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4th Time's the Charm, Right? #4751445
05/08/18 07:05 PM
05/08/18 07:05 PM
Joined: Feb 2013
Posts: 10,716
Phoenix, AZ
Nick1994 Offline OP
Nick1994  Offline OP
Joined: Feb 2013
Posts: 10,716
Phoenix, AZ
My aunt got rear-ended in December in her 2016 Toyota Avalon, it was less than a year old. Guy tried to swerve out of the way and hit the left rear. The car was in the body shop for over a month. The first body shop was through the dealership. When the car was ready, her and my dad (who has done body work for 30 years) went to go pick it up. They ended up refusing it, the trunk didn't close well and the plate that it latches to was way off to the side, the exhaust on the driver's side was still smashed and shoved back from the accident, and there was a lump in the quarter panel from the filler.

5 days later they gave her the car back, we just went and picked up the car, a lot of things were going on and we didn't look it over thoroughly. The left rear window didn't work from the driver's door switch. The trunk was way too low on the driver's side and stuck out too far back on the right side. There were boogers in the paint from the paint booth being dirty, and they were in the paint, everywhere. They had to remove the rear wing windows to paint and when reinstalling them, the one on the right was sticking way out, and there was a huge chunk taken out where they used a pry bar taking the window out. There was a 2" long run in the clear coat on the passenger side. They replaced the driver's side of the exhaust but it was still too far inward. She's been busy and agent had a chance to take it in, finally she got a break and dropped it off at a different body shop. Also forgot to mention the trunk made loud popping sounds, the spring rods broke the plastic retainer clip and were flopping around

Body shop number 2 called body shop number 1, and the manager from #1 went over to #2 to look at the car. He expressed his concerns and apologized, saying the car was not acceptable, and he wanted to have his shop re-fix it. No thanks. So body shop #2 straightened out the trunk, reinstalled the window trip, buffed out the clear coat run and the paint boogers, and repaired the paint chip. They delivered the car to me and when they left I looked at it. They did a good job, however the plastic retaining clip for the spring rods broke again and the trunk was clanging and banging when opening and closing it. I also then noticed the roof was covered in paint overspray from shop #1, I noticed it in the beginning but I assumed the car was just dirty. They and to special order the trunk part.

So for attempt number 4, I took it in today and they replaced the trunk spring rod retaining clip, and buffed the roof and it looks great.

The first 2 repairs totaled around $9,200. The 2nd round at the new body shop was around $1,100.

Hopefully the trunk behaves itself and doesn't keep breaking the clips.









2015 Hyundai Sonata 2.4L 84k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 230k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: 4th Time's the Charm, Right? [Re: Nick1994] #4751466
05/08/18 07:36 PM
05/08/18 07:36 PM
Joined: Mar 2013
Posts: 777
NY
joegreen Offline
joegreen  Offline
Joined: Mar 2013
Posts: 777
NY
That sucks. Glad you kept the pressure on.


1978 Chevrolet k20
Engine: Delo 10w30xle
Transmission: Castrol transmax dex/merc

1984 Mercedes-Benz 300 turbo diesel
Engine: Delo 400 15w40le
Re: 4th Time's the Charm, Right? [Re: Nick1994] #4751469
05/08/18 07:38 PM
05/08/18 07:38 PM
Joined: Jan 2008
Posts: 10,694
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,694
OH
Any after pictures? At least aunty is ok is the main thing.

Re: 4th Time's the Charm, Right? [Re: SatinSilver] #4751477
05/08/18 07:44 PM
05/08/18 07:44 PM
Joined: Feb 2013
Posts: 10,716
Phoenix, AZ
Nick1994 Offline OP
Nick1994  Offline OP
Joined: Feb 2013
Posts: 10,716
Phoenix, AZ
Originally Posted By: SatinSilver
Any after pictures? At least aunty is ok is the main thing.
Well, she had neck surgery a year before to fuse a couple vertebrates. She's had some issues since the accident and is still going to doctors and getting scans and all that stuff. We're hoping her neck isn't worse.

I'll try to post pictures tomorrow, it looks good now. It was a brand new Dodge Ram that hit her.


2015 Hyundai Sonata 2.4L 84k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 230k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: 4th Time's the Charm, Right? [Re: Nick1994] #4751507
05/08/18 08:08 PM
05/08/18 08:08 PM
Joined: May 2017
Posts: 692
TX
parshisa Offline
parshisa  Offline
Joined: May 2017
Posts: 692
TX
My god, does anyone in car related businesses really takes pride of their job? Why people are so careless??? Well, i know why - they are never held accountable for what they do, thatís the problem. Sick of it

Last edited by parshisa; 05/08/18 08:09 PM.

2016 Honda Pilot 3.5V6 PP 0W20
2017 Honda Civic 1.5T Amsoil SS 5W30
Re: 4th Time's the Charm, Right? [Re: Nick1994] #4751518
05/08/18 08:15 PM
05/08/18 08:15 PM
Joined: Sep 2004
Posts: 21,636
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 21,636
Orlando, FL
These guys do [censored] quality work and move on to the next vehicle.

Luckily she was OK.

Re: 4th Time's the Charm, Right? [Re: Mr Nice] #4751526
05/08/18 08:19 PM
05/08/18 08:19 PM
Joined: Feb 2014
Posts: 2,491
Canada
Lolvoguy Offline
Lolvoguy  Offline
Joined: Feb 2014
Posts: 2,491
Canada
Originally Posted By: Mr Nice
These guys do [censored] quality work and move on to the next vehicle.

