....and yet MORE $tealership horror stories!

[gathermewool]

Originally Posted By: dave1251
Originally Posted By: gathermewool
How dare some of you attack him. I'm not always agreed with some posters on here, but who the heck thinks it's ok to question the validity of the story, when there's no perceivable angle for gain by antiqueshell.

....and yet MORE $tealership horror stories!.


There is always something to gain in antiqueshell's threads.


Like what?

I've HEARD stories about Jiffy Lube and other indi. shops, but only ever had one bad experience (though it was a doozy, i'll admit.) As for dealerships and their maintenance depots, I've had MANY issues. From trying to swindle me to outright boobery, I've by far had more issues with dealers than anywhere else.

 

[daves87rs]

Good or bad, it sounds like an accident to me.

The question is how the dealership will make good on it......

 

[antiqueshell]

Originally Posted By: daves87rs
Good or bad, it sounds like an accident to me.

The question is how the dealership will make good on it......


I will follow up on this when all is said and done with any other details.

 

[Nick1994]

antiqueshell-

It's not your car, calm down dude.

 

[antiqueshell]

Originally Posted By: Nick1994
antiqueshell-

It's not your car, calm down dude.


Missed the point I see. It isn't just about the car----

it is about the poor performance of $tealerships.

 

[dave1251]

Originally Posted By: gathermewool
Originally Posted By: dave1251
Originally Posted By: gathermewool
How dare some of you attack him. I'm not always agreed with some posters on here, but who the heck thinks it's ok to question the validity of the story, when there's no perceivable angle for gain by antiqueshell.

....and yet MORE $tealership horror stories!.


There is always something to gain in antiqueshell's threads.


Like what?

I've HEARD stories about Jiffy Lube and other indi. shops, but only ever had one bad experience (though it was a doozy, i'll admit.) As for dealerships and their maintenance depots, I've had MANY issues. From trying to swindle me to outright boobery, I've by far had more issues with dealers than anywhere else.


http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3413873/Re:_GM_employee_warned_of_igni#Post3413873
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3406945/Re:_My_daughter_took_her_Camry#Post3406945
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3399352/Re:_Michael_Jordan_is_a_New_Bi#Post3399352
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3398149/Re:_Tire_tech/service_writer_u#Post3398149
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3397706/Re:_Tire_tech/service_writer_u#Post3397706
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3397620/Re:_Dealer_crossthreaded_a_lug#Post3397620
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3391562/Re:_Dealership_oil_change#Post3391562
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3390697/Re:_The_Impala_is_acting_up_ag#Post3390697
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3374061/Re:_Vehicle_scratched_while_at#Post3374061
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3362494/Re:_Conflicting_HVAC_advice...#Post3362494
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3360945/Re:_Overfilled_2004_Honda_Civi#Post3360945
http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3359019/Re:_Jiffy_Lube_Charged_for_ser#Post3359019


In this case there is not a competent tech that exists in the entire U.S.

 

[Kruse]

Originally Posted By: antiqueshell

Just like I said, there was NO warning light on. These people are intelligent enough that they would have stopped immediately if that would have been the case, only when they started to hear noises did they realize something was wrong.


If there was no low-oil warning as you say, and the engine was making noise from low oil (as you say), they should have driven it until the engine seized. (I'm going to guess that there was some sort of low-oil warning though)
Anyway, when the dealer ask why the engine seized, the owner could have just told them that it was their fault because they didn't add enough oil and that the car had no low-oil warning light.
I still say there is sort of low-oil warning system on it.

 

[hattaresguy]

This story doesn't sound right to me, pretty much every vehicle with OBD2 has a low oil pressure warning system. Even my basic truck will scream and yell when I change the oil if the filter takes a couple seconds to long to fill.

They must have ignored the dash yelling at them, or for some reason Toyota has a sub par system.

 

[PF52]

Originally Posted By: hattaresguy

They must have ignored the dash yelling at them, or for some reason Toyota has a sub par system.


I've driven many Toyotas where in the bright sunshine it was difficult to read the gauges and/or see any illuminated lights on the dash.

 

[jeepman3071]

If it was me, I would've just kept driving until the engine seized tight. Then there would be no way for the dealership to just dump oil in it and send me on my way with a damaged engine.

The problem is people don't take pride in their work. It takes 2 seconds to check the oil and make sure it is done correctly. Is the Tech too lazy to do that? He should be fired.

