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Sent Email to Fram about filter rattling #4745771
05/02/18 05:37 PM
05/02/18 05:37 PM
Joined: Oct 2017
Posts: 450
Northern Vermont
littleant Offline OP
littleant  Offline OP
Joined: Oct 2017
Posts: 450
Northern Vermont
Found more XG8A Filters at Walmart that rattled Read below

(Me to Fram) Hi went to Wal-Mart today to purchase an XG8A oil filter. Went home to service my vehicle and when I removed the filter i shook it and it rattled and the filter element was moving up and down. So I returned it to get another and has the store manager with me so I could check another one there were three left. Everyone of the 3 rattled. One was so bad the element moved side to side. There was no damage to the filters or the box to indicate they were dropped. Ended up with a motorcraft. I like the Fram ultra i did think they were the best made. Any ideas what the issue could be. I have a ultra on my 2010 mountaineer now I am worried that the filter element could come loose during use. Thank you.


Fram to Me I appreciate you bringing this to our attention. I did speak with our quality/claims department and they have had no other reports of this issue. I would like to get the filters back and sent over to our quality department. Would you be able to tell me what Walmart store they were at?

I apologize for the inconvenience you had Anthony. I would be happy to send you some complimentary XG8A filters, or filters for a different vehicle if you prefer that. If you can provide me with you street address(no PO Box), City, State, Zip, and Phone number I can get some sent our in the next day or so.

Thank you,
Nick

Me To Fram Hi thank you for your response. The Wal-Mart is in derby Vermont.
https://www.walmart.com/store/4156/derby-vt/details Thank you for your
offer. XG2 for my mountaineer just one XG8A plow truck. Thank you again


Fram to Me. Thank you for your help! We have contacted the Walmart store and they will be shipping the filters back to us. I can send you some XG2 and XG8A filters. It will take me a few days to get them together and shipped out. Once they ship I will send you the tracking information.



When Fram gets back to me i will post any info they have. Is it possible only Fram filters are being dropped ?? Broke my own rule to check filters first but was in a hurry to get my Chinese food before all the good stuff was gone. Lesson learned.


I can't prevent getting old but I REFUSE to grow up.
2010 Mountaineer 4.0
2002 Jeep Wrangler TJ 4.0
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745796
05/02/18 05:54 PM
05/02/18 05:54 PM
Joined: Jun 2003
Posts: 17,468
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,468
Deplorable in apple valley, ca
Sweet. Better response than than purolater with the tears.


02 Wrangler durablend 10w40
87 F250 traveler 15w40
04 Tahoe super-s 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745809
05/02/18 06:08 PM
05/02/18 06:08 PM
Joined: Jul 2015
Posts: 3,772
MD
AirgunSavant Offline
AirgunSavant  Offline
Joined: Jul 2015
Posts: 3,772
MD
Great job and company. Baldwin refused to even respond on issues.

Re: Sent Email to Fram about filter rattling [Re: Chris142] #4745812
05/02/18 06:09 PM
05/02/18 06:09 PM
Joined: Dec 2009
Posts: 25,588
Regina, Saskatchewan, Canada
Garak Offline
Garak  Offline
Joined: Dec 2009
Posts: 25,588
Regina, Saskatchewan, Canada
You mean "What tears?" and deleting Facebook posts aren't good responses? wink


Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, NAPA Gold 7356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745830
05/02/18 06:17 PM
05/02/18 06:17 PM
Joined: Sep 2013
Posts: 10,524
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,524
Indiana
Good for Fram. Hassle free.


03 Jeep WJ 4.0 200k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 177k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 149k Rotella T5 10w30 Supertech ST3980

Re: Sent Email to Fram about filter rattling [Re: littleant] #4745839
05/02/18 06:23 PM
05/02/18 06:23 PM
Joined: Dec 2010
Posts: 3,069
Tennessee
goodtimes Offline
goodtimes  Offline
Joined: Dec 2010
Posts: 3,069
Tennessee
This problem has been talked about before, and Fram reads here. Maybe they skip over what isn't pleasant like others. I hope they can show pictures of where their mistake was and show what is being done to correct their mistake. Then I would say that's sweet, until then it is a major defect on three filters just in one store. That's just how it is. 2cents

Re: Sent Email to Fram about filter rattling [Re: littleant] #4745852
05/02/18 06:32 PM
05/02/18 06:32 PM
Joined: Dec 2016
Posts: 6,405
Waco, TX
Linctex Online content
Linctex  Online Content
Joined: Dec 2016
Posts: 6,405
Waco, TX
I have two XG8's on the shelf and neither rattle.