Luckily she was OK.

That's the problem with insurance companies. they only authorize a certain $ amount to fix the damage, so the shops have to cut corners in order to keep the insurance jobs coming in.

If this was a privately funded repair, it (usually) would be fixed right the first time.


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Re: 4th Time's the Charm, Right? [Re: parshisa] #4751529
05/08/18 08:20 PM
05/08/18 08:20 PM
Joined: Dec 2006
Posts: 7,663
Toronto, Canada
KrisZ Online happy
KrisZ  Online Happy
Joined: Dec 2006
Posts: 7,663
Toronto, Canada
Having your new vehicle damaged and then not repaired correctly surely sucks.


Originally Posted By: parshisa
My god, does anyone in car related businesses really takes pride of their job? Why people are so careless??? Well, i know why - they are never held accountable for what they do, thatís the problem. Sick of it



Not every shop is terrible, you just hear more about the terrible ones than the good ones. The dealer where I purchased my minivan, their body shop did a very good job repairing the damage the thieves caused to it.


2015 Dodge Grand Caravan-27k miles.
2006 Mazda 3-163k miles
Re: 4th Time's the Charm, Right? [Re: parshisa] #4751538
05/08/18 08:25 PM
05/08/18 08:25 PM
Joined: Dec 2005
Posts: 2,888
The Canyons
02SE Offline
02SE  Offline
Joined: Dec 2005
Posts: 2,888
The Canyons
Originally Posted By: parshisa
My god, does anyone in car related businesses really takes pride of their job? Why people are so careless??? Well, i know why - they are never held accountable for what they do, thatís the problem. Sick of it


There are some people that take pride in their work. It seems to be increasingly difficult to find people that are, though.

I see lots of young guys (and a few gals) that wan't to get into my line of work. Anyway, only a select few seem to have the drive to stick with it. Most wash out in short order.

Re: 4th Time's the Charm, Right? [Re: Nick1994] #4751539
05/08/18 08:25 PM
05/08/18 08:25 PM
Joined: Dec 2002
Posts: 42,088
New Jersey
JHZR2 Offline
JHZR2  Offline
Joined: Dec 2002
Posts: 42,088
New Jersey
Inredible that it was that much money for that little damage. Our van was rear-ended twice within 3 months.

Each time was around $6k including panel replacement.

Hope it all works out this time!

Re: 4th Time's the Charm, Right? [Re: KrisZ] #4751543
05/08/18 08:29 PM
05/08/18 08:29 PM
Joined: May 2017
Posts: 692
TX
parshisa Offline
parshisa  Offline
Joined: May 2017
Posts: 692
TX
I have never had anyone do the job well first time around. None. Neither body shop nor repair shop. Techs are in my experience are useless young idiots that care less about what they do. Same goes to service advisors. Not all them - i met two decent gentlemen but techs still managed to fawk it up. Rant over


2016 Honda Pilot 3.5V6 PP 0W20
2017 Honda Civic 1.5T Amsoil SS 5W30
Re: 4th Time's the Charm, Right? [Re: JHZR2] #4751548
05/08/18 08:31 PM
05/08/18 08:31 PM
Joined: Mar 2015
Posts: 5,040
Virginia
bbhero Online content
bbhero  Online Content
Joined: Mar 2015
Posts: 5,040
Virginia
Holy cow JHZR2!!! That's really tough. Feel bad for you in those circumstances.

Nick1994 good job there.


Nissan Altima 3.5 Coupe
Quaker State High Mileage 5w30 Purolator Boss 14610
"Treat your family like your friends and treat your friends like your family."
Re: 4th Time's the Charm, Right? [Re: JHZR2] #4751592
05/08/18 09:11 PM
05/08/18 09:11 PM
Joined: Feb 2013
Posts: 10,716
Phoenix, AZ
Nick1994 Offline OP
Nick1994  Offline OP
Joined: Feb 2013
Posts: 10,716
Phoenix, AZ
Originally Posted By: JHZR2
Inredible that it was that much money for that little damage. Our van was rear-ended twice within 3 months.

Each time was around $6k including panel replacement.

Hope it all works out this time!
They had to replace the entire inner and outer quarter panel, as well as the LED brake lights and the trunk lid and bumper. The pictures don't do it justice, it buckled the whole quarter panel.


2015 Hyundai Sonata 2.4L 84k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 230k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: 4th Time's the Charm, Right? [Re: parshisa] #4751650
05/08/18 10:38 PM
05/08/18 10:38 PM
Joined: Aug 2010
Posts: 592
Crown Point, IN
dan_erickson Offline
dan_erickson  Offline
Joined: Aug 2010
Posts: 592
Crown Point, IN
Originally Posted By: parshisa
I have never had anyone do the job well first time around. None. Neither body shop nor repair shop. Techs are in my experience are useless young idiots that care less about what they do. Same goes to service advisors. Not all them - i met two decent gentlemen but techs still managed to fawk it up. Rant over


That's because you live in Texas. I do body work for a living and I have yet to see any repaired vehicle come out of Texas that didn't look like [censored].


15 Accord Coupe EX-L V6 Navi
Castrol Magnatec 0w20

Re: 4th Time's the Charm, Right? [Re: Nick1994] #4751697
05/09/18 02:47 AM
05/09/18 02:47 AM
Joined: Mar 2004
Posts: 973
Albany NY
ted s Offline
ted s  Offline
Joined: Mar 2004
Posts: 973
Albany NY
that car needed a new qtr panel which it didnt get?

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