JHZR2
Staff member
Originally Posted By: ram_man
Some of you missed the point entirely . A rental was always offered before didnt even have to ask it was just there. Then all the sudden sorry we can't give you a rental so i naturally asked why you did in the past. And they gave me some sob story that ford wont allow it and it cost them money and its always been like this and im crazy i should have never gotten a rental ect. Which knowing the policy isnt my job my job is to bring the car in for repairs.
they hand me the keys to loaner everytime no questions asked now theres a different manager and he seears that never happens!! It did 3 times in a row so i assumed this was normal business for them and appreciated the gesture so when i made the appointment the last time about my ac freezing up i asked would there be a car ready and the advisor said absolutely and i said good becsuse my wife has to go to work and a meeting and theres not much spare time for error. Next day i come in after work to be told they no longer do rentals and it wasnt approved and they wouldnt give me a ride home so i had to call family to get me. That was why i was frustrated and the girl that was the advisor/greeter said sine the new manager took over hes trying to get there financial house in order and cannot afford a loaner nut if i called ford , ford would most likely approve and pay for it. So i called them and they gsve me a rental. But apparently in doing that it left a bad review for them and thats why they don't want to deal with me
Also to the comment about them being suspicious of sll the issues.
1. Ac freeze up was in 4 times for it i had video and pictures proving it.
2. Paint defect was obviously seen
3 timing cover leak also obviously seen (there tech was who noticed it even)
4. Loose trim panel also obviously seen
5. Transmission rattling obviously heard
6 strut mount obviously can hear it and if i hit a curb hard enough to hurt it my guess is it would have a bent wheel or a messed up tire or car out of alignment.
No I think youre missing the point. Show where in the sales contract and/or warranty terms that a loaner or even a courtesy ride is guaranteed to you. As they say in many fields, "past performance is not indicative of future results."
On top of that, just look at the history you just posted. Six issues now, with at least one requiring multiple returns. Im sorry, but in the last four new cars that we've bought, which is all the new cars Ive bought in my life, I haven't had that many warranty claims and visits. I have no doubt that youre right on your assessments and that the car has issues, but put yourself in the dealer or Ford's shoes. This car is outside of any normalcy that they would see or deal with. You've exhausted any goodwill they've had for you likely (like a goodwill rental car at their cost), and theyre putting a doubly close eye on your claims because they DO cost the dealer and Ford money. While I firmly believe it is the job of the business to make things right for the customer, I also believe that it is the job of the dealer to scrutinize if claims being made are realistic and reasonable.
I recently read a story about how a BMW dealer got in trouble for warrantying too high a number of AC evaporators. Now, if theyre faulty, theyre faulty and the dealer should do the job and the OEM should pay. But if theyre way outside of statistics, then a business in the interest of making a profit should be at least looking at the situation to determine if it is real.
I suspect that you've been flagged by the bean counters at Ford and/or the dealership for the number of claims (right or wrong), and theyre fighting you over it since you cant make a lemon law claim. But their refusal to not take on the work or even look at it is, IMO straight-up wrong and Id throw the book at them with documentation and formal complaints to Ford corporate and perhaps even any local consumer protection boards if one exists in your state to oversee warranties.
If I were you, Id get rid of the car. Its never going to be right, and is obviously a lemon. Even if you hit some depreciation, its probably better to get rid of the hassle of the car and go for something else.
Some of you missed the point entirely . A rental was always offered before didnt even have to ask it was just there. Then all the sudden sorry we can't give you a rental so i naturally asked why you did in the past. And they gave me some sob story that ford wont allow it and it cost them money and its always been like this and im crazy i should have never gotten a rental ect. Which knowing the policy isnt my job my job is to bring the car in for repairs.
they hand me the keys to loaner everytime no questions asked now theres a different manager and he seears that never happens!! It did 3 times in a row so i assumed this was normal business for them and appreciated the gesture so when i made the appointment the last time about my ac freezing up i asked would there be a car ready and the advisor said absolutely and i said good becsuse my wife has to go to work and a meeting and theres not much spare time for error. Next day i come in after work to be told they no longer do rentals and it wasnt approved and they wouldnt give me a ride home so i had to call family to get me. That was why i was frustrated and the girl that was the advisor/greeter said sine the new manager took over hes trying to get there financial house in order and cannot afford a loaner nut if i called ford , ford would most likely approve and pay for it. So i called them and they gsve me a rental. But apparently in doing that it left a bad review for them and thats why they don't want to deal with me
Also to the comment about them being suspicious of sll the issues.
1. Ac freeze up was in 4 times for it i had video and pictures proving it.
2. Paint defect was obviously seen
3 timing cover leak also obviously seen (there tech was who noticed it even)
4. Loose trim panel also obviously seen
5. Transmission rattling obviously heard
6 strut mount obviously can hear it and if i hit a curb hard enough to hurt it my guess is it would have a bent wheel or a messed up tire or car out of alignment.
No I think youre missing the point. Show where in the sales contract and/or warranty terms that a loaner or even a courtesy ride is guaranteed to you. As they say in many fields, "past performance is not indicative of future results."
On top of that, just look at the history you just posted. Six issues now, with at least one requiring multiple returns. Im sorry, but in the last four new cars that we've bought, which is all the new cars Ive bought in my life, I haven't had that many warranty claims and visits. I have no doubt that youre right on your assessments and that the car has issues, but put yourself in the dealer or Ford's shoes. This car is outside of any normalcy that they would see or deal with. You've exhausted any goodwill they've had for you likely (like a goodwill rental car at their cost), and theyre putting a doubly close eye on your claims because they DO cost the dealer and Ford money. While I firmly believe it is the job of the business to make things right for the customer, I also believe that it is the job of the dealer to scrutinize if claims being made are realistic and reasonable.
I recently read a story about how a BMW dealer got in trouble for warrantying too high a number of AC evaporators. Now, if theyre faulty, theyre faulty and the dealer should do the job and the OEM should pay. But if theyre way outside of statistics, then a business in the interest of making a profit should be at least looking at the situation to determine if it is real.
I suspect that you've been flagged by the bean counters at Ford and/or the dealership for the number of claims (right or wrong), and theyre fighting you over it since you cant make a lemon law claim. But their refusal to not take on the work or even look at it is, IMO straight-up wrong and Id throw the book at them with documentation and formal complaints to Ford corporate and perhaps even any local consumer protection boards if one exists in your state to oversee warranties.
If I were you, Id get rid of the car. Its never going to be right, and is obviously a lemon. Even if you hit some depreciation, its probably better to get rid of the hassle of the car and go for something else.
