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#4606213 - 12/17/17 12:46 PM Opinion: Mounting problem for customer tires
lairdwd Offline


Registered: 11/27/09
Posts: 349
Loc: Boston
So I brought my DTD tires to Costco to have them mounted. Next day, one tire was almost flat. Found out I have a bead leak. Costco doesn't clean rims or apply bead sealer is my guess. If it leaks, bring it in, they will clean and apply bead seal ... and do it right as a "flat repair".

Here is the rub, they wanted to charge me $12 for a flat repair, since it was my own tire, not theirs. I disagreed, and said that it was not done right the first time, and should be done free of charge. We disagreed.

Thoughts?

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#4606216 - 12/17/17 12:52 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
HoosierJeeper Offline


Registered: 11/23/16
Posts: 1276
Loc: WI
I agree with you. If there was something wrong with the tire that you brought in I'd say they might have a case, but this seems like purely an install error.
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#4606220 - 12/17/17 12:56 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
Rolla07 Offline


Registered: 11/05/11
Posts: 4734
Loc: MTL, CANADA
Bead leak= installer problem, should be on them. That is not a flat repair.
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#4606225 - 12/17/17 01:01 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
SatinSilver Offline


Registered: 01/24/08
Posts: 10150
Loc: OH
They probably don't want to help you out since you didn't buy the tires there.

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#4606229 - 12/17/17 01:12 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
Eddie Offline


Registered: 12/07/03
Posts: 9559
Loc: Florida, Cape Coral
You bought tires elsewhere on the cheap and got COSTCO to install them on the cheap. Sounds like you got viewed as a cheapo. Did you even give the tire mounter a tip? Ed


Edited by Eddie (12/17/17 01:25 PM)
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#4606244 - 12/17/17 01:29 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
Audios Offline


Registered: 11/19/11
Posts: 884
Loc: Lyndhurst NJ
I never clean wheels when mounting and balancing, if that needs to be done its an extra service. Tires are loss leaders, Imagine only getting paid less than a half hour that takes you more than that. Any bead issue would be on your wheels, that are oxidizing, and should be cleaned, more time spent on the wheel =more money spent.
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#4606251 - 12/17/17 01:35 PM Re: Opinion: Mounting problem for customer tires [Re: Eddie]
krismoriah72 Offline


Registered: 02/16/09
Posts: 1518
Loc: wv
its possible the bead was damaged on the install. or its possible the tire had a defective bead.. neither one will own up to it.

I had a similar issue with a tire mounted at walmart i bought off amazon. There was a piece of wood wedged between the bead and the rim.. they fixed it due to it being the next day and it was obvious..

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#4606258 - 12/17/17 01:37 PM Re: Opinion: Mounting problem for customer tires [Re: krismoriah72]
SatinSilver Offline


Registered: 01/24/08
Posts: 10150
Loc: OH
Looks like the OP had the tires installed over a month ago(post from 11/10/17):

Originally Posted By: lairdwd
Just got back from Costco and had my DTD tires from July installed. I went right at 10 am when they opened. There was already a 2 hour wait. When I picked up the car 2 hours later, there was a 3 hour wait. laugh

But I had no issues having them install my customer provided tires. No back of the queue nonsense. Got slotted