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Update on my sister's oil burning Tucson #5218120 09/20/19 04:37 PM
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carviewsonic Offline OP
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A year ago I posted that my sister's 2017 Hyundai Tucson 2.0 L was burning 1 liter per 1000 kms. She was told that it had to be worse than that for Hyundai to replace the engine. They confirmed the the oil consumption was just slightly under but very close to 1 liter per 1000 kms with two separate consumption tests over the past year. Each tests meant 7 or 8 visits to the dealer to have the oil checked and topped up by them, a real nuisance for my sis.

Thoroughly fed up, she traded it for a 2018 Ford Edge yesterday at her local Ford dealer. Her husband did the negotiating, says their happy with the deal. My sister says she feels like a big weight was lifted not having to go near that Hyundai dealer again, and she's thrilled with the new wheels.

The 2.0 L in the Tucson has a good reputation AFAIK, but she was unlucky to get a lemon. That Hyundai dealer though, terrible service. Customer satisfaction sure isn't a priority to them, and they didn't do any favors for Hyundai's reputation either. My sister liked the Tucson otherwise, and would have been happy with it if the dealer had fixed the oil burning problem.


'18 Impala
'05 Park Avenue
'03 Park Avenue
'07 Honda Accord
'09 VStar 1300
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218134 09/20/19 05:02 PM
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Propflux01 Offline
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So now some other poor soul gets to experience this issue.


2014 Hyundai Elantra
2014 Hyundai Elantra GT
Re: Update on my sister's oil burning Tucson [Re: Propflux01] #5218156 09/20/19 05:31 PM
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oldhp Offline
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Originally Posted by Propflux01
So now some other poor soul gets to experience this issue.


Surely the dealer will tell the buyer of it's mechanical history...................................................................................................................


"None of us are getting out here alive...drink that beer...eat that pizza...drive that Hot Rod"
"When others cut you down, remember where they came from."
"I don't run...........I just quietly wait"
Re: Update on my sister's oil burning Tucson [Re: Propflux01] #5218158 09/20/19 05:34 PM
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AZjeff Offline
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Originally Posted by Propflux01
So now some other poor soul gets to experience this issue.


Surely the issue was disclosed so the Ford dealer can fix it......



14 RAV4 2.5 5W-20 PP
18 Nissan Titan 5.6 DI, 0W-20 QSUD

The most important thing to do in your life is to not interfere with someone else's life. - Frank Zappa

Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218161 09/20/19 05:42 PM
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madRiver Offline
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If the oil change interval was 7500 km or so I would have run the sump dry to burn up the engine then refill oil and let them replace it.

Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218162 09/20/19 05:43 PM
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MrMoody Offline
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Surely the Ford dealer will fix it since they know about it ...

Not any dealer I've ever bought a used car from, no matter how they claim otherwise. Hide, not repair, that's S.O.P.


2018 Hyundai Kona 1.6T DCT
2006 Pontiac (Holden) GTO AT
2001 Pontiac Grand Prix GT 3.8 NA (beater)
2005 Toyota Matrix FWD (ultra beater)
"Fob" and "Noack" are not acronyms.
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218172 09/20/19 05:54 PM
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atikovi Offline
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Originally Posted by carviewsonic
That Hyundai dealer though, terrible service. Customer satisfaction sure isn't a priority to them, and they didn't do any favors for Hyundai's reputation either. My sister liked the Tucson otherwise, and would have been happy with it if the dealer had fixed the oil burning problem.


Why didn't she take it to another dealer? I've known people with 100,000 mile Hyundai/Kias get new engines for various reasons.

Re: Update on my sister's oil burning Tucson [Re: atikovi] #5218182 09/20/19 06:14 PM
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Lolvoguy Offline
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Originally Posted by atikovi
Originally Posted by carviewsonic
That Hyundai dealer though, terrible service. Customer satisfaction sure isn't a priority to them, and they didn't do any favors for Hyundai's reputation either. My sister liked the Tucson otherwise, and would have been happy with it if the dealer had fixed the oil burning problem.


Why didn't she take it to another dealer? I've known people with 100,000 mile Hyundai/Kias get new engines for various reasons.

Sadly, time is a luxury not everyone has.
coffee

When I told my father of the huge waste of time and ripoff a local shop was (when I had my Focus) he insisted I waste several more hours and days with the incompitent shop.
I told him I had to absorb the waste of time and money, as my time is worth more than badgering a shop owner who's only interested in making money.
As a result I simply left them bad reviews on the internet. That got the shop owners attention, but it was too late as I found a better, cheaper shop to rectify the situation.


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218188 09/20/19 06:20 PM
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wemay Offline
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Sorry to hear, OP. Glad she got something else. Car issues along with poor service can be exhausting.


19 Passat Wolfsburg TSi: 0W-20
13 Santa Fe Sport 2.0T: 5W-30
Re: Update on my sister's oil burning Tucson [Re: atikovi] #5218192 09/20/19 06:24 PM
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carviewsonic Offline OP
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"Why didn't she take it to another dealer? I've known people with 100,000 mile Hyundai/Kias get new engines for various reasons."

This was the only Hyundai dealer within an hour of her, the next one is another hour away.

Last edited by carviewsonic; 09/20/19 06:25 PM.

'18 Impala
'05 Park Avenue
'03 Park Avenue
'07 Honda Accord
'09 VStar 1300
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218233 09/20/19 07:07 PM
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Cujet Online Content
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Originally Posted by carviewsonic
Customer satisfaction sure isn't a priority to them, and they didn't do any favors for Hyundai's reputation either.



Those in the know understand Hyundai/Kia's reputation of intermittent quality is well deserved.


As a tech, if I end up with a "problem vehicle" I do exactly the same thing. I bail out of it. Sold my Jetta due to reliability issues. Sure, I can fix it, but it's not my goal to show the world I can keep a lemon running.

Last edited by Cujet; 09/20/19 07:10 PM.

People who count on their fingers should maintain a discreet silence.
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218252 09/20/19 07:37 PM
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MrMoody Offline
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Originally Posted by carviewsonic
They confirmed the the oil consumption was just slightly under but very close to 1 liter per 1000 kms with two separate consumption tests over the past year.
I have to wonder if you had found a way to let out another half liter between every visit, they would have still told her the same thing.


2018 Hyundai Kona 1.6T DCT
2006 Pontiac (Holden) GTO AT
2001 Pontiac Grand Prix GT 3.8 NA (beater)
2005 Toyota Matrix FWD (ultra beater)
"Fob" and "Noack" are not acronyms.
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218273 09/20/19 08:09 PM
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tiger862 Offline
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Vacuum a quart out the dipstick done.


Tiger862
2018 Grand Caravan
Re: Update on my sister's oil burning Tucson [Re: carviewsonic] #5218276 09/20/19 08:12 PM
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atikovi Offline
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Pretty sure they seal every orifice with a tamper evident seal.

Re: Update on my sister's oil burning Tucson [Re: atikovi] #5218278 09/20/19 08:14 PM
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tahoe_hybrid Offline
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Originally Posted by atikovi
Pretty sure they seal every orifice with a tamper evident seal.

that was the point of letting it run dry

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