 

[MCompact]

Originally Posted By: fdcg27
This is a story, alright.
So many things would have had to have gone wrong for this to have happened that it seems a little unlikely.
There's a little more going on here than the OP is aware of, or the car's owner wants to admit to.
Still, things do happen at every shop.
To err is human.
Doesn't make the dealer shop a "$tealership" and they may well be right in ascerting that no damage was done.
The engine will likely last as long as the owner cares to drive this boring car and any failure will be covered under warranty.
Resale value will have suffered zero impact, since the owner will trade the car off and the buyer will have no idea that this ever happened.


^^^This.

 

[antiqueshell]

Originally Posted By: jeepman3071
If it was me, I would've just kept driving until the engine seized tight. Then there would be no way for the dealership to just dump oil in it and send me on my way with a damaged engine.

The problem is people don't take pride in their work. It takes 2 seconds to check the oil and make sure it is done correctly. Is the Tech too lazy to do that? He should be fired.


Thing is these folks are not car savvy like we are, they bought a nice new car with the hybrid option and figured that how could they go wrong getting their oil and filter changed at the
Toyota dealer where they bought their 28,000$ car? They are the experts right? They are paying a premium to have their OC done at the dealer over going to a quick change place in the belief that it will be done correctly. They didn't stop until they hear engine noises because they received NO warnings from the car whatsoever, the only clue were the noises. They are not car savvy but they are aware enough that if the car gave them a electronic warning they would have stopped immediately, I'm sure of it. These ordinary folks wouldn't drive until the engine seized because they wouldn't want to deliberately increase any damages.

My thought is that the oil filter was not changed out with a new one so there was perhaps a 3/4 of a quart of oil left in the system, which is why the oil pressure lamp and warning did not occur it was probably just enough residual pressure left, add that to the hybrid operation for part of the drive and you have a recipe for disaster. I don't know the exact nature of the engine noises, however the fact that these folks noticed them sounds like enough damage was done that it will require major engine work, and or a replacement engine. I suggested that my Mom have them contact TMUSA and have them push for a replacement vehicle minus the usage of the damaged one. I personally would not like to have the engine replaced in a nearly new vehicle especially when you have the extra complexity of the hybrid components, plus I tend to question the competence of most techs in this area regardless of brand. If you need things done down here it is darn hard to find competent help that is also honest.

I will say that mistakes can happen because perhaps the tech was working on multiple cars at the same time, or whatever, but the real failure is that ANY shop worth their salt, will have a system implemented where the work is checked by another tech BEFORE the car is released to the customer to make there are no issues.

 

[Spector]

will say that mistakes can happen because perhaps the tech was working on multiple cars at the same time, or whatever, but the real failure is that ANY shop worth their salt, will have a system implemented where the work is checked by another tech BEFORE the car is released to the customer to make there are no issues.

Most shops, dealer and independent that I have seen do not check that the oil change is done properly, low or no profit on this service service and normally it is done fine. Never ever have had a rep inspect the dipstick after an oil change on m cars

 

[antiqueshell]

Originally Posted By: Spector


Most shops, dealer and independent that I have seen do not check that the oil change is done properly, low or no profit on this service service and normally it is done fine. Never ever have had a rep inspect the dipstick after an oil change on m cars


You are right...that is why out of all the $tealerships I worked at this one place was the ONLY one I had true respect for, the service department was competent, well managed, thorough, and honest too! Satisfying the customer at that Honda store was not just a phrase, they meant it.

They DID catch a a number of OC mistakes, a few of which would have ended up with NO oil in the engine! But because they double checked NO customer ever ended up with a damaged engine. That small effort took almost NO time or any cost to do and saved a number of customers a lot of hassle.

 

[firemachine69]

People can dump on Mr Lube as much as they want, but my local south end one calls out each and every procedure, and they welcome you to watch them do it.
They fill, check, top up, check.


And, oh, by check, they wipe the dip stick clean, re-dip it, then show it to you to prove the oil is in there.



The local Ford dealership just charged my $60 to road test my truck: In reality, they just went to the other end of town, picked up coffee, and that was it! Now that, fellow frugal BITOG'ers, is a stealership!

 

[moving2]

Originally Posted By: antiqueshell

it is about the poor performance of the $tealerships I happened to visit or hear about from others second-hand, which means absolutely nothing, statistically, as to the performance of dealerships in general.


antiqueshell- there, I fixed it for you.

 

[rjundi]

If oil light was not illuminated then there was enough oil pressure. No oil on stick means two quarts low typically. I learned this from girlfriend now wife with her 96 Civic. Btw that Civic was sold at 250k and grad student who bought drove back to Peru with no issues.

I would not be happy either.

My neice had an rainbow slick under car in the rain. She just had oil changed at the Hyundai dealer where her dad is sales manager. I check and they forgot the oil cap so it was frothing out. Stuff happens!

 

[VNTS]

So what was the outcome here, did dealer replace engine?