Found more XG8A Filters at Walmart that rattled Read below
(Me to Fram) Hi went to Wal-Mart today to purchase an XG8A oil filter. Went home to service my vehicle and when I removed the filter i shook it and it rattled and the filter element was moving up and down. So I returned it to get another and has the store manager with me so I could check another one there were three left. Everyone of the 3 rattled. One was so bad the element moved side to side. There was no damage to the filters or the box to indicate they were dropped. Ended up with a motorcraft. I like the Fram ultra i did think they were the best made. Any ideas what the issue could be. I have a ultra on my 2010 mountaineer now I am worried that the filter element could come loose during use. Thank you.
Fram to Me I appreciate you bringing this to our attention. I did speak with our quality/claims department and they have had no other reports of this issue. I would like to get the filters back and sent over to our quality department. Would you be able to tell me what Walmart store they were at?
I apologize for the inconvenience you had Anthony. I would be happy to send you some complimentary XG8A filters, or filters for a different vehicle if you prefer that. If you can provide me with you street address(no PO Box), City, State, Zip, and Phone number I can get some sent our in the next day or so.
Me To Fram Hi thank you for your response. The Wal-Mart is in derby Vermont.https://www.walmart.com/store/4156/derby-vt/details
Thank you for your
offer. XG2 for my mountaineer just one XG8A plow truck. Thank you again
Fram to Me. Thank you for your help! We have contacted the Walmart store and they will be shipping the filters back to us. I can send you some XG2 and XG8A filters. It will take me a few days to get them together and shipped out. Once they ship I will send you the tracking information.
When Fram gets back to me i will post any info they have. Is it possible only Fram filters are being dropped ?? Broke my own rule to check filters first but was in a hurry to get my Chinese food before all the good stuff was gone. Lesson learned.