Why do salesmen think if you test drive a car, you

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There's a large Chrysler Dodge Jeep dealer here that has a huge overstock lot full of new cars. Since the dealership doesn't have room for them all. They still have 10 new 2016s in stock and 214 2017s in stock. 101 of those are Jeeps.
 
Originally Posted By: LotI
Chrysler really turning things around? Funny!
Chrysler and Fiat, now there's a pair for you.
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Don't get all the Chrysler hate around here. Seriously you'd think only boring Asian cars are worth anything here. Nothing but great experiences with my Chrysler stuff of all eras. GM has been ok by me too, I just don't like any of their current vehicles.

I've had the opposite happen, where a dealer says "we'll work on an offer/deal and get back to you" and never hear back.
 
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Originally Posted By: LotI
Chrysler really turning things around? Funny!


Obviously you havent driven one of their newer products, my 15 Overland and 17 SRT Challenger would stack up against anything in their price range.

To the OP, just tell the salesman if, and when your ready to buy you will let him know and by calling you multiple times wont impact your decision making, be honest with them.
 
Originally Posted By: ford46guy
should buy it?

Ok, I test drove a Jeep Compass Limited 4x4. Wasn't thrilled with it, and many thumbs down here.

It is pretty loaded, stickered at around 31k (has lots of toys) and I got already 3 emails and some calls with offers for around 26-27 if I trade the explorer. I looked it up for fun and it seems like a decent deal.

I said I'm not interested, but I got a call today saying they can even do better with the price if I come in, his manager wants the 2017s gone ASAP. Then the salesman said I know you care about longevity and he said Chrysler is really turning around and their products get better and better.


Seems if you test drive a vehicle, there is almost an obligation to buy it. I didn't even ask, he approached me.

I'm not familiar with the new car sales process, I always bought used.



You have already stated that you don't like the vehicle, why would you buy it.
You owed him a "Thank You" when you left the dealership. No more no less.
If he calls again:
Tell him if he likes it so much, he should buy it.
Then hang up on him.

I get harassed frequently.
I have had Chevy and Ford dealers telling me I should trade my Mustang.
I make such decisions, they don't.
I have two Honda dealers that do the same thing about the Accord.
Again, I make such decisions, they don't.
The funniest one is there is a Chrysler dealer that mails me monthly about my 2000 Taurus that I haven't owned in almost five years (predecessor to the Accord.) They assure me that it is in "High Demand" and the last time offered me a whole $240. for it sight unseen.
How did they develop such "Love" for this car? Their service dept. aligned it in 2004.
My shredder appreciates the job security.
 
Originally Posted By: bdcardinal
Trust me, you don't even have to test drive a car to have them hounding you, try working at a dealer. Completely without my knowledge one of our sales people decided I was going to trade in my 2014 Mustang, he wanted it, and that he was going to then sell me a new Mustang. His plan was foiled when I informed him that 1. I don't like the new Mustangs enough to buy one, and 2. If I did trade my Mustang in, I would walk across the street to Chevy and buy one of the SS sedans.

O and the sales people are trained that people want to buy even when they say they are just looking. If you come in and the sales person that has you for an up does not get all of your info so that they can harass you later, they get punished. Usually involving being sent home for the day or having to spend a day cold calling people.



I think they also hit up the BMV.
I have had dealers call me that I have never been to that know that I own a Mustang.
 
Originally Posted By: dparm
Do yourself a favor and go to CarMax. It is truly zero hassle and all of the "used car salesman memes" do not exist there, in my experience.


I did that back in 2009 when shopping for a new full sized V8 daily driver sedan. The cars they had of similar vintage and makes/models were "similar" to the one I was considering from a smaller used car lot....except the CarMax cars had 50K-75K more miles and cost more! Needless to say I bought my 2002 Lincoln with 22K miles from the small used car lot for $9K....saving on money and miles. Whatever hassle free experience they could offer, was not worth the extra net 50% or so they wanted. In fact the dealer that sold me the car was the most hassle free dealer I ran into. 8 years later the Lincoln is still going strong.
 
Originally Posted By: jeepman3071
$31k for a Compass? Are they out of their minds?


It's on the same platform as the Dodge Caliber, spiritual successor to the Omni.

When my dad blindly bought his 93 ford escort and was trading in his 1980 Fairmont, the salesman was yakking about how ford really turned things around in the mid 80s. Dad was like, yeah my Fairmont was a great car (it wasn't). Salesman re-spun his pitch into, yeah, they really turned things around the day before your Fairmont was assembled.
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Dad was starry-eyed for his new Ford anyway and the deal was struck.
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Originally Posted By: bdcardinal


Sounds about right. Also whenever something doesn't go right with a sale the first people to get thrown under the bus is the parts department. Usually sales will promise the customer something that was an option can be added for the same price as if it came with the car new. Then they come to us and we explain life to them. It is real fun when other dealers sell a Ford/Mazda used and promise that something like Sync can be added, which it can't for the most part. Then it turns into a giant yelling match.


I was wondering about this when briefly considering a new "shamed down stripper" $12995 Focus that had what I wanted, sans cruise control. The model with CC was like $3k more and being DBW it would be a switch and firmware update.

My plan, before I talked myself sane, would have been to take it to another dealer for "the operation" just out of spite.
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Originally Posted By: HoosierJeeper
Don't get all the Chrysler hate around here. Seriously you'd think only boring Asian cars are worth anything here. Nothing but great experiences with my Chrysler stuff of all eras. GM has been ok by me too, I just don't like any of their current vehicles.


Not hate, mostly. I own a Dodge, so I'm allowed to make fun of them.
 
Originally Posted By: 69GTX
Originally Posted By: dparm
Do yourself a favor and go to CarMax. It is truly zero hassle and all of the "used car salesman memes" do not exist there, in my experience.


I did that back in 2009 when shopping for a new full sized V8 daily driver sedan. The cars they had of similar vintage and makes/models were "similar" to the one I was considering from a smaller used car lot....except the CarMax cars had 50K-75K more miles and cost more! Needless to say I bought my 2002 Lincoln with 22K miles from the small used car lot for $9K....saving on money and miles. Whatever hassle free experience they could offer, was not worth the extra net 50% or so they wanted. In fact the dealer that sold me the car was the most hassle free dealer I ran into. 8 years later the Lincoln is still going strong.


I did this back when I bought my first saturn. Test drove a 6-year old SL1 at the Saturn dealer that they wanted $6999 for. (They had new ones for $9999!) Bought a 6 year old SL at a hole-in-the-wall dealer for $2200. Saturn called back with an even older one for $5k and I told them what I found and how they had to fix their pricing to reflect their steep depreciation curve. Last I heard from them! Now they're out of business and I'm still me.
 
Originally Posted By: eljefino
Originally Posted By: jeepman3071
$31k for a Compass? Are they out of their minds?


It's on the same platform as the Dodge Caliber, spiritual successor to the Omni.

no it isnt, they havent made the one your thinking of in over a year, new one
https://www.allpar.com/reviews/previews/compass-2017.html

When my dad blindly bought his 93 ford escort and was trading in his 1980 Fairmont, the salesman was yakking about how ford really turned things around in the mid 80s. Dad was like, yeah my Fairmont was a great car (it wasn't). Salesman re-spun his pitch into, yeah, they really turned things around the day before your Fairmont was assembled.
laugh.gif
Dad was starry-eyed for his new Ford anyway and the deal was struck.
laugh.gif
 
Originally Posted By: bdcardinal
Originally Posted By: Mr Nice
Sounds like a terrible job. No wonder why dealerships have such high turnover for salespeople.

I once knew a Pontiac salesman (late 90's) that worked 60 hours every week, said he could make the same money working less hours in a supermarket.


Sounds about right. Also whenever something doesn't go right with a sale the first people to get thrown under the bus is the parts department. Usually sales will promise the customer something that was an option can be added for the same price as if it came with the car new. Then they come to us and we explain life to them. It is real fun when other dealers sell a Ford/Mazda used and promise that something like Sync can be added, which it can't for the most part. Then it turns into a giant yelling match.


That's pretty common of many sales jobs, promise stuff that can't always be done. I was in software support at one time so people were sold software and told it could do a certain thing and wanted it so it was hard to diplomatically throw the salesman under the bus by saying not exactly.
 
Originally Posted By: 69GTX
Originally Posted By: dparm
Do yourself a favor and go to CarMax. It is truly zero hassle and all of the "used car salesman memes" do not exist there, in my experience.


I did that back in 2009 when shopping for a new full sized V8 daily driver sedan. The cars they had of similar vintage and makes/models were "similar" to the one I was considering from a smaller used car lot....except the CarMax cars had 50K-75K more miles and cost more! Needless to say I bought my 2002 Lincoln with 22K miles from the small used car lot for $9K....saving on money and miles. Whatever hassle free experience they could offer, was not worth the extra net 50% or so they wanted. In fact the dealer that sold me the car was the most hassle free dealer I ran into. 8 years later the Lincoln is still going strong.


Carmax tends to be higher priced than average. They're only good if you want to get a decent trade in price on a late model car, otherwise if they're going to auction it off, you get a lowball offer. Others say it's good for getting a high end luxury car like a Mercedes E63. They have a decent warranty and will cover really expensive problems without any trouble that you'd get from other warranty companies.
 
I know someone that sold their loaded mint condition low mile Accord V6 to them. First they offered $9500. But were able to negotiate the price up to $12k. Then Carmax listed it on their lot for the no haggle price of $17k.

Originally Posted By: ;547557
I was offered 9500, low KBB as a trade in. I could've waited & sold it private party for 14K reasonably. I went with Carmax due to both price & speed. They gave me 12K & now they plan to sell it for 1K above retail. They do their own financing, so they might get it. I took the cash & found the MDX for 8300.


So you can haggle with those monsters.
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if you think Carmax is a ripoff, try any of the big three/six/nine in the bay area.

while you're test driving a car, they've photo-copied your drivers license,
ran a credit check, and are completely ready to remove your money from
you without getting up from their seat.

remember each and every employee at the stealership is trained
(think Spetsnaz training in the gulags during winter) and
they prqctice on every one coming in through the front sales
door, the side maintenance door, and the rear doors.

they can read your face, your fears, your budget, and they
not only sucker punch you, they do it to hundreds every day.

next: take your car for the takata update - no chance you
walk out without service events. management
already has bonused everyone for paid upgrades to
high-value high margin "fixes" while you're in there
for a free recall.

lease return: bring your utility bill, why? lease
you another car KNOWING you are returning one.
finance guy's bonus pays for a trip to paris for two.
 
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