Nick1994
$100 site donor 2024
My aunt got rear-ended in December in her 2016 Toyota Avalon, it was less than a year old. Guy tried to swerve out of the way and hit the left rear. The car was in the body shop for over a month. The first body shop was through the dealership. When the car was ready, her and my dad (who has done body work for 30 years) went to go pick it up. They ended up refusing it, the trunk didn't close well and the plate that it latches to was way off to the side, the exhaust on the driver's side was still smashed and shoved back from the accident, and there was a lump in the quarter panel from the filler.
5 days later they gave her the car back, we just went and picked up the car, a lot of things were going on and we didn't look it over thoroughly. The left rear window didn't work from the driver's door switch. The trunk was way too low on the driver's side and stuck out too far back on the right side. There were boogers in the paint from the paint booth being dirty, and they were in the paint, everywhere. They had to remove the rear wing windows to paint and when reinstalling them, the one on the right was sticking way out, and there was a huge chunk taken out where they used a pry bar taking the window out. There was a 2" long run in the clear coat on the passenger side. They replaced the driver's side of the exhaust but it was still too far inward. She's been busy and agent had a chance to take it in, finally she got a break and dropped it off at a different body shop. Also forgot to mention the trunk made loud popping sounds, the spring rods broke the plastic retainer clip and were flopping around
Body shop number 2 called body shop number 1, and the manager from #1 went over to #2 to look at the car. He expressed his concerns and apologized, saying the car was not acceptable, and he wanted to have his shop re-fix it. No thanks. So body shop #2 straightened out the trunk, reinstalled the window trip, buffed out the clear coat run and the paint boogers, and repaired the paint chip. They delivered the car to me and when they left I looked at it. They did a good job, however the plastic retaining clip for the spring rods broke again and the trunk was clanging and banging when opening and closing it. I also then noticed the roof was covered in paint overspray from shop #1, I noticed it in the beginning but I assumed the car was just dirty. They and to special order the trunk part.
So for attempt number 4, I took it in today and they replaced the trunk spring rod retaining clip, and buffed the roof and it looks great.
The first 2 repairs totaled around $9,200. The 2nd round at the new body shop was around $1,100.
Hopefully the trunk behaves itself and doesn't keep breaking the clips.
5 days later they gave her the car back, we just went and picked up the car, a lot of things were going on and we didn't look it over thoroughly. The left rear window didn't work from the driver's door switch. The trunk was way too low on the driver's side and stuck out too far back on the right side. There were boogers in the paint from the paint booth being dirty, and they were in the paint, everywhere. They had to remove the rear wing windows to paint and when reinstalling them, the one on the right was sticking way out, and there was a huge chunk taken out where they used a pry bar taking the window out. There was a 2" long run in the clear coat on the passenger side. They replaced the driver's side of the exhaust but it was still too far inward. She's been busy and agent had a chance to take it in, finally she got a break and dropped it off at a different body shop. Also forgot to mention the trunk made loud popping sounds, the spring rods broke the plastic retainer clip and were flopping around
Body shop number 2 called body shop number 1, and the manager from #1 went over to #2 to look at the car. He expressed his concerns and apologized, saying the car was not acceptable, and he wanted to have his shop re-fix it. No thanks. So body shop #2 straightened out the trunk, reinstalled the window trip, buffed out the clear coat run and the paint boogers, and repaired the paint chip. They delivered the car to me and when they left I looked at it. They did a good job, however the plastic retaining clip for the spring rods broke again and the trunk was clanging and banging when opening and closing it. I also then noticed the roof was covered in paint overspray from shop #1, I noticed it in the beginning but I assumed the car was just dirty. They and to special order the trunk part.
So for attempt number 4, I took it in today and they replaced the trunk spring rod retaining clip, and buffed the roof and it looks great.
The first 2 repairs totaled around $9,200. The 2nd round at the new body shop was around $1,100.
Hopefully the trunk behaves itself and doesn't keep breaking the clips.