Needing some help and guidance here. We purchased a 2021 Jeep Grand Cherokee L brand new back in Sept 2021. (Pentastar V6)
All was fine and dandy until about 31k miles when we noticed a very apparent vibration when coming to a stop or in reverse. Took it in, determined motors mounts were bad causing the symptoms. Fixed under warranty. Cool. Dealer had it for a week.
45k miles. Same exact thing. Fixed under extended warranty. I had to pay for rental ($400) - but that’s beside the point. Had it for two weeks.
53k miles and here we are. SAME. THING.
Vibrating in the whole cabin in reverse or when coming to a stop. The vibration can even be felt when giving in gas while driving. Stops when letting off accelerator.
I was told and have it in writing that the “parts” have a warranty outside of my extended warranty,
But, I am sick of being put out my this $50k vehicle that can’t keep its act together. Never had issues with any vehicle or been put out so much by a vehicle. And to add, there are 2 open recalls without a timeline on their fixes yet.
Does this qualify for a lemon law of any sort? I’m unaware of how this works and not necessarily wanting to go that route, unless there was benefit to me. Idk. I’m also kinda ready to just dump the stupid Jeep and get my wife in to a different SUV.
To note, our local Jeep dealer sales department is tops. Service department is an absolute joke.
How would you proceed here?
All was fine and dandy until about 31k miles when we noticed a very apparent vibration when coming to a stop or in reverse. Took it in, determined motors mounts were bad causing the symptoms. Fixed under warranty. Cool. Dealer had it for a week.
45k miles. Same exact thing. Fixed under extended warranty. I had to pay for rental ($400) - but that’s beside the point. Had it for two weeks.
53k miles and here we are. SAME. THING.
Vibrating in the whole cabin in reverse or when coming to a stop. The vibration can even be felt when giving in gas while driving. Stops when letting off accelerator.
I was told and have it in writing that the “parts” have a warranty outside of my extended warranty,
But, I am sick of being put out my this $50k vehicle that can’t keep its act together. Never had issues with any vehicle or been put out so much by a vehicle. And to add, there are 2 open recalls without a timeline on their fixes yet.
Does this qualify for a lemon law of any sort? I’m unaware of how this works and not necessarily wanting to go that route, unless there was benefit to me. Idk. I’m also kinda ready to just dump the stupid Jeep and get my wife in to a different SUV.
To note, our local Jeep dealer sales department is tops. Service department is an absolute joke.
How would you proceed here?