So if this happened at Walmart or Jiffy Lube are you going to call them $tealerships? This type of thing happens all the time at cheap oil change places because someone forgot to add oil. Mix ups happen and for this type of service the dealership is no better than those cheapo places.
....and yet MORE $tealership horror stories!
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Originally Posted By: Nate1979
So if this happened at Walmart or Jiffy Lube are you going to call them $tealerships? This type of thing happens all the time at cheap oil change places because someone forgot to add oil. Mix ups happen and for this type of service the dealership is no better than those cheapo places.
The difference is that Walmart or Iffy Lube didn't sell that
28,000$ car to the customer, and they work all all makes and models.
A $TEALERSHIP on the other hand is supposed to be a specialist working on one brand, and be better trained, and because you "generally" pay more for all services compared tothe others you mention, you should expect better service in theory.
The extra cost to the consumer should afford that $tealership the ability to have the work checked by another person BEFORE the car is released to the customer.
Like I mentioned in another thread, the real problems with most
$tealerships stem from greedy owners, poor and/or nepotistic management, which causes poor morale on the part of the employees that get the actual work done.
So if this happened at Walmart or Jiffy Lube are you going to call them $tealerships? This type of thing happens all the time at cheap oil change places because someone forgot to add oil. Mix ups happen and for this type of service the dealership is no better than those cheapo places.
The difference is that Walmart or Iffy Lube didn't sell that
28,000$ car to the customer, and they work all all makes and models.
A $TEALERSHIP on the other hand is supposed to be a specialist working on one brand, and be better trained, and because you "generally" pay more for all services compared tothe others you mention, you should expect better service in theory.
The extra cost to the consumer should afford that $tealership the ability to have the work checked by another person BEFORE the car is released to the customer.
Like I mentioned in another thread, the real problems with most
$tealerships stem from greedy owners, poor and/or nepotistic management, which causes poor morale on the part of the employees that get the actual work done.
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I do not believe this.
1. It is from antiqueshell.
2. A 2013 Toyota Hybrid has a oil pressure sensor.
3. A engine will not make "funny noises" driven without oil in 3 to 5 miles drive time.
4. The subject involves capitalism and it is from antiqueshell. I definitely do believe anything thing in this thread.
1. It is from antiqueshell.
2. A 2013 Toyota Hybrid has a oil pressure sensor.
3. A engine will not make "funny noises" driven without oil in 3 to 5 miles drive time.
4. The subject involves capitalism and it is from antiqueshell. I definitely do believe anything thing in this thread.
Originally Posted By: dave1251
I do not believe this.
1. It is from antiqueshell.
And?
Quote:
2. A 2013 Toyota Hybrid has a oil pressure sensor.
Of course it does, I said it didn't have a oil LEVEL sensor.
The fact is that the car set off NO warning lamps during the trip back towards their home. Probably about 3-5 miles time before they stopped.
Quote:
3. A engine will not make "funny noises" driven without oil in 3 to 5 miles drive time.
The car may have spent some of that time on the electric motor drive. So you are calling my Mom's friend a liar? LOL
Neither she nor her husband are lying or making ANYTHING up, the car WAS making strange noises before they pulled over, and
most importantly....
There was NO oil on the dipstick and the dealer did NOT refill the crankcase with new oil during the oil change they performed earlier in the day. The $tealership failed miserably by not only failing to perform the work correctly, but no one double checked to make sure the job was performed correctly, the job of the service manager or another designated tech. As a result they have severely compromised the performance and longevity of the engine in the customers 28,000$ vehicle.
Quote:
4. The subject involves capitalism and it is from antiqueshell. I definitely do believe anything thing in this thread.
How does this have anything to do with the topic at hand?
I do not believe this.
1. It is from antiqueshell.
And?
Quote:
2. A 2013 Toyota Hybrid has a oil pressure sensor.
Of course it does, I said it didn't have a oil LEVEL sensor.
The fact is that the car set off NO warning lamps during the trip back towards their home. Probably about 3-5 miles time before they stopped.
Quote:
3. A engine will not make "funny noises" driven without oil in 3 to 5 miles drive time.
The car may have spent some of that time on the electric motor drive. So you are calling my Mom's friend a liar? LOL
Neither she nor her husband are lying or making ANYTHING up, the car WAS making strange noises before they pulled over, and
most importantly....
There was NO oil on the dipstick and the dealer did NOT refill the crankcase with new oil during the oil change they performed earlier in the day. The $tealership failed miserably by not only failing to perform the work correctly, but no one double checked to make sure the job was performed correctly, the job of the service manager or another designated tech. As a result they have severely compromised the performance and longevity of the engine in the customers 28,000$ vehicle.
