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Dismantling area before taking in to dealership? #4810660
07/10/18 06:49 PM
07/10/18 06:49 PM
Joined: Jun 2015
Posts: 537
New York
NoNameJoe Offline OP
NoNameJoe  Offline OP
Joined: Jun 2015
Posts: 537
New York
Does anyone work at a dealership or know whether this stuff is fine?

I think I have an issue with my dashboard (the LCD is distorted, looks like the liquid may be leaking?). I plan on bringing it into a dealership since it's still under warranty, but last time I went in for the airbag recall, they did everything they could possibly do wrong. Like not clipping the airbag harness wires in, putting screwdriver marks into the dash where they pried out the air vents, ramming the 8mm stereo bolts in so deep that they sunk into the surface and couldn't be removed without drilling them out.

I want to avoid a repeat of that issue since they were incompetent last time and showed no care whatsoever, I'm planning on dismantling the area so they can easily access the instrument cluster. If I show up to the dealership like that, would that pose any problems? The LCD itself will be untouched, I just want to remove all of the plastic trim and stuff around it so I know for a fact that they can't screw it up. They just have to look at the LCD, remove it and either test it and replace it or just replace it. Then I can drive it home and put everything back together.


2015 Civic LX Coupe
Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810665
07/10/18 06:52 PM
07/10/18 06:52 PM
Joined: Jun 2014
Posts: 2,002
IL
Vern_in_IL Offline
Vern_in_IL  Offline
Joined: Jun 2014
Posts: 2,002
IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.

Last edited by Vern_in_IL; 07/10/18 06:53 PM.
Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810668
07/10/18 06:54 PM
07/10/18 06:54 PM
Joined: Jan 2008
Posts: 10,955
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,955
OH
If you have to take it back to the same dealer call the service manager first and tell him or her your concerns. Ask for a tech that won't butcher it up. Or simply find a different dealer to take it to and again talk to the service manager first about your concerns. I wouldn't start taking it apart.

Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810669
07/10/18 06:55 PM
07/10/18 06:55 PM
Joined: Dec 2011
Posts: 5,087
North Carolina
rooflessVW Offline
rooflessVW  Offline
Joined: Dec 2011
Posts: 5,087
North Carolina
Take it to a different dealer.


"Zed's dead baby, Zed's dead."
Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810671
07/10/18 06:58 PM
07/10/18 06:58 PM
Joined: Jul 2009
Posts: 742
texas
danez_yoda Offline
danez_yoda  Offline
Joined: Jul 2009
Posts: 742
texas
Differenet dealer.

You taie that apart abd they will say you damaged it fooling around in there.

Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810675
07/10/18 06:59 PM
07/10/18 06:59 PM
Joined: Jun 2015
Posts: 537
New York
NoNameJoe Offline OP
NoNameJoe  Offline OP
Joined: Jun 2015
Posts: 537
New York
I'm not planning on taking it to the same dealer, but I suspect that this could happen at any of them and it seriously reduced my confidence in the workmanship of them in general.


2015 Civic LX Coupe
Re: Dismantling area before taking in to dealership? [Re: Vern_in_IL] #4810676
07/10/18 07:00 PM
07/10/18 07:00 PM
Joined: Oct 2004
Posts: 8,291
Cincinnati, OH, USA
bullwinkle Offline
bullwinkle  Offline
Joined: Oct 2004
Posts: 8,291
Cincinnati, OH, USA
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
If it's under warranty, the manufacturer should be paying the labor, which should make the tech a little happier-less work for same amount of $. Another reason why I hate new cars, too hard to get warranty repairs done correctly-unless it's a new Ford, then it's hard to get them repaired PERIOD!

Last edited by bullwinkle; 07/10/18 07:01 PM.

06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
Re: Dismantling area before taking in to dealership? [Re: bullwinkle] #4810677
07/10/18 07:00 PM
07/10/18 07:00 PM
Joined: Oct 2004
Posts: 8,291
Cincinnati, OH, USA
bullwinkle Offline
bullwinkle  Offline
Joined: Oct 2004
Posts: 8,291
Cincinnati, OH, USA
Originally Posted By: bullwinkle
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
double post

Last edited by bullwinkle; 07/10/18 07:01 PM.

06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
Re: Dismantling area before taking in to dealership? [Re: danez_yoda] #4810681
07/10/18 07:02 PM
07/10/18 07:02 PM
Joined: Jun 2015
Posts: 537
New York
NoNameJoe Offline OP
NoNameJoe  Offline OP
Joined: Jun 2015
Posts: 537
New York
Originally Posted By: danez_yoda
You taie that apart abd they will say you damaged it fooling around in there.
Yup that's what I was worried about. Welp guess I'm just going to have to trust them.

They also broke the air vent too last time. As soon as I get out into the parking lot to drive the car back home, what do I see on the passenger side where they did the airbag replacement? The slits in the air vent fell off. I just couldn't believe these people couldn't see this stuff before they returned the car back to me. Not even a cursory glance to check their work.

