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#4751445 - 05/08/18 07:05 PM 4th Time's the Charm, Right?
Nick1994 Offline


Registered: 02/19/13
Posts: 10285
Loc: Phoenix, AZ
My aunt got rear-ended in December in her 2016 Toyota Avalon, it was less than a year old. Guy tried to swerve out of the way and hit the left rear. The car was in the body shop for over a month. The first body shop was through the dealership. When the car was ready, her and my dad (who has done body work for 30 years) went to go pick it up. They ended up refusing it, the trunk didn't close well and the plate that it latches to was way off to the side, the exhaust on the driver's side was still smashed and shoved back from the accident, and there was a lump in the quarter panel from the filler.

5 days later they gave her the car back, we just went and picked up the car, a lot of things were going on and we didn't look it over thoroughly. The left rear window didn't work from the driver's door switch. The trunk was way too low on the driver's side and stuck out too far back on the right side. There were boogers in the paint from the paint booth being dirty, and they were in the paint, everywhere. They had to remove the rear wing windows to paint and when reinstalling them, the one on the right was sticking way out, and there was a huge chunk taken out where they used a pry bar taking the window out. There was a 2" long run in the clear coat on the passenger side. They replaced the driver's side of the exhaust but it was still too far inward. She's been busy and agent had a chance to take it in, finally she got a break and dropped it off at a different body shop. Also forgot to mention the trunk made loud popping sounds, the spring rods broke the plastic retainer clip and were flopping around

Body shop number 2 called body shop number 1, and the manager from #1 went over to #2 to look at the car. He expressed his concerns and apologized, saying the car was not acceptable, and he wanted to have his shop re-fix it. No thanks. So body shop #2 straightened out the trunk, reinstalled the window trip, buffed out the clear coat run and the paint boogers, and repaired the paint chip. They delivered the car to me and when they left I looked at it. They did a good job, however the plastic retaining clip for the spring rods broke again and the trunk was clanging and banging when opening and closing it. I also then noticed the roof was covered in paint overspray from shop #1, I noticed it in the beginning but I assumed the car was just dirty. They and to special order the trunk part.

So for attempt number 4, I took it in today and they replaced the trunk spring rod retaining clip, and buffed the roof and it looks great.

The first 2 repairs totaled around $9,200. The 2nd round at the new body shop was around $1,100.

Hopefully the trunk behaves itself and doesn't keep breaking the clips.







_________________________
2015 Hyundai Sonata 2.4L 80k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 228k Mobil 1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 146k Mobil 1 HM 10w40 & Fram Ultra

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#4751466 - 05/08/18 07:36 PM Re: 4th Time's the Charm, Right? [Re: Nick1994]
joegreen Offline


Registered: 03/10/13
Posts: 772
Loc: NY
That sucks. Glad you kept the pressure on.
_________________________
1978 Chevrolet k20
Engine: Delo 10w30xle
Transmission: Castrol transmax dex/merc

1984 Mercedes-Benz 300 turbo diesel
Engine: Delo 400 15w40le

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#4751469 - 05/08/18 07:38 PM Re: 4th Time's the Charm, Right? [Re: Nick1994]
SatinSilver Offline


Registered: 01/24/08
Posts: 10320
Loc: OH
Any after pictures? At least aunty is ok is the main thing.

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#4751477 - 05/08/18 07:44 PM Re: 4th Time's the Charm, Right? [Re: SatinSilver]
Nick1994 Offline


Registered: 02/19/13
Posts: 10285
Loc: Phoenix, AZ
Originally Posted By: SatinSilver
Any after pictures? At least aunty is ok is the main thing.
Well, she had neck surgery a year before to fuse a couple vertebrates. She's had some issues since the accident and is still going to doctors and getting scans and all that stuff. We're hoping her neck isn't worse.

I'll try to post pictures tomorrow, it looks good now. It was a brand new Dodge Ram that hit her.
_________________________
2015 Hyundai Sonata 2.4L 80k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 228k Mobil 1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 146k Mobil 1 HM 10w40 & Fram Ultra

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#4751507 - 05/08/18 08:08 PM Re: 4th Time's the Charm, Right? [Re: Nick1994]
parshisa Online   content


Registered: 05/21/17
Posts: 587
Loc: TX
My god, does anyone in car related businesses really takes pride of their job? Why people are so careless??? Well, i know why - they are never held accountable for what they do, thatís the problem. Sick of it


Edited by parshisa (05/08/18 08:09 PM)
_________________________
2016 Honda Pilot 3.5V6 PP 0W20
2017 Honda Civic 1.5T Amsoil SS 5W30

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#4751518 - 05/08/18 08:15 PM Re: 4th Time's the Charm, Right? [Re: Nick1994]
Mr Nice Offline


Registered: 09/12/04
Posts: 21348
Loc: Orlando, FL
These guys do [censored] quality work and move on to the next vehicle.

Luckily she was OK.

