My wife wakes up this morning to take the focus in and since our relationship wasn't excellent with where we bought it she went to the next closest dealer. Well they'd look at the car but would not give her a ride home she had the kids with her and being in a waiting toom all day with them would be miserable . They are 14 miles away from our house and said that was to far . So she decided to try where we bought the car from which is 7 miles away. They refused to even work on the car and will not work with us becsuse last time when they denied me a rental car and the service advisor told me to call ford becsuse theyd authorize one. I called them and that left a bad mark on their record so because of that they will not honor my warranty there or anything. I even called the service manager and told him if he woule take the car in and give my wife a ride home id give him a good review and we can start fresh but he still denied doing anything. Mind you when the previous manager was there they were great to deal with but since the new guy took over its absolutely awful. And just to say it the car has been in the shop 8 times in 14,000 miles