Then the worst part is I went inside to tell them and they acted like I was the jerk off, like I was bothering them or something. Giving me that tone like they're interrogating me about "what I saw". Go outside and look for yourself! That's when I got home and found bolts strewn all over the passenger footwell (gee I wonder where those came from) and knew they didn't do things correctly.


2015 Civic LX Coupe
Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810687
07/10/18 07:06 PM
07/10/18 07:06 PM
Joined: Jul 2013
Posts: 2,280
Outer Banks, NC
NormanBuntz Offline
NormanBuntz  Offline
Joined: Jul 2013
Posts: 2,280
Outer Banks, NC
Do not disassemble. If you do, first they'll laugh. Then they'll blame you when it's not right. Worse yet it may void the part under warranty.

Find a dealer with a better reputation, and insist on quality service.


2017 Honda Odyssey SE, 16K
2013 Honda Accord LX, 58K
2007 Honda Ridgeline RTS, 88K
2007 Infiniti M35, 107K
Re: Dismantling area before taking in to dealership? [Re: bullwinkle] #4810704
07/10/18 07:25 PM
07/10/18 07:25 PM
Joined: Mar 2012
Posts: 1,360
San Antonio, TX
E150GT Offline
E150GT  Offline
Joined: Mar 2012
Posts: 1,360
San Antonio, TX
Originally Posted By: bullwinkle
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
If it's under warranty, the manufacturer should be paying the labor, which should make the tech a little happier-less work for same amount of $. Another reason why I hate new cars, too hard to get warranty repairs done correctly-unless it's a new Ford, then it's hard to get them repaired PERIOD!

Iím pretty sure techs get paid less for warranty work.


1984 Mercedes-Benz 300SD - 100k
1995 F150 XL 4.9 reg cab 5MT - 251k 5w30
2016 Mazda6 Touring 6MT - 57k 10w30
2006 Buick Lucerne CXL 3.8 31k 5w30
Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810705
07/10/18 07:26 PM
07/10/18 07:26 PM
Joined: Sep 2004
Posts: 21,915
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 21,915
Orlando, FL
Originally Posted By: NoNameJoe
I'm not planning on taking it to the same dealer, but I suspect that this could happen at any of them and it seriously reduced my confidence in the workmanship of them in general.


Flat rate = slapping things together and immediately start working on next vehicle.

Re: Dismantling area before taking in to dealership? [Re: bullwinkle] #4810724
07/10/18 07:53 PM
07/10/18 07:53 PM
Joined: Dec 2013
Posts: 2,432
Fort Worth, Texas
clinebarger Offline
clinebarger  Offline
Joined: Dec 2013
Posts: 2,432
Fort Worth, Texas
Originally Posted By: bullwinkle
Originally Posted By: Vern_in_IL
They work on book time, if you save them time, you will still get charged the rate....

and go to a different dealership.
If it's under warranty, the manufacturer should be paying the labor, which should make the tech a little happier-less work for same amount of $. Another reason why I hate new cars, too hard to get warranty repairs done correctly-unless it's a new Ford, then it's hard to get them repaired PERIOD!


"Customer Pay" labor always pays more.....With less paperwork.


2001 Chevy Camaro L92/4L80E
2006 Chevy 2500HD LBZ/Allison 1000
2010 Toyota Corolla 2ZR-FE/U341E
2000 Toyota Avalon 1MZ-FE/A541E
Re: Dismantling area before taking in to dealership? [Re: NoNameJoe] #4810731
07/10/18 08:04 PM
07/10/18 08:04 PM
Joined: Aug 2017
Posts: 163
Displaced Texan in Mexico City
Gimpy1 Offline
Gimpy1  Offline
Joined: Aug 2017
Posts: 163
Displaced Texan in Mexico City
Don't dismantle the area. Take good quality and detailed pics of your dash for before and after, cya is the name of the game. Talk to the service writer and do a pre inspection and have him sign off on how they received the car. If there are parts damage after the repairs get the service writer, tech and the general manager and document everything including names times dates and concern. If they still blow you off escalate and get the manufacturer involved. Make yourself a PITA and document everything. I gurantee if you get a regional manufacturer rep involved they will make it right.above all remain calm,polite and document everything. Don't threaten to sue. Just keep escalatinig and if you document everything you will get results. And find a dearler with a good rep. Your owners manual should have the info on who to contact. Good luck and remember pictures speak a thousand words.

Re: Dismantling area before taking in to dealership? [Re: E150GT] #4810817
07/10/18 09:42 PM
07/10/18 09:42 PM
Joined: Apr 2017
Posts: 1,021
Ohio
hallstevenson Offline
hallstevenson  Offline
Joined: Apr 2017
Posts: 1,021
Ohio
Originally Posted By: E150GT
Iím pretty sure techs get paid less for warranty work.


I doubt that a technician's pay varies but the dealership is likely to get paid less than their normal shop rate.

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