I have a friend that went to Pep Boys back in May and requested and paid for a set of Michelin Defender tires.
She ended up having Michelin Premier tires installed and didn't notice until today while she was washing her car (roughly about a month and a half later).
She called Pep Boys and they told her that there is nothing they can do about it, even though she has the receipt and the receipt says Defender.
Any ideas on what her next steps should be to reconcile this issue?
I know what I would do, but I'm interested in hearing what the BITOG world thinks about this scenario and what others would do.
She ended up having Michelin Premier tires installed and didn't notice until today while she was washing her car (roughly about a month and a half later).
She called Pep Boys and they told her that there is nothing they can do about it, even though she has the receipt and the receipt says Defender.
Any ideas on what her next steps should be to reconcile this issue?
I know what I would do, but I'm interested in hearing what the BITOG world thinks about this scenario and what others would do.