissan Expert - Gulf Western 10W-40
1996 Volvo T5 - Penrite HPR15 - 15W-60. Ryco syntec filter.
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708056
03/26/18 11:34 PM
03/26/18 11:34 PM
Joined: Nov 2004
Posts: 251
Port Aransas, TX
Stevie Offline
Stevie  Offline
Joined: Nov 2004
Posts: 251
Port Aransas, TX
Many years ago as I was starting out as a motorcycle mechanic I splurged and bought a high dollar compression tester from Snap on. It never would hold the pressure on the gauge and would leak down right away so It was worthless. Tried to get it replaced the next time the Snap-on truck came by. He wouldn't do it. I learned a very expensive lesson. Never bought from them again. The Craftsman tools worked fine for me.

I can't understand the mechanics I know who spend $6K for a Snap on tool chest. No tools just the chest. The ones from Harbor Freight are just as good for a few hundred dollars

Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708062
03/26/18 11:45 PM
03/26/18 11:45 PM
Joined: Jan 2018
Posts: 540
San Antonio, TX
das_peikko Offline
das_peikko  Offline
Joined: Jan 2018
Posts: 540
San Antonio, TX
If the part number was still in production, they'd would've sent you a new wrench. Life of the tool means life of the tool and it's corresponding part number. You're being totally unreasonable.

Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708069
03/26/18 11:57 PM
03/26/18 11:57 PM
Joined: Feb 2009
Posts: 17,359
Michigan
daves87rs Offline
daves87rs  Offline
Joined: Feb 2009
Posts: 17,359
Michigan
Still sucks no matter what way you look at it.

Could have at least given some sort of discount toward another tool or something...


2019 Chevrolet Equinox LS
2006 Chevrolet Cobalt LS
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708076
03/27/18 12:25 AM
03/27/18 12:25 AM
Joined: Apr 2017
Posts: 1,604
San Rafael, CA
dogememe Offline
dogememe  Offline
Joined: Apr 2017
Posts: 1,604
San Rafael, CA
I would at least expect some credit towards something similar...

Most of my tools are from O'Reilly. Lifetime warranty at 5k locations in the US? Awesome! Not all are great quality but most of the PowerTorque brand tools are good. I do try to avoid the Ultra Steel and Performance Tool brands though.

Last edited by dogememe; 03/27/18 12:27 AM.

2010 Ford Escape 2.5 ~92K Miles: RP 5W-30, AMSOIL SS FE ATF.
1995 Chevy Silverado 5.7 ~277K Miles: Delo 10W-30, AMSOIL OE MV ATF.
AMSOIL in EVERYTHING!
Re: Snap-On Warranty Denied [Re: 2strokeNorthstar] #4708122
03/27/18 04:17 AM
03/27/18 04:17 AM
Joined: Jul 2005
Posts: 31,239
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 31,239
NY
Their tools might not be the greatest but they always stood behind them. I had a few tools Craftsman tools over the years that were discontinued and got a similar replacement, no questions asked. So much for Snap-On's warranty, it sucks in my book.


God Bless Our Troops

Re: Snap-On Warranty Denied [Re: NoNameJoe] #4708123
03/27/18 04:18 AM
03/27/18 04:18 AM
Joined: Oct 2011
Posts: 3,001
Chicago, IL
Brybo86 Offline
Brybo86  Offline
Joined: Oct 2011
Posts: 3,001
Chicago, IL
Originally Posted By: NoNameJoe
Man sucks they couldn't give you "something" as an alternative?

I remember when I broke a Husky screwdriver set that had a lifetime warranty, I went to Home Depot eight years later and they no longer had it nor a replacement, so they told me to find the most comparable screwdriver set I could find and gave me that even though it cost more.


This X 1000

I would wash my hands and never give those crooks another dime.

That is a really good strategy! Continuously changing the part numbers on tools so you can deny a warranty and force the sheep to spend more $$$

Sounds like the FORCE in snap on fan boys is strong.

Last edited by Brybo86; 03/27/18 04:22 AM.

08 Honda Accord EX-L 2.4L M1 EP 0w20 145k
01 Kymco People 50
95 Lexus LS400 M1 AFE 0w30 193k
95 Yamaha Jog
Re: Snap-On Warranty Denied [Re: das_peikko] #4708125
03/27/18 04:25 AM
03/27/18 04:25 AM
Joined: Oct 2011
Posts: 3,001
Chicago, IL
Brybo86 Offline
Brybo86  Offline
Joined: Oct 2011
Posts: 3,001
Chicago, IL
Originally Posted By: das_peikko
If the part number was still in production, they'd would've sent you a new wrench. Life of the tool means life of the tool and it's corresponding part number. You're being totally unreasonable.

You run a snap on truck? LOL


08 Honda Accord EX-L 2.4L M1 EP 0w20 145k
01 Kymco People 50
95 Lexus LS400 M1 AFE 0w30 193k
95 Yamaha Jog
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