This is kind of new territory for us.
My wife's Tuscon was rear ended by a driver listening to headphones and looking at a cell phone. She was stopped at a light and the kid wasn't watching.
Cop was right behind the kid, and seen the whole thing.
Cop wrote the kid citations, and took insurance information.
So, we're dealing with his insurance company Trexis One. Never heard of it.
So, I get a claim going with them, and they want me to do photo verification of the crash.
So I take it to a normal body shop in my area who is certified for Hyundai/Kia body work. He takes about 50 pictures, and we submit the photos using their app.
Body shop says this is normal some companies use photo verification, and they cut you a check based on that.
Then they go to bat for a supplement, and do the job.
So we submit the photos with a PDF initial estimate of about 2500 bucks. Trexis One comes back and sends me a payment for $1200.
They also agreed to give us a rental car from enterprise, but only for 2 days. The shop says it will take at least a week, most likely two weeks to gather all the parts and complete the work.
The shop dismantles the car, and discovers a little more work. So the estimate is now $3000.
Trexis One denies the supplement, with no reason given.
The body shop sends them another 40 pictures showing the damage. Again denial.
Trexis One adjuster says he doesn't live in the area and doesn't go to the body shops to adjust in person, he only does it over the app and photos. I never heard of that before.
Now the adjuster at Trexis One is not returning my calls, or the shops call, and my wifes car is in the body shop in pieces.
What would your next steps be here?
I'm thinking I need to get my own insurance company involved and have them go to bat for me. But there goes my rates, but I guess thats what insurance is for.
I have very good progressive car insurance, and an agent. My agent advised I could make a claim but would have to pay my 500 deductible and my rates likely would increase but it would be a not at fault accident.
A google search of this Trexis One Insurance company reveals they have D- rating on BBB, and a bunch of complaints.
My wife's Tuscon was rear ended by a driver listening to headphones and looking at a cell phone. She was stopped at a light and the kid wasn't watching.
Cop was right behind the kid, and seen the whole thing.
Cop wrote the kid citations, and took insurance information.
So, we're dealing with his insurance company Trexis One. Never heard of it.
So, I get a claim going with them, and they want me to do photo verification of the crash.
So I take it to a normal body shop in my area who is certified for Hyundai/Kia body work. He takes about 50 pictures, and we submit the photos using their app.
Body shop says this is normal some companies use photo verification, and they cut you a check based on that.
Then they go to bat for a supplement, and do the job.
So we submit the photos with a PDF initial estimate of about 2500 bucks. Trexis One comes back and sends me a payment for $1200.
They also agreed to give us a rental car from enterprise, but only for 2 days. The shop says it will take at least a week, most likely two weeks to gather all the parts and complete the work.
The shop dismantles the car, and discovers a little more work. So the estimate is now $3000.
Trexis One denies the supplement, with no reason given.
The body shop sends them another 40 pictures showing the damage. Again denial.
Trexis One adjuster says he doesn't live in the area and doesn't go to the body shops to adjust in person, he only does it over the app and photos. I never heard of that before.
Now the adjuster at Trexis One is not returning my calls, or the shops call, and my wifes car is in the body shop in pieces.
What would your next steps be here?
I'm thinking I need to get my own insurance company involved and have them go to bat for me. But there goes my rates, but I guess thats what insurance is for.
I have very good progressive car insurance, and an agent. My agent advised I could make a claim but would have to pay my 500 deductible and my rates likely would increase but it would be a not at fault accident.
A google search of this Trexis One Insurance company reveals they have D- rating on BBB, and a bunch of complaints.