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#4810660 - 07/10/18 07:49 PM Dismantling area before taking in to dealership?
NoNameJoe Offline


Registered: 06/03/15
Posts: 434
Loc: New York
Does anyone work at a dealership or know whether this stuff is fine?

I think I have an issue with my dashboard (the LCD is distorted, looks like the liquid may be leaking?). I plan on bringing it into a dealership since it's still under warranty, but last time I went in for the airbag recall, they did everything they could possibly do wrong. Like not clipping the airbag harness wires in, putting screwdriver marks into the dash where they pried out the air vents, ramming the 8mm stereo bolts in so deep that they sunk into the surface and couldn't be removed without drilling them out.

I want to avoid a repeat of that issue since they were incompetent last time and showed no care whatsoever, I'm planning on dismantling the area so they can easily access the instrument cluster. If I show up to the dealership like that, would that pose any problems? The LCD itself will be untouched, I just want to remove all of the plastic trim and stuff around it so I know for a fact that they can't screw it up. They just have to look at the LCD, remove it and either test it and replace it or just replace it. Then I can drive it home and put everything back together.

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#4810665 - 07/10/18 07:52 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
Vern_in_IL Offline


Registered: 06/25/14
Posts: 1925
Loc: IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.


Edited by Vern_in_IL (07/10/18 07:53 PM)
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#4810668 - 07/10/18 07:54 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
SatinSilver Offline


Registered: 01/24/08
Posts: 10304
Loc: OH
If you have to take it back to the same dealer call the service manager first and tell him or her your concerns. Ask for a tech that won't butcher it up. Or simply find a different dealer to take it to and again talk to the service manager first about your concerns. I wouldn't start taking it apart.

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#4810669 - 07/10/18 07:55 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
rooflessVW Offline


Registered: 12/24/11
Posts: 4301
Loc: North Carolina
Take it to a different dealer.
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#4810671 - 07/10/18 07:58 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
danez_yoda Offline


Registered: 07/18/09
Posts: 494
Loc: texas
Differenet dealer.

You taie that apart abd they will say you damaged it fooling around in there.

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#4810675 - 07/10/18 07:59 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
NoNameJoe Offline


Registered: 06/03/15
Posts: 434
Loc: New York
I'm not planning on taking it to the same dealer, but I suspect that this could happen at any of them and it seriously reduced my confidence in the workmanship of them in general.

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#4810676 - 07/10/18 08:00 PM Re: Dismantling area before taking in to dealership? [Re: Vern_in_IL]
bullwinkle Offline


Registered: 10/09/04
Posts: 7720
Loc: Cincinnati, OH, USA
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
If it's under warranty, the manufacturer should be paying the labor, which should make the tech a little happier-less work for same amount of $. Another reason why I hate new cars, too hard to get warranty repairs done correctly-unless it's a new Ford, then it's hard to get them repaired PERIOD!


Edited by bullwinkle (07/10/18 08:01 PM)
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#4810677 - 07/10/18 08:00 PM Re: Dismantling area before taking in to dealership? [Re: bullwinkle]
bullwinkle Offline


Registered: 10/09/04
Posts: 7720
Loc: Cincinnati, OH, USA
Originally Posted By: bullwinkle
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
double post


Edited by bullwinkle (07/10/18 08:01 PM)
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#4810681 - 07/10/18 08:02 PM Re: Dismantling area before taking in to dealership? [Re: danez_yoda]
NoNameJoe Offline


Registered: 06/03/15
Posts: 434
Loc: New York
Originally Posted By: danez_yoda
You taie that apart abd they will say you damaged it fooling around in there.
Yup that's what I was worried about. Welp guess I'm just going to have to trust them.

They also broke the air vent too last time. As soon as I get out into the parking lot to drive the car back home, what do I see on the passenger side where they did the airbag replacement? The slits in the air vent fell off. I just couldn't believe these people couldn't see this stuff before they returned the car back to me. Not even a cursory glance to check their work.

Then the worst part is I went inside to tell them and they acted like I was the jerk off, like I was bothering them or something. Giving me that tone like they're interrogating me about "what I saw". Go outside and look for yourself! That's when I got home and found bolts strewn all over the passenger footwell (gee I wonder where those came from) and knew they didn't do things correctly.

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#4810687 - 07/10/18 08:06 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
NormanBuntz Offline


Registered: 07/27/13
Posts: 2163
Loc: Outer Banks, NC
Do not disassemble. If you do, first they'll laugh. Then they'll blame you when it's not right. Worse yet it may void the part under warranty.

Find a dealer with a better reputation, and insist on quality service.
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#4810704 - 07/10/18 08:25 PM Re: Dismantling area before taking in to dealership? [Re: bullwinkle]
E150GT Offline


Registered: 03/11/12
Posts: 1146
Loc: San Antonio, TX
Originally Posted By: bullwinkle
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
If it's under warranty, the manufacturer should be paying the labor, which should make the tech a little happier-less work for same amount of $. Another reason why I hate new cars, too hard to get warranty repairs done correctly-unless it's a new Ford, then it's hard to get them repaired PERIOD!

Iím pretty sure techs get paid less for warranty work.
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#4810705 - 07/10/18 08:26 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
Mr Nice Offline


Registered: 09/12/04
Posts: 21325
Loc: Orlando, FL
Originally Posted By: NoNameJoe
I'm not planning on taking it to the same dealer, but I suspect that this could happen at any of them and it seriously reduced my confidence in the workmanship of them in general.


Flat rate = slapping things together and immediately start working on next vehicle.

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#4810724 - 07/10/18 08:53 PM Re: Dismantling area before taking in to dealership? [Re: bullwinkle]
clinebarger Offline


Registered: 12/19/13
Posts: 1979
Loc: Fort Worth, Texas
Originally Posted By: bullwinkle
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
If it's under warranty, the manufacturer should be paying the labor, which should make the tech a little happier-less work for same amount of $. Another reason why I hate new cars, too hard to get warranty repairs done correctly-unless it's a new Ford, then it's hard to get them repaired PERIOD!


"Customer Pay" labor always pays more.....With less paperwork.
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2006 Chevy 2500HD LBZ/Allison 1000
2010 Toyota Corolla 2ZR-FE/Auto

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#4810731 - 07/10/18 09:04 PM Re: Dismantling area before taking in to dealership? [Re: NoNameJoe]
Gimpy1 Offline


Registered: 08/24/17
Posts: 115
Loc: Displaced Texan in Mexico City
Don't dismantle the area. Take good quality and detailed pics of your dash for before and after, cya is the name of the game. Talk to the service writer and do a pre inspection and have him sign off on how they received the car. If there are parts damage after the repairs get the service writer, tech and the general manager and document everything including names times dates and concern. If they still blow you off escalate and get the manufacturer involved. Make yourself a PITA and document everything. I gurantee if you get a regional manufacturer rep involved they will make it right.above all remain calm,polite and document everything. Don't threaten to sue. Just keep escalatinig and if you document everything you will get results. And find a dearler with a good rep. Your owners manual should have the info on who to contact. Good luck and remember pictures speak a thousand words.

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#4810817 - 07/10/18 10:42 PM Re: Dismantling area before taking in to dealership? [Re: E150GT]
hallstevenson Offline


Registered: 04/25/17
Posts: 411
Loc: Ohio
Originally Posted By: E150GT
Iím pretty sure techs get paid less for warranty work.


I doubt that a technician's pay varies but the dealership is likely to get paid less than their normal shop rate.

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