Originally Posted By: advocate
Here is what ford of Canada stated in an email to me when I asked them.
Thank you for contacting the Ford of Canada Customer Relationship Centre, my name is Diana. We received your email on November 19 regarding your concern.
I am sorry that you feel the dealerships are forcing you to have the oil changed sooner that the oil life monitoring system tells you. We do suggest that you go off what the Owner’s manual states in regards to oil changes for your truck unless you have the vehicle idling for extended periods of time and is operated in extreme cold conditions. In that case then we recommend that the oil changes be every 8,000 to 11, 9999 kilometers.
Thank you for contacting Ford of Canada.
Sincerely,
Diana S.
Customer Relationship Centre
Ford of Canada
I thought that would be the case. No way Ford is going to go against what is written in their manual. Their out is, even though it is likely pushed from high above, "All Ford dealers are individually owned and therefore can suggest what they think is the best" or something like that?
If push came to shove, and this was written in the papers or on the news, then Ford will say, "We have talked to those dealers and strongly suggested they cease this practice".
It's all a game, and all/most manu's play it from time to time until someone steps in and complains about it, again.
Good on you advocate. I assume you will be taking this letter to them the next oil change or, like I would do, find another dealer who isn't so crooked?