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Re: How is Pep Boys for tire insallation? [Re: Black_Thunder] #5282767 12/02/19 10:24 AM
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Virtus_Probi Offline
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Originally Posted by Black_Thunder
Originally Posted by slacktide_bitog
Like almost every other tire shop, they zip on the lug nuts with an air gun mad

Other than that, they're no better or worse than anyone else.

The only places that torque it right are DT and Walmart.


what is considered the right way?

Where I used to work we used torque sticks on the impacts where it was tightened initially, then a 2nd employee would torque them with a torque wrench and then initial the RO that the torque was done. and then when the customer paid for the work done they were informed that they should come back in 100 miles (they signed the notice saying this) to have the lugnuts retorqued free of charge.

where I work now (trucking fleet company) we use a 1 inch impact and socket to tighten them in a specific sequence and then torque them to 500 ft lbs. more often then not the lugnuts are not at 500 ft lbs and are brought up to 500 ft lbs with the torque wrench.

An independent tire shop I like a lot follows the 100 mile retorque policy...unfortunately, I almost never head in their direction from home if I am not specifically visiting them so I always tell them I will most likely be doing the retorque myself. I have a decent Kobalt 1/2" drive torque wrench now that I trust well enough.
The tire shop tells me that as long as I sign the slip, the liability is on me instead of them...fine with me.

I asked them once if they sold the torque wrenches their employees use (they do have a small tool section and I bought a telescoping lug wrench from them for emergency use) and they told me that it would be crazy for me to pay that much money for a tool that I wouldn't be using all day, every day!


2014 Forester XT, 111000 miles
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Re: How is Pep Boys for tire insallation? [Re: user52165] #5282826 12/02/19 11:19 AM
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hallstevenson Online Content
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Originally Posted by user52165
Costco does it the right way.

Do they install tires (or sell tires) to non-members ?

Re: How is Pep Boys for tire insallation? [Re: tiredguy] #5282866 12/02/19 12:00 PM
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Dave9 Offline
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I made the mistake of letting Pep Boys put my last set on. The day I had an appointment was mostly open and I arrived 15 minutes ahead of time.

They projected an hour to an hour and a half to do it, so I opted to stay there and wait instead of dropping the vehicle off. It took them over 3-1/2 hours but get this, they were mostly standing around talking and goofing off, spacing out the work to fill their empty day I suppose, or they had some policy to go extra slow if you don't buy the tires from them.

Either way, I asked if they were having problems and was told no, and they didn't seem to care a bit that I was waiting there and they weren't getting it done.

At least they didn't damage the rims but their inflation pressures were way off, two in the lower and mid 20's PSI and one 30PSI. They over-torqued 4 lug nuts by about 70%, and the rest to a minor amount, but at least none were too loose.

One of my wheels that didn't need a large balance weight when I came in, had a quite large one put on. None ofthem are vibrating but if it were me doing the balance and seeing that amount of weight, I would have rotated the tire on the rim and tried again to balance it better.

They had a TV in their lounge but it only picked up 6 OTA channels. They were out of regular coffee and only had decalf in less desirable flavors like they hadn't ordered more in a long time and what was left was just what nobody wanted to drink.

I roamed around their store several times and noticed their prices are terrible compared to amazon, but I can't compare so many items to other auto parts stores because I've never before had to roam an auto parts store for over 3 hours.

My experience could have been worse, but it would have been a lot better if they just stated it could take over 3 hours and then I would've dropped the vehicle off and picked it back up.


Last edited by Dave9; 12/02/19 12:02 PM.
Re: How is Pep Boys for tire insallation? [Re: tiredguy] #5282871 12/02/19 12:05 PM
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Redright9 Offline
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I have had Pep Boys install a few tires on a couple different vehicles of mine. The latest one they scratched the chrome whee, but how do I prove that?? I cant. So I live with it. Like what has been said, it depends on the person big time. If they take pride in their work and care, then they will do fine. Any shop you bring it to, you may find most of the crew doesn't have a passion for it, so they could possibly do damage. Large name tire stores will usually have up to date equipment and the crew does tires non stop would probably give a better chance at a good result since that is most of what they do. At pep boys, the tech may not be happy putting on tires so may do a less than stellar job. If you ahve steel wheels, who cares, the cap will cover it.. It you have nice wheels, do some research.. or tip the guy just before they do the work and let them know you are particular, but appreciate a job well done...

Re: How is Pep Boys for tire insallation? [Re: tiredguy] #5283099 12/02/19 03:45 PM
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eljefino Offline
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I bought some second hand futura tires (made by cooper then) and they were great.

PB had a starter for my 85 w250 plow truck for $27 when everyone else was $60+

Do I let them put my car on the lift? Goodness, no!

When I worked at VIP, I zipped lugs down "knowing my gun" and always got a little rotation on the torque wrench, showing it was done right.

Re: How is Pep Boys for tire insallation? [Re: hallstevenson] #5283475 12/02/19 10:09 PM
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user52165 Offline
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Originally Posted by hallstevenson
Originally Posted by user52165
Costco does it the right way.

Do they install tires (or sell tires) to non-members ?


No and no.

Re: How is Pep Boys for tire insallation? [Re: user52165] #5284525 12/03/19 11:03 PM
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Malo83 Offline
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Originally Posted by user52165
Originally Posted by slacktide_bitog
Like almost every other tire shop, they zip on the lug nuts with an air gun mad

Other than that, they're no better or worse than anyone else.

The only places that torque it right are DT and Walmart.


Costco does it the right way.

Local Costco does it like everybody else, bbbbbbrrrrrppppp.

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