Customer doesn't have to say anything as they have a tattletale computer in cars today. Tech pulls up data it tells you temperatures, rpm, gear etc. If car was over revved before temp it will show it and customer can fight but will lose without a court fight. Example is I had a Tersel come in with check engine light sovi pulled code and could tell she was on cut off in high gear then brakes got applied. Wipers were on, headlights etc. so no warranty cause it was caused from unsafe conditions better known to dealer as abuse. Customer freaked out cause it was a lease and didn't want them to know how she drove. Many Camaros and Corvettes with missed shifts turned down warranty with motor and transmissions blown because of computer. How do you think insurance companies fight accident claims. Numerous computers techs use to diagnose then ultimately decline warranty repair services.