Originally Posted By: antiqueshell
But in this case YOU ARE A CUSTOMER, just like the next one, and they should be doing EVERYTHING to resolve the issues as
quickly, professionally, and PAINLESSLY as possible. I don't understand why they would think they can treat your case differently because you work at a Ford dealer?
It might be time for you to send a certified, return receipt requested snail mail to Ford Corporate addressed to
CEO Mark Fields.
Because there's usually a clause in a person's hiring documentation that they can't be an embarrassment to the company in any form of social media.
Yes, he's a customer, having a customer related problem, but he's also an employee, and I bet he will be having a chat either with a boss, or an HR person.
Also, if Ford corporate gets wind of this, he might be out of a job completely.
BC.