I've been to tire places that mount the tires using an impact wrench and didn't torque the lugs to spec. I've had to replace a rotor at 30K, because of uneven(over) impact wrench lug torqueing.
I've been to tire places that use torque sticks but no torque wrench. I've been to others that don't want, or you have to make an appointment, to rotate the tires after the sale even though it's part of the sale.
My son had an OE BFG Rugged Trail (low miles) get a nail in it. Took it to DT, it couldn't be patched because it was outside the tread point where they can patch. I was ready to plug it myself, but didn't really feel good about it. The DT guy offered to call Michelin and see if they could get a prorate. I said will they do that, he said we have an excellent relationship with Michelin, and no harm in trying. Called, got a prorate, very reasonable price, new BFG RT balanced, installed and on our way. When it came time for new tires, he went back to DT.
As for the freebies. DT send/sent me an email saying
"we invite you to come in for a free tire rotation and air pressure check on your vehicle". And then went on to say I could forward/send the email to a friend. Not bad! I would have paid for the first rotation on the OE tires, but they said no charge for that. They did want to know if I wanted a balance, but I had no vibrations. Since then the Accord is in their computer.
Last set of Gen HP's, DT beat an online tire price by going to the wesite to verify.
And as said, taking the wire wheel to the wheels and hubs was a first for me. Would I say that exceeded my expectations for a simple rotation? You bet.
I've been buying tires for over 35 years and DT is without a doubt, the best place I've been to buy tires. And, perhaps the best for any kind of product and service after sale.
Anyway, the local DT team got hot Krispy Kreme glazed on Wednesday morning. As Arnold would say,
I'll be baaack.