Snap-On Warranty Denied

[Dumc87]

Originally Posted By: bchannell
Originally Posted By: billt460
Another racket that Snap-On is into heavily, is selling with high interest rate, long term financing to young auto mechanic apprentices who work at dealerships and large auto repair centers. When you take into account the already ridiculous prices they charge, then add on the high interest rate, long term financing they nail these kids with through payroll deductions, they're right up there with drug dealers, only legal.

When I bought my new Toyota last month, the salesman wanted to show me their, "state of the art" service center. The place was huge and spotless. And in every bay there was a giant red Snap-On roller cabinet. I can't even begin to imagine what Snap-On is pulling in a month on all of that stuff.


This is just one of the better reasons I don't buy SO. My SIL worked in auto body for many, many years, and he was taken in by the SO credit system to the tune of thousands of dollars. Now, I freely admit, it was his own fault, but he was a young impressionable tech, convinced by all the advertising and hype that he had to have the BEST, and that the price was worth it. Well years go by and he FINALLY got out of hock to the SO pimp, and he now has a more reasonable outlook to tools, and even tries to help young techs starting out, by helping them understand the advertising hype. I just don't care to do business with a company that preys so much on the weak. It was like if you can't buy a $200 Craftsman tool, then SO would be glad to finance a similar tool for $1200, what a croc.


SO salesmen don't like Matco trucks... competition isn't good for them

 

[clinebarger]

Originally Posted By: bchannell
Originally Posted By: billt460
Another racket that Snap-On is into heavily, is selling with high interest rate, long term financing to young auto mechanic apprentices who work at dealerships and large auto repair centers. When you take into account the already ridiculous prices they charge, then add on the high interest rate, long term financing they nail these kids with through payroll deductions, they're right up there with drug dealers, only legal.

When I bought my new Toyota last month, the salesman wanted to show me their, "state of the art" service center. The place was huge and spotless. And in every bay there was a giant red Snap-On roller cabinet. I can't even begin to imagine what Snap-On is pulling in a month on all of that stuff.


This is just one of the better reasons I don't buy SO. My SIL worked in auto body for many, many years, and he was taken in by the SO credit system to the tune of thousands of dollars. Now, I freely admit, it was his own fault, but he was a young impressionable tech, convinced by all the advertising and hype that he had to have the BEST, and that the price was worth it. Well years go by and he FINALLY got out of hock to the SO pimp, and he now has a more reasonable outlook to tools, and even tries to help young techs starting out, by helping them understand the advertising hype. I just don't care to do business with a company that preys so much on the weak. It was like if you can't buy a $200 Craftsman tool, then SO would be glad to finance a similar tool for $1200, what a croc.


I tend to agree with a lot of what you said, But.....What advertising? I've never seen a Snap-on TV commercial or Billboard?
It's the Journeymen & Master Tech's that have no affiliation to Snap-on feeding this [censored] to Apprentices. They are usually up to their eyeballs in debt as well.....Misery Loves Company!

Also......Mac, Matco, & Cornwell do the exact same thing.

 

[Trav]

Thats the truth! You see the in house competition all the time, who has the biggest, newest box.
I tell young guys to stay the ef of them tool trucks and look around there are lot of great quality tools out there that wont break the bank.

They mostly don't listen and end up owing the truck thousands, its like a friggin cult they join when they get the job. My box is mix of brands and every one of them has done a good job for many years, I wouldn't trade them for anything and own them all for cash.

 

[clinebarger]

Originally Posted By: Trav
Thats the truth! You see the in house competition all the time, who has the biggest, newest box.
I tell young guys to stay the ef of them tool trucks and look around there are lot of great quality tools out there that wont break the bank.

They mostly don't listen and end up owing the truck thousands, its like a friggin cult they join when they get the job. My box is mix of brands and every one of them has done a good job for many years, I wouldn't trade them for anything and own them all for cash.



I just have my Roll Cart & a 6' tall Fire Cabinet full of blow molded cased tools at work, I'm a master tech with NO tool box as my peers see it. On track to lead the shop in flagged hours my first month & don't owe the tool man a dime. As you know....I did buy/trade some tools for cash from SO.

 

[spasm3]

I don't own any snap-on. Not knocking them , but jeez the prices. I have Proto blackhawk 3/8 and 1/2 drive 72 tooth ratchets. I also have craftsman 36 tooth i think. I use the hammer only on the craftsman ratchets when needed

.

The blackhawk ratchets were about $40-$50 bucks each . But my goodness a snap-on 1/2 drive ratchet is like $160!!!! No doubt is good quality but for a home owner or mechanic starting out, that's outrageous. I get it if you are in business and can afford it, sure go for it. But to go into debt for $160 ratchets is nuts.

 

[dlundblad]

What does SO do with those tool trade ins?