Curious to see what they find.


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745870
05/02/18 06:49 PM
05/02/18 06:49 PM
Joined: Feb 2014
Posts: 2,297
Kansan,1911 45ACP fan
Marco620 Offline
Marco620  Offline
Joined: Feb 2014
Posts: 2,297
Kansan,1911 45ACP fan
Fram was awesome to me. I sent them a FU7317 for analysis from pup0w20 and ceratec w 15k and the pics were astonishing. No ceratec hiding in the can.


15' Civic 186k.0w20 Redline/Archoil9200,Eibach,Tanabe&Tein Suspension/Borla Exhaust/XG7317/Redline Si-1
Right to work state proud. Non union household
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745874
05/02/18 06:49 PM
05/02/18 06:49 PM
Joined: Feb 2014
Posts: 2,297
Kansan,1911 45ACP fan
Marco620 Offline
Marco620  Offline
Joined: Feb 2014
Posts: 2,297
Kansan,1911 45ACP fan
Must have rattled from all the horsepower


15' Civic 186k.0w20 Redline/Archoil9200,Eibach,Tanabe&Tein Suspension/Borla Exhaust/XG7317/Redline Si-1
Right to work state proud. Non union household
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745882
05/02/18 06:57 PM
05/02/18 06:57 PM
Joined: Jul 2010
Posts: 18,930
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 18,930
PNW
Doubt any other filter maker would respond like this to someone reporting a problem. Pretty amazing that Fram even tracked down the reported filters at the specific Walmart store and had them pulled and shipped back to them for analysis.

Re: Sent Email to Fram about filter rattling [Re: ZeeOSix] #4745944
05/02/18 07:45 PM
05/02/18 07:45 PM
Joined: Jul 2015
Posts: 265
FL
Jake777 Offline
Jake777  Offline
Joined: Jul 2015
Posts: 265
FL
Your right. Actually amazing they did something.


2018 Honda Odyssey EXL

2015 Honda Accord

2008 Nissan Altima S
Re: Sent Email to Fram about filter rattling [Re: littleant] #4745945
05/02/18 07:46 PM
05/02/18 07:46 PM
Joined: Jul 2005
Posts: 30,583
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 30,583
NY
That's a company I want to do business with and will continue to do so. No excuses, no B_S. Great CS in my book.


God Bless Our Troops

Re: Sent Email to Fram about filter rattling [Re: littleant] #4745981
05/02/18 08:11 PM
05/02/18 08:11 PM
Joined: Nov 2009
Posts: 4,974
Houston, Texas
motor_oil_madman Offline
motor_oil_madman  Offline
Joined: Nov 2009
Posts: 4,974
Houston, Texas
I wonder what the associate at Wal-Mart thought when they said check the filters for rattling. Lol


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: Sent Email to Fram about filter rattling [Re: littleant] #4746053
05/02/18 09:01 PM
05/02/18 09:01 PM
Joined: Oct 2014
Posts: 12,001
Idaho
CT8 Online content
CT8  Online Content
Joined: Oct 2014
Posts: 12,001
Idaho
The leaf spring set up sucks.


2015 Ford F150 2.7
2018 Ford F350 6.2
Re: Sent Email to Fram about filter rattling [Re: Jake777] #4746073
05/02/18 09:19 PM
05/02/18 09:19 PM
Joined: Jul 2010
Posts: 18,930
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 18,930
PNW
Originally Posted By: Jake777
Your right. Actually amazing they did something.


Seems almost everyone who has a filter problem here on this chat board who contacts Fram gets a good response. Rarely if ever do we see that from other filter makers reported in this forum. And as Garak pointed out earlier, some companies even try to hide problems and customer feedback on social media ... that tells me a lot about how that company sees customers.

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