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#4751526 - 05/08/18 08:19 PM Re: 4th Time's the Charm, Right? [Re: Mr Nice]
Lolvoguy Offline


Registered: 02/06/14
Posts: 2393
Loc: Canada
Originally Posted By: Mr Nice
These guys do [censored] quality work and move on to the next vehicle.

Luckily she was OK.

That's the problem with insurance companies. they only authorize a certain $ amount to fix the damage, so the shops have to cut corners in order to keep the insurance jobs coming in.

If this was a privately funded repair, it (usually) would be fixed right the first time.
_________________________
06 Lexus IS350- Wife
88 BMW 325is- Mistress
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#4751529 - 05/08/18 08:20 PM Re: 4th Time's the Charm, Right? [Re: parshisa]
KrisZ Online   happy


Registered: 12/23/06
Posts: 7508
Loc: Toronto, Canada
Having your new vehicle damaged and then not repaired correctly surely sucks.


Originally Posted By: parshisa
My god, does anyone in car related businesses really takes pride of their job? Why people are so careless??? Well, i know why - they are never held accountable for what they do, thatís the problem. Sick of it



Not every shop is terrible, you just hear more about the terrible ones than the good ones. The dealer where I purchased my minivan, their body shop did a very good job repairing the damage the thieves caused to it.
_________________________
2015 Dodge Grand Caravan-21k miles.
2006 Mazda 3-155k miles

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#4751538 - 05/08/18 08:25 PM Re: 4th Time's the Charm, Right? [Re: parshisa]
02SE Offline


Registered: 12/30/05
Posts: 2765
Loc: The Canyons
Originally Posted By: parshisa
My god, does anyone in car related businesses really takes pride of their job? Why people are so careless??? Well, i know why - they are never held accountable for what they do, thatís the problem. Sick of it


There are some people that take pride in their work. It seems to be increasingly difficult to find people that are, though.

I see lots of young guys (and a few gals) that wan't to get into my line of work. Anyway, only a select few seem to have the drive to stick with it. Most wash out in short order.

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#4751539 - 05/08/18 08:25 PM Re: 4th Time's the Charm, Right? [Re: Nick1994]
JHZR2 Offline



Registered: 12/14/02
Posts: 41891
Loc: New Jersey
Inredible that it was that much money for that little damage. Our van was rear-ended twice within 3 months.

Each time was around $6k including panel replacement.

Hope it all works out this time!

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#4751543 - 05/08/18 08:29 PM Re: 4th Time's the Charm, Right? [Re: KrisZ]
parshisa Online   content


Registered: 05/21/17
Posts: 587
Loc: TX
I have never had anyone do the job well first time around. None. Neither body shop nor repair shop. Techs are in my experience are useless young idiots that care less about what they do. Same goes to service advisors. Not all them - i met two decent gentlemen but techs still managed to fawk it up. Rant over
_________________________
2016 Honda Pilot 3.5V6 PP 0W20
2017 Honda Civic 1.5T Amsoil SS 5W30

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#4751548 - 05/08/18 08:31 PM Re: 4th Time's the Charm, Right? [Re: JHZR2]
bbhero Offline


Registered: 03/20/15
Posts: 4730
Loc: Virginia
Holy cow JHZR2!!! That's really tough. Feel bad for you in those circumstances.

Nick1994 good job there.
_________________________
Nissan Altima 3.5 Coupe Formula Shell 5w30 Champion 7317
"Treat your family like your friends and treat your friends like your family."

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#4751592 - 05/08/18 09:11 PM Re: 4th Time's the Charm, Right? [Re: JHZR2]
Nick1994 Offline


Registered: 02/19/13
Posts: 10285
Loc: Phoenix, AZ
Originally Posted By: JHZR2
Inredible that it was that much money for that little damage. Our van was rear-ended twice within 3 months.

Each time was around $6k including panel replacement.

Hope it all works out this time!
They had to replace the entire inner and outer quarter panel, as well as the LED brake lights and the trunk lid and bumper. The pictures don't do it justice, it buckled the whole quarter panel.
_________________________
2015 Hyundai Sonata 2.4L 80k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 228k Mobil 1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 146k Mobil 1 HM 10w40 & Fram Ultra

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#4751650 - 05/08/18 10:38 PM Re: 4th Time's the Charm, Right? [Re: parshisa]
dan_erickson Offline


Registered: 08/05/10
Posts: 588
Loc: Crown Point, IN
Originally Posted By: parshisa
I have never had anyone do the job well first time around. None. Neither body shop nor repair shop. Techs are in my experience are useless young idiots that care less about what they do. Same goes to service advisors. Not all them - i met two decent gentlemen but techs still managed to fawk it up. Rant over


That's because you live in Texas. I do body work for a living and I have yet to see any repaired vehicle come out of Texas that didn't look like [censored].
_________________________
15 Accord Coupe EX-L V6 Navi
Castrol Magnatec 0w20


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#4751697 - 05/09/18 02:47 AM Re: 4th Time's the Charm, Right? [Re: Nick1994]
ted s Offline


Registered: 03/01/04
Posts: 970
Loc: Albany NY
that car needed a new qtr panel which it didnt get?

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