Quote:
4. The subject involves capitalism and it is from antiqueshell. I definitely do believe anything thing in this thread.
How does this have anything to do with the topic at hand?
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Could have possibly been running on electric power, and the weird noises started when the engine started to recharge it? I'm not fond of a lot of dealerships myself, but this is why they carry insurance for this kind of thing-a lawyer or Toyota corporate rattles their chains they'll be paying for a new engine.
Originally Posted By: bullwinkle
Could have possibly been running on electric power, and the weird noises started when the engine started to recharge it? I'm not fond of a lot of dealerships myself, but this is why they carry insurance for this kind of thing-a lawyer or Toyota corporate rattles their chains they'll be paying for a new engine.
Could be bullwinkle, I don't doubt the honestly of the couple I am speaking of, they are good people.
And yes, I told my Mom to make sure they called Toyota Motor USA Corporate and for them to open up a case and make the
$tealership take ownership for their incompetence and the damage resulting from it.
Could have possibly been running on electric power, and the weird noises started when the engine started to recharge it? I'm not fond of a lot of dealerships myself, but this is why they carry insurance for this kind of thing-a lawyer or Toyota corporate rattles their chains they'll be paying for a new engine.
Could be bullwinkle, I don't doubt the honestly of the couple I am speaking of, they are good people.
And yes, I told my Mom to make sure they called Toyota Motor USA Corporate and for them to open up a case and make the
$tealership take ownership for their incompetence and the damage resulting from it.
No way I let some idiots change my oil.
This is a story, alright.
So many things would have had to have gone wrong for this to have happened that it seems a little unlikely.
There's a little more going on here than the OP is aware of, or the car's owner wants to admit to.
Still, things do happen at every shop.
To err is human.
Doesn't make the dealer shop a "$tealership" and they may well be right in ascerting that no damage was done.
The engine will likely last as long as the owner cares to drive this boring car and any failure will be covered under warranty.
Resale value will have suffered zero impact, since the owner will trade the car off and the buyer will have no idea that this ever happened.
So many things would have had to have gone wrong for this to have happened that it seems a little unlikely.
There's a little more going on here than the OP is aware of, or the car's owner wants to admit to.
Still, things do happen at every shop.
To err is human.
Doesn't make the dealer shop a "$tealership" and they may well be right in ascerting that no damage was done.
The engine will likely last as long as the owner cares to drive this boring car and any failure will be covered under warranty.
Resale value will have suffered zero impact, since the owner will trade the car off and the buyer will have no idea that this ever happened.
Originally Posted By: LT4 Vette
No way I let some idiots change my oil.
I agree but most folks don't believe they have the ability, time, tools, or competence, to do the job correctly and most importantly SAFELY, after all you can DIE changing your oil and filter in many cases if you don't support the car correctly.
I mean why the heck do shops exist if we can't have a reasonable expectation of having the work done correctly?
To "err" is human, but not to have a double check on work like this is stupidity. The $tealership has a service manager, usually several service writers, that could easily recheck that work without taking away from their other duties. No excuse for stupidity. None.
No way I let some idiots change my oil.
I agree but most folks don't believe they have the ability, time, tools, or competence, to do the job correctly and most importantly SAFELY, after all you can DIE changing your oil and filter in many cases if you don't support the car correctly.
I mean why the heck do shops exist if we can't have a reasonable expectation of having the work done correctly?
To "err" is human, but not to have a double check on work like this is stupidity. The $tealership has a service manager, usually several service writers, that could easily recheck that work without taking away from their other duties. No excuse for stupidity. None.
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..umm, service managers and service writers don't check the work of techs.
They aren't competent to do so and it isn't a part of their job.
There is little need to check a simple job.
This is one of the dangers inherent in bulk oil fills.
If you lay out the correct number of quarts or a jug before starting a change, it's pretty easy to tell when you've emptied and disposed of them.
With bulk fill, especially from a gun, it would be easier to miss filling the engine with the proper amount of oil.
I can see how this might have happened, but the oil filter failing to fill and shut of the oil pressure light would have been a significant clue.
That's why I originally posted that there's a little more going on here than the car's owner chooses to share.
They aren't competent to do so and it isn't a part of their job.
There is little need to check a simple job.
This is one of the dangers inherent in bulk oil fills.
If you lay out the correct number of quarts or a jug before starting a change, it's pretty easy to tell when you've emptied and disposed of them.
With bulk fill, especially from a gun, it would be easier to miss filling the engine with the proper amount of oil.
I can see how this might have happened, but the oil filter failing to fill and shut of the oil pressure light would have been a significant clue.
That's why I originally posted that there's a little more going on here than the car's owner chooses to share.
I wonder if this place actually changed the oil filter during the supposed service, maybe that is why there was just enough oil in the system to keep any warning lights off.
Wouldn't surprise me if that was the case, I know that at some of the $tealerships I worked at the new filters were never installed at all. They left the old one on...I personally witnessed one regular mechanic at a Chrysler store get caught red handed with literally two seperate tool chest drawers full of parts that were NEVER actually installed on customers cars even though they were paid for!
As for a system of double checking work..I worked in the business and of all the places I worked at ONE Honda store in SE PA actually did have such a system in place, and yes the service writers DID participate when it was basic work such as oil changes, it was part of their job to check oil level and look for leaks before delivering the car to the customer, while the SM and a senior tech were responsible for double checking more complex work such as brakes, and other major work. That system worked well.
That one Honda store was the ONLY reputable dealership I ever worked at.
Wouldn't surprise me if that was the case, I know that at some of the $tealerships I worked at the new filters were never installed at all. They left the old one on...I personally witnessed one regular mechanic at a Chrysler store get caught red handed with literally two seperate tool chest drawers full of parts that were NEVER actually installed on customers cars even though they were paid for!
As for a system of double checking work..I worked in the business and of all the places I worked at ONE Honda store in SE PA actually did have such a system in place, and yes the service writers DID participate when it was basic work such as oil changes, it was part of their job to check oil level and look for leaks before delivering the car to the customer, while the SM and a senior tech were responsible for double checking more complex work such as brakes, and other major work. That system worked well.
That one Honda store was the ONLY reputable dealership I ever worked at.
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On Toyota hybrids I don't think there's an oil pressure light or a temperature light. It's easy to drive off on the electric motor and not kick in the ICE right away. I'm going to take a look at the dash board with I start up next time.
You need to get this problem resolved especially if the car is going to be a "keeper".
It might be worth taking the car to an independent shop where they don't have a lot-boy changing the oil but a real mechanic. It will cost a bit more but you might consider it a good investment. You might be able to survive paying 10 to 20 bucks more once or twice a year. For me it would also be worth getting away from "bulk oil". The industrial hygiene at many dealerships is a risk.
You need to get this problem resolved especially if the car is going to be a "keeper".
It might be worth taking the car to an independent shop where they don't have a lot-boy changing the oil but a real mechanic. It will cost a bit more but you might consider it a good investment. You might be able to survive paying 10 to 20 bucks more once or twice a year. For me it would also be worth getting away from "bulk oil". The industrial hygiene at many dealerships is a risk.
My 2013 F150 was under filled at my dealership on my last oil change. There was only about a 1/4 inch of oil touching the dipstick. Knowing what I know, I didn't panic or loose my head over it, as long as there is enough oil reserve to provide uninterrupted circulation to the bearings it is fine.
I was still angry believe me! And I returned the next morning after work to get it re-filled. I also took the official channels to complain. This is the first problem I've ever had at this dealer. Any and all mechanical work done here in the past has been quick and problem free.
I have an extended warranty on this vehicle up to 7 years, 100,000km (bumper to bumper) and a 5 year 100,000km service plan. As much as I would love to change my own oil from now on, I have to protect my expensive warranty coverage. If I have proof of years of routine oil changes at the dealership, I have them by the gonads on any warranty claim. If I change my own oil they may have a loophole, even if I do have receipts as "proof".
I was still angry believe me! And I returned the next morning after work to get it re-filled. I also took the official channels to complain. This is the first problem I've ever had at this dealer. Any and all mechanical work done here in the past has been quick and problem free.
I have an extended warranty on this vehicle up to 7 years, 100,000km (bumper to bumper) and a 5 year 100,000km service plan. As much as I would love to change my own oil from now on, I have to protect my expensive warranty coverage. If I have proof of years of routine oil changes at the dealership, I have them by the gonads on any warranty claim. If I change my own oil they may have a loophole, even if I do have receipts as "proof".
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Originally Posted By: OneEyeJack
On Toyota hybrids I don't think there's an oil pressure light or a temperature light. It's easy to drive off on the electric motor and not kick in the ICE right away. I'm going to take a look at the dash board with I start up next time.
You need to get this problem resolved especially if the car is going to be a "keeper".
