I just got home from having Walmart install 4 new Ironman Radial A/P's on our 2002 Grand Cherokee, and while I couldn't be happier with the actual work that was done, the customer service was SEVERELY lacking.
I got to my 11AM appointment on time and received a text at 11:45 saying service had started. Wonderful! Well, come 12:45 the manager on duty found me and told me "Sorry, the tires you ordered aren't the same size as what's on the door card. We can't install them for liability reasons. I've been trying to reach someone higher up to see if we can go ahead, but the person I need to speak with is at lunch."
Now, to be fair, she is correct: the 245/75R16 tires I ordered are not the same size as OE. They ARE, however, the same size that the truck had on it when I pulled in. I recognize that she was just doing her job, however the entire situation was handled poorly from a communication standpoint. Eventually, one of the tire tech's made the executive decision to move ahead with the job and had me out the door a little after 2pm.
The price just happened to be the elixir that helped make the pill easier to swallow: $650 out the door. The tires were made in Vietnam the second week of August 2023, so they're fresh stock which is awesome. This is the second set of Radial A/P's I've purchased, I had the same set on my last WJ and they make for a great all-around tire. Shameless photo drop below:
I got to my 11AM appointment on time and received a text at 11:45 saying service had started. Wonderful! Well, come 12:45 the manager on duty found me and told me "Sorry, the tires you ordered aren't the same size as what's on the door card. We can't install them for liability reasons. I've been trying to reach someone higher up to see if we can go ahead, but the person I need to speak with is at lunch."
Now, to be fair, she is correct: the 245/75R16 tires I ordered are not the same size as OE. They ARE, however, the same size that the truck had on it when I pulled in. I recognize that she was just doing her job, however the entire situation was handled poorly from a communication standpoint. Eventually, one of the tire tech's made the executive decision to move ahead with the job and had me out the door a little after 2pm.
The price just happened to be the elixir that helped make the pill easier to swallow: $650 out the door. The tires were made in Vietnam the second week of August 2023, so they're fresh stock which is awesome. This is the second set of Radial A/P's I've purchased, I had the same set on my last WJ and they make for a great all-around tire. Shameless photo drop below: