My old next door neighbor was a comcast tech, when our wifi started acting up he brought us a new router. When that didn't fix it he said - yeah our service does that for a lot of customers. Comcast is terrible in my area, all of my neighbors hate them because we all got sucked into their low price promos. Lived with it for over a year until I couldn't take it anymore, their techs are incompetent.Strange that Comcast is able to fix outages (caused by the same Verizon contractor that hit the Verizon cable that they took 4 days to repair) in a few hours. They must recruit from a different labor pool.