It might be worth taking the car to an independent shop where they don't have a lot-boy changing the oil but a real mechanic. It will cost a bit more but you might consider it a good investment. You might be able to survive paying 10 to 20 bucks more once or twice a year. For me it would also be worth getting away from "bulk oil". The industrial hygiene at many dealerships is a risk.
There is oil pressure warnings.
http://www.cars.com/toyota/camry-hybrid/2013/specifications
Part SWITCH ASSY, OIL PRE (L); (L),DENSO; DENSO
TOYOTA Camry Hybrid 2400CC 16-VALVE DOHC EFI, AUTOMATIC
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED LE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED SE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED XLE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC, ATM STEPLESS LE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC, ATM STEPLESS XLE
TOYOTA Camry Hybrid 3500CC 24-VALVE DOHC EFI, AUTOMATIC 6-SPEED SE
TOYOTA Camry Hybrid 3500CC 24-VALVE DOHC EFI, AUTOMATIC 6-SPEED XLE
On Toyota hybrids I don't think there's an oil pressure light or a temperature light. It's easy to drive off on the electric motor and not kick in the ICE right away. I'm going to take a look at the dash board with I start up next time.
You need to get this problem resolved especially if the car is going to be a "keeper".
It might be worth taking the car to an independent shop where they don't have a lot-boy changing the oil but a real mechanic. It will cost a bit more but you might consider it a good investment. You might be able to survive paying 10 to 20 bucks more once or twice a year. For me it would also be worth getting away from "bulk oil". The industrial hygiene at many dealerships is a risk.
There is oil pressure warnings.
http://www.cars.com/toyota/camry-hybrid/2013/specifications
Part SWITCH ASSY, OIL PRE (L); (L),DENSO; DENSO
TOYOTA Camry Hybrid 2400CC 16-VALVE DOHC EFI, AUTOMATIC
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED LE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED SE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC 6-SPEED XLE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC, ATM STEPLESS LE
TOYOTA Camry Hybrid 2500CC 16-VALVE DOHC EFI, AUTOMATIC, ATM STEPLESS XLE
TOYOTA Camry Hybrid 3500CC 24-VALVE DOHC EFI, AUTOMATIC 6-SPEED SE
TOYOTA Camry Hybrid 3500CC 24-VALVE DOHC EFI, AUTOMATIC 6-SPEED XLE
Originally Posted By: antiqueshell
Originally Posted By: Nate1979
So if this happened at Walmart or Jiffy Lube are you going to call them $tealerships? This type of thing happens all the time at cheap oil change places because someone forgot to add oil. Mix ups happen and for this type of service the dealership is no better than those cheapo places.
The difference is that Walmart or Iffy Lube didn't sell that
28,000$ car to the customer, and they work all all makes and models.
A $TEALERSHIP on the other hand is supposed to be a specialist working on one brand, and be better trained, and because you "generally" pay more for all services compared tothe others you mention, you should expect better service in theory.
The extra cost to the consumer should afford that $tealership the ability to have the work checked by another person BEFORE the car is released to the customer.
Like I mentioned in another thread, the real problems with most
$tealerships stem from greedy owners, poor and/or nepotistic management, which causes poor morale on the part of the employees that get the actual work done.
It is true that people have the perception that Dealerships have better trained techs but its not true. They have the same level of tech doing the oil change that any other place has.
Originally Posted By: Nate1979
So if this happened at Walmart or Jiffy Lube are you going to call them $tealerships? This type of thing happens all the time at cheap oil change places because someone forgot to add oil. Mix ups happen and for this type of service the dealership is no better than those cheapo places.
The difference is that Walmart or Iffy Lube didn't sell that
28,000$ car to the customer, and they work all all makes and models.
A $TEALERSHIP on the other hand is supposed to be a specialist working on one brand, and be better trained, and because you "generally" pay more for all services compared tothe others you mention, you should expect better service in theory.
The extra cost to the consumer should afford that $tealership the ability to have the work checked by another person BEFORE the car is released to the customer.
Like I mentioned in another thread, the real problems with most
$tealerships stem from greedy owners, poor and/or nepotistic management, which causes poor morale on the part of the employees that get the actual work done.
It is true that people have the perception that Dealerships have better trained techs but its not true. They have the same level of tech doing the oil change that any other place has.
gathermewool
Site Donor 2023
Some dipstick towed me in NYC 4 minutes after I unknowingly parked in a not-a-good-place-to-park zone. To get me from between two cars, he lifted from the center and dragged me out, causing damage to the subframe, control arm, and etc. I realized that the 'and etc.' part included cocking the bottom-mounted oil filter in my 2.3L Duratec, spraying out all of my oil within a single block of the impound.
