My mother in law recently purchased a new 2019 model year VW Jetta. This is the first year of the MKVII cycle, brand new from the ground up. Unfortunately that's not always a good thing, they are having some teething issues, specifically with the new 8 speed Aisin transmission. When lightly - moderately accelerating some have reported the transmission makes a grinding / whooshing noise around 24-30 mph. I frequent VW Vortex and there are no small number of people reporting this issue. The other day I spoke to my mother in law and she mentioned this issue, I told her about all the reports I had read to let her know it was in fact an issue.
I told her to take it to the dealer to at least have the issue documented. They ended up test driving it and confirming the noise, then drove two other Jettas on the lot which also made the same noise. They called VW tech support who ended up telling them it was a normal characteristic of this transmission, which is NOT THE CASE. Shame on VW for "handling" this issue this way. So they ended up sending her on her way. I told her to call corporate to file a case and see what they will do.
I just wanted to let the BITOG crowd know about this issue, and recommend you wait to purchase a new Jetta equipped with the 8 speed auto until this issue is resolved.
I told her to take it to the dealer to at least have the issue documented. They ended up test driving it and confirming the noise, then drove two other Jettas on the lot which also made the same noise. They called VW tech support who ended up telling them it was a normal characteristic of this transmission, which is NOT THE CASE. Shame on VW for "handling" this issue this way. So they ended up sending her on her way. I told her to call corporate to file a case and see what they will do.
I just wanted to let the BITOG crowd know about this issue, and recommend you wait to purchase a new Jetta equipped with the 8 speed auto until this issue is resolved.