Here's a good one for someone way smarter about computers then myself. I'm running Windows 7 (64-bit) and Firefox (both always kept up to date). Also running real time anti-malware and anti-virus programs (Malwarebytes and Bitdefender ... both always kept up to date).
I've experienced Windows Blue Screen computer crashes, but only when I try to log into by on-line banking website. It's crashed 3 different times by simply clicking on a button entitled "ONLINE BANKING" on their secure home page. How it's supposed to work is when the ONLINE BANKING box is clicked, it takes you to another page where you enter your username and password.
But what sometimes happens (doesn't happen every time) is when I click on the ONLINE BANKING icon the screen will go black, then the computer completely crashes and I get the Windows Blue Screen (photo below). I've been corresponding with my bank's technical department over this and they don't think it's anything wrong on their side. If that's true, then why is my computer ONLY crashing when I try to log into their system? And simply by just clicking on the ONLINE BANKING icon box on their website?
My bank did website maintenance over this last weekend, and all this crashing started shortly after that - coincidence?
Anyone got some ideas on what's going on? Here's some crash report info (photo of blue screen and Window's crash report info).
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 000000000000001C
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88001E61626
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I've experienced Windows Blue Screen computer crashes, but only when I try to log into by on-line banking website. It's crashed 3 different times by simply clicking on a button entitled "ONLINE BANKING" on their secure home page. How it's supposed to work is when the ONLINE BANKING box is clicked, it takes you to another page where you enter your username and password.
But what sometimes happens (doesn't happen every time) is when I click on the ONLINE BANKING icon the screen will go black, then the computer completely crashes and I get the Windows Blue Screen (photo below). I've been corresponding with my bank's technical department over this and they don't think it's anything wrong on their side. If that's true, then why is my computer ONLY crashing when I try to log into their system? And simply by just clicking on the ONLINE BANKING icon box on their website?
My bank did website maintenance over this last weekend, and all this crashing started shortly after that - coincidence?
Anyone got some ideas on what's going on? Here's some crash report info (photo of blue screen and Window's crash report info).
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 000000000000001C
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88001E61626
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1