The low-oil-pressure light came on and the engine actually shut itself down. I was so tired (it was 1-something AM) and upset that I didn't even see the light before the engine stalled. I thought I had miss-shifted or something, so I tried starting the engine again. It stayed running, and it was then that I noticed the blaring red light on. I immediately shut the engine off, got out, and noted the oil slick behind me, leading all the way to the exit of the impound...
I was very glad that Ford thought to cut out the engine on low oil pressure, because when something is going on, it's not always a little red light that you notice first. I'm an operator who lives and dies by indications, alarms and warnings, so if some one like me who is trained to notice these things missed a low-oil-pressure light under adverse conditions, then it's plausible that so too did antiqueshell's family friends.
That's besides the point, though. How dare some of you attack him. I'm not always agreed with some posters on here, but who the heck thinks it's ok to question the validity of the story, when there's no perceivable angle for gain by antiqueshell. Shows very little class, IMO.
Anyway, please ignore them and continue to update the thread (so long as it doesn't get locked due to the aforementioned low-class trolls,) because some of us are concerned and care about the outcome.
The low-oil-pressure light came on and the engine actually shut itself down. I was so tired (it was 1-something AM) and upset that I didn't even see the light before the engine stalled. I thought I had miss-shifted or something, so I tried starting the engine again. It stayed running, and it was then that I noticed the blaring red light on. I immediately shut the engine off, got out, and noted the oil slick behind me, leading all the way to the exit of the impound...
I was very glad that Ford thought to cut out the engine on low oil pressure, because when something is going on, it's not always a little red light that you notice first. I'm an operator who lives and dies by indications, alarms and warnings, so if some one like me who is trained to notice these things missed a low-oil-pressure light under adverse conditions, then it's plausible that so too did antiqueshell's family friends.
That's besides the point, though. How dare some of you attack him. I'm not always agreed with some posters on here, but who the heck thinks it's ok to question the validity of the story, when there's no perceivable angle for gain by antiqueshell. Shows very little class, IMO.
Anyway, please ignore them and continue to update the thread (so long as it doesn't get locked due to the aforementioned low-class trolls,) because some of us are concerned and care about the outcome.
I am betting an oil pressure light was tripped too and the driver may not have been aware of the light or its meaning.
Does anyone know what the wording is on the camry dashboard for this light? Most of the lights I have seen are just an oil can symbol or an exclamation point. The better lights will have STOP on the dash or better yet an information center warning to Check oil pressure.
Does anyone know what the wording is on the camry dashboard for this light? Most of the lights I have seen are just an oil can symbol or an exclamation point. The better lights will have STOP on the dash or better yet an information center warning to Check oil pressure.
Originally Posted By: gathermewool
How dare some of you attack him. I'm not always agreed with some posters on here, but who the heck thinks it's ok to question the validity of the story, when there's no perceivable angle for gain by antiqueshell.
....and yet MORE $tealership horror stories!.
There is always something to gain in antiqueshell's threads.
How dare some of you attack him. I'm not always agreed with some posters on here, but who the heck thinks it's ok to question the validity of the story, when there's no perceivable angle for gain by antiqueshell.
....and yet MORE $tealership horror stories!.
There is always something to gain in antiqueshell's threads.
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Originally Posted By: antiqueshell
A $TEALERSHIP on the other hand is supposed to be a specialist working on one brand, and be better trained, and because you "generally" pay more for all services compared tothe others you mention, you should expect better service in theory.
I agree 200% with antique. A car dealership is supposed to be the epitome of customer service,the most trained professionals,etc. Back in the day,when people would sell a high end car,they`d always provide "dealership service receipts" for every little thing that they had done,and it was always one of the best selling points.
And I`ll admit,when there`s things I can`t DIY something on my car,I always use a certain Nissan dealership that is beyond awesome!! Service manager there has a twin turbo Z,so he knows my car top to bottom,and he`s always the one who takes care of me.
A $TEALERSHIP on the other hand is supposed to be a specialist working on one brand, and be better trained, and because you "generally" pay more for all services compared tothe others you mention, you should expect better service in theory.
I agree 200% with antique. A car dealership is supposed to be the epitome of customer service,the most trained professionals,etc. Back in the day,when people would sell a high end car,they`d always provide "dealership service receipts" for every little thing that they had done,and it was always one of the best selling points.
And I`ll admit,when there`s things I can`t DIY something on my car,I always use a certain Nissan dealership that is beyond awesome!! Service manager there has a twin turbo Z,so he knows my car top to bottom,and he`s always the one who takes care of me.
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