This is just my recent experience 2 months ago and I thought I'd share it with you folks.
As many here at Bob's know, I buy my tires online and have Walmart* install the tires. I was recently at W*M to have my wifes RX-300 tires(G/Y ACT's) balanced/rotated under their LIFETIME plan and to my surprise, the W*M service tech refused to balance my tires stating that the tires had cracks in them and W*M doesn't want to be responsible.
My G/Y tires are just 3 yrs old and have 7&8/32's of tread life remaining. A person would have to look closely at the tires to see these cracks so, I asked for the Store Mgr.
The Store Mgr. agreed that the cracks weren't severe and told me about their[W*M] new policy about cracks in tires. We both agreed that I would sign a waver, freeing W*M from any liabilities!
There was no arguing in the store and I did in fact, thank & shook hands with the service tech for bringing this to my attention. No, I did not offer a tip(money) to this service tech as there are overhead cameras everywhere and I didn't want it to look as if something elese was going on! Although, I have tipped these techs in the past(in the parking lot) for doing a nice job with my aluminum wheels on certain cars.
I like this particular Walmart* for tire installation as they torque the wheel lugs to spec, balance the tires quite well(1st time) and even(some tech's) sand the inside edge(bead)of the wheel and apply a sealant, as to achieve a good seal. All for(todays new prices of $16.50/tire) a very reasonable price.
On my way home from W*M, I drove over to the G/Y Tire & Service Center where I have(in the past) purchaced tires but, also have my state inspections, allignments & few other services done. The G/Y Mgr. came out to my car to see the tires and smiled(no LOL). And went on to say...
"We see this all the time on tires but, the cracks would have to be severe for us to fail a state inspection or warrant tire replacement on customers tires"(under the Pro-Rating).