 

[billt460]

Originally Posted By: bchannell
This is just one of the better reasons I don't buy SO. My SIL worked in auto body for many, many years, and he was taken in by the SO credit system to the tune of thousands of dollars. Now, I freely admit, it was his own fault, but he was a young impressionable tech, convinced by all the advertising and hype that he had to have the BEST, and that the price was worth it. Well years go by and he FINALLY got out of hock to the SO pimp, and he now has a more reasonable outlook to tools, and even tries to help young techs starting out, by helping them understand the advertising hype. I just don't care to do business with a company that preys so much on the weak. It was like if you can't buy a $200 Craftsman tool, then SO would be glad to finance a similar tool for $1200, what a croc.


Snap-On is no different than most all of the automobile dealerships they sell their tools at. They operate on what their customers want, not what they actually need. No kid starting out being a mechanic should be taking on debt to the point that it will take as long to pay off as a student loan. But they want the tools. And many will sign on to loan terms that are ridiculous in what it will cost them over time. Just so they can have what they want now.

Same as the people who come into these dealerships and buy these new vehicles all loaded up with every conceivable option, that all but doubles the price of the car. Then sign on to these massive car loans, (usually with very high interest rates attached to them), that will take them years to pay off. And when they're finished the vehicle is worth 25% of what they paid, when all the interest and depreciation is factored in. And many never learn, and repeat the process just as soon as they manage to pay the thing off. Sometimes even before. The end result is a lifetime of car payments.

Look at these "Payday Loan" places. They couldn't have existed 50 years ago, because people back then possessed enough financial common sense not to walk into one. Today they flourish. "Predator Loans" can only exist in a financial climate where there are people foolish enough to allow themselves to be preyed on. Today there is a bumper crop of them. Every one of them driven by want.... Not need.

A little common sense with money would cure most all of this from happening. But today that is becoming a rare commodity. We have come to live in a world, where if people can't finance it, most can't buy it. A lifetime of living this way will assure the people doing it will almost never be able to retire. Over the years I've seen too many examples of it to count.

You will always get ahead by having other people paying you interest on money you have saved and invested. Far more than you will by paying others interest on money you never had in the first place, and had to borrow. As simple of a concept as that is to grasp, fewer people today are practicing it in reality..... Which leads us right back to the $8,500.00 tool box.

 

[Trav]

Originally Posted By: dlundblad
What does SO do with those tool trade ins?


Sell them, one time I bought a nice used Cornwell box for little cash from the SO guy he just put on the truck the last stop.
Don't get me wrong the SO guy was okay, I bought some stuff from him just never did the credit big purchase deal. I still have ratchets from them, I found one on ebay used for $50 not too long ago.

The guy apparently bought it put it in his box and never had chance to use it, it didn't even have box rash on it (or it was hot). They do make some really good tools. At $50 its a deal at $130 now way in hades.

 

[clinebarger]

Originally Posted By: dlundblad
What does SO do with those tool trade ins?


What Trav said.....

The Franchise owner is not obligated to give you any trade-in on a used tool toward a new tool.....A good one will & give you a fair market value as well. He gave me $100 for my old ratchet.....I could have probably got $120 on E-Bay, But the fees & having to ship it quickly eats up that $20.

 

[JLawrence08648]

Thirty years ago I use to live in a residential development that had two businessrd a few blocks away from each other. They were grandfathered in as the development grew around them and zoning laws changed.

I lived next to one of these businesses. It was a combination of an auto parts store that did 100% of a wholesale and delivery business to garages due to where it was located, no one saw it there. Across the street from the business he ran a towing company with 3 wreckers which two were flatbeds, he had a storage yard there, an auto junk yard, and ran a repair shop.

For me, it was great, as I ran a landscape and tree business and had 8 trucks plus cars to keep on the road. I could pick up or order my parts there, borrow tools as needed for specialty jobs, access to the lifts if needed.

Every Thursday the Mac Tool guy came. Though I preferred to save money and go to Sears, flea markets, or garage sales for my tools! I did buy some things from him, a few specialty tools that I wanted to own, plus their hand cleaner! He was always trying to sell me tools especially their rolling tool box. Telling and showing me how much better their tools were than Sears, Matco, and Snap-On. Boy did he beat up on the Matco and Snap-On tools!!! And when the Snap-On owner in the area retired he jumped on getting the Franchise! And more. He drives and he has 3 other drivers and trucks on the road. He's making a mint, lives in a big fancy house now probably paying $20,000-$25,000 in property taxes. Now beating up on Matco and Mac Tools saying they are no good. Swore by them at one time, now not, just bothers me. I had a Snap-On tool I wanted exchanged, a 1/4" flex ratchet that wasn't moving, either the ratchet and the flex was frozen. It was in my father's home garage. Due to the moisture, I guess it rusted. The Snap-On man fixed the ratcheting part, the flex locking knob he purposely broke off so it would flex, but now not lock! He said he couldn't replace it because leaving it in a non heated garage caused the rust and violated the warranty.

 

[clinebarger]

Mac, Matco, Cornwell, SK, & Snap-on all sell quality tools. Been through one tool truck guy bashing the others brand....It's childish.

Send your ratchet to Snap-on Corporate.....They will fix or replace it!

 

[JHZR2]

op had wrench replaced and purchased more from Snap On and is satisfied so perhaps topic has served its purpose?