OK I should not have left the store. But I had my reasons.
1)Old lady in an unheated house on our coldest day of the year.
2) Merchandise bought and paid for, return item checked and replaced at customer service.
3)Long line at check out till.
4)No reason given why I should need to be at check out till (Credit Card not needed)
5) Assistant had other things more important to do, and so did I!
I explained this in a friendly manor before leaving with the merchandise I had paid Initally for. Strangely, I would have stayed IF he had stayed with me. I guess I wanted some commitment from the store.
6) Store slogan 'Neighbours helping Neighbours' this is not a big box store. I like to support local businesses. I have known some members of the staff for over a decade! But the owner is new.