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#4745771 - 05/02/18 05:37 PM Sent Email to Fram about filter rattling
littleant Offline


Registered: 10/10/17
Posts: 354
Loc: Vermont
Found more XG8A Filters at Walmart that rattled Read below

(Me to Fram) Hi went to Wal-Mart today to purchase an XG8A oil filter. Went home to service my vehicle and when I removed the filter i shook it and it rattled and the filter element was moving up and down. So I returned it to get another and has the store manager with me so I could check another one there were three left. Everyone of the 3 rattled. One was so bad the element moved side to side. There was no damage to the filters or the box to indicate they were dropped. Ended up with a motorcraft. I like the Fram ultra i did think they were the best made. Any ideas what the issue could be. I have a ultra on my 2010 mountaineer now I am worried that the filter element could come loose during use. Thank you.


Fram to Me I appreciate you bringing this to our attention. I did speak with our quality/claims department and they have had no other reports of this issue. I would like to get the filters back and sent over to our quality department. Would you be able to tell me what Walmart store they were at?

I apologize for the inconvenience you had Anthony. I would be happy to send you some complimentary XG8A filters, or filters for a different vehicle if you prefer that. If you can provide me with you street address(no PO Box), City, State, Zip, and Phone number I can get some sent our in the next day or so.

Thank you,
Nick

Me To Fram Hi thank you for your response. The Wal-Mart is in derby Vermont.
https://www.walmart.com/store/4156/derby-vt/details Thank you for your
offer. XG2 for my mountaineer just one XG8A plow truck. Thank you again


Fram to Me. Thank you for your help! We have contacted the Walmart store and they will be shipping the filters back to us. I can send you some XG2 and XG8A filters. It will take me a few days to get them together and shipped out. Once they ship I will send you the tracking information.



When Fram gets back to me i will post any info they have. Is it possible only Fram filters are being dropped ?? Broke my own rule to check filters first but was in a hurry to get my Chinese food before all the good stuff was gone. Lesson learned.
_________________________
I can't prevent getting old but I REFUSE to grow up.
2010 Mountaineer 4.0
2002 Jeep Wrangler TJ 4.0

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#4745796 - 05/02/18 05:54 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
Chris142 Offline


Registered: 06/05/03
Posts: 16678
Loc: Deplorable in apple valley, ca
Sweet. Better response than than purolater with the tears.
_________________________
02 Wrangler durablend 10w40
87 F250 traveler 15w40
04 Tahoe super-s 10w30
Z400 castrol T 10w40
KLR250 Maxima 10w40
Can am maveric edge 5w40
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#4745809 - 05/02/18 06:08 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
AirgunSavant Offline


Registered: 07/22/15
Posts: 3772
Loc: MD
Great job and company. Baldwin refused to even respond on issues.

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#4745812 - 05/02/18 06:09 PM Re: Sent Email to Fram about filter rattling [Re: Chris142]
Garak Offline


Registered: 12/05/09
Posts: 24372
Loc: Regina, Saskatchewan, Canada
You mean "What tears?" and deleting Facebook posts aren't good responses? wink
_________________________
Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, NAPA Gold 7356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515

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#4745830 - 05/02/18 06:17 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
dlundblad Offline


Registered: 09/30/13
Posts: 9823
Loc: Indiana
Good for Fram. Hassle free.
_________________________
03 Jeep WJ 4.0 197k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 170k M1 0w40 Mann HU819X
97 Chevy Blazer 4.3 142k Rotella T5 10w30 Fram TG3980


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#4745839 - 05/02/18 06:23 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
goodtimes Offline


Registered: 12/08/10
Posts: 2760
Loc: california
This problem has been talked about before, and Fram reads here. Maybe they skip over what isn't pleasant like others. I hope they can show pictures of where their mistake was and show what is being done to correct their mistake. Then I would say that's sweet, until then it is a major defect on three filters just in one store. That's just how it is. 2cents

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#4745852 - 05/02/18 06:32 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
Linctex Offline


Registered: 12/31/16
Posts: 5950
Loc: Waco, TX
I have two XG8's on the shelf and neither rattle.

Curious to see what they find.
_________________________
"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."

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#4745870 - 05/02/18 06:49 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
Marco620 Offline


Registered: 02/25/14
Posts: 2082
Loc: Deplorable in Kansas, HK fan b...
Fram was awesome to me. I sent them a FU7317 for analysis from pup0w20 and ceratec w 15k and the pics were astonishing. No ceratec hiding in the can.
_________________________
2015 Civic (R18Z1) 157k mi.0w20 Redline/Archoil,HPS SRI,87e0/Moog links Borla Exhaust/Vibrant Resonator/Tein Suspension
Go Nashville Predators!

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#4745874 - 05/02/18 06:49 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
Marco620 Offline


Registered: 02/25/14
Posts: 2082
Loc: Deplorable in Kansas, HK fan b...
Must have rattled from all the horsepower
_________________________
2015 Civic (R18Z1) 157k mi.0w20 Redline/Archoil,HPS SRI,87e0/Moog links Borla Exhaust/Vibrant Resonator/Tein Suspension
Go Nashville Predators!

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#4745882 - 05/02/18 06:57 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
ZeeOSix Offline


Registered: 07/22/10
Posts: 17478
Loc: PNW
Doubt any other filter maker would respond like this to someone reporting a problem. Pretty amazing that Fram even tracked down the reported filters at the specific Walmart store and had them pulled and shipped back to them for analysis.

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#4745944 - 05/02/18 07:45 PM Re: Sent Email to Fram about filter rattling [Re: ZeeOSix]
Jake777 Offline


Registered: 07/20/15
Posts: 264
Loc: FL
Your right. Actually amazing they did something.
_________________________
2018 Honda Odyssey EXL

2015 Honda Accord

2008 Nissan Altima S

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#4745945 - 05/02/18 07:46 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
demarpaint Offline


Registered: 07/03/05
Posts: 29564
Loc: NY
That's a company I want to do business with and will continue to do so. No excuses, no B_S. Great CS in my book.
_________________________
God Bless Our Troops


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#4745981 - 05/02/18 08:11 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4782
Loc: Houston, Texas
I wonder what the associate at Wal-Mart thought when they said check the filters for rattling. Lol
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4746053 - 05/02/18 09:01 PM Re: Sent Email to Fram about filter rattling [Re: littleant]
CT8 Offline


Registered: 10/09/14
Posts: 10730
Loc: Idaho
The leaf spring set up sucks.
_________________________
Artificial intelligence is no match for natural stupidity, we shall prevail

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#4746073 - 05/02/18 09:19 PM Re: Sent Email to Fram about filter rattling [Re: Jake777]
ZeeOSix Offline


Registered: 07/22/10
Posts: 17478
Loc: PNW
Originally Posted By: Jake777
Your right. Actually amazing they did something.


Seems almost everyone who has a filter problem here on this chat board who contacts Fram gets a good response. Rarely if ever do we see that from other filter makers reported in this forum. And as Garak pointed out earlier, some companies even try to hide problems and customer feedback on social media ... that tells me a lot about how that company sees customers.

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