wemay
Site Donor 2023
Background:
My wife's aunt is our next door neighbor. She's a 65 year old who knows very little about vehicles and is very trusting. About a year ago she purchased a 2020 Hyundai Santa Fe (beautiful vehicle that sometimes shows up in the background of my "post your last OC" pics). She purchased this vehicle approximately 50 miles away for whatever reason. With the purchase she received 9 free oil changes.
Today/morning:
While throwing out my trash this morning, i saw her getting into the Santa Fe. She said she was going to visit her friends near the dealership and get her oil changed. Not knowing what bulk they use, i asked her to hold on and retrieved a jug of QSUD 5W-30 for her. I asked her to mention to the Service Writer that she brought her own oil which happens to recommended in the OM. I also let her know i'd set up a small maintenance binder for her records.
Today/afternoon:
Upon her return, she said it went well and she actually got "better oil". Well... i asked, better? She handed me the invoice which listed Mobil Synthetic 5w30 (not Mobil1). The cost to "upgrade?" $50. I blew a gasket and called the dealership. Calmly, I went over the visit and advised that she was pleased with everyone but that I had a concern. The SW again, told me they upgraded her to Mobil Synthetic. I asked....Mobil1? He said no a new product. I advised that i'm familiar with it and asked, "what makes it an upgrade? He said Mobil Synthetic is a "real synthetic vs QSUD being a blend." OK.................................................. I asked, can you please point out any link on either Shell's or Mobil's website that backs that claim. He could not. I asked to please share with me the MSDS, PDS or approvals of each so i can read where this thought process can be reinforced. He had no clue what i was talking about. TSB? Service Bulletin? Anything? He had no answer.
Once he figured out that i knew a little of what i was talking about, he said he would credit her purchase and apologized for any misunderstanding.
What burns me up is that this will happen to others and just getting a refund for my wife's aunt isn't fixing the issue.
This post was not a dig at Mobil Synthetic or at all dealerships, more so the deception experienced at this location by this SW.
My wife's aunt is our next door neighbor. She's a 65 year old who knows very little about vehicles and is very trusting. About a year ago she purchased a 2020 Hyundai Santa Fe (beautiful vehicle that sometimes shows up in the background of my "post your last OC" pics). She purchased this vehicle approximately 50 miles away for whatever reason. With the purchase she received 9 free oil changes.
Today/morning:
While throwing out my trash this morning, i saw her getting into the Santa Fe. She said she was going to visit her friends near the dealership and get her oil changed. Not knowing what bulk they use, i asked her to hold on and retrieved a jug of QSUD 5W-30 for her. I asked her to mention to the Service Writer that she brought her own oil which happens to recommended in the OM. I also let her know i'd set up a small maintenance binder for her records.
Today/afternoon:
Upon her return, she said it went well and she actually got "better oil". Well... i asked, better? She handed me the invoice which listed Mobil Synthetic 5w30 (not Mobil1). The cost to "upgrade?" $50. I blew a gasket and called the dealership. Calmly, I went over the visit and advised that she was pleased with everyone but that I had a concern. The SW again, told me they upgraded her to Mobil Synthetic. I asked....Mobil1? He said no a new product. I advised that i'm familiar with it and asked, "what makes it an upgrade? He said Mobil Synthetic is a "real synthetic vs QSUD being a blend." OK.................................................. I asked, can you please point out any link on either Shell's or Mobil's website that backs that claim. He could not. I asked to please share with me the MSDS, PDS or approvals of each so i can read where this thought process can be reinforced. He had no clue what i was talking about. TSB? Service Bulletin? Anything? He had no answer.
Once he figured out that i knew a little of what i was talking about, he said he would credit her purchase and apologized for any misunderstanding.
What burns me up is that this will happen to others and just getting a refund for my wife's aunt isn't fixing the issue.
This post was not a dig at Mobil Synthetic or at all dealerships, more so the deception experienced at this location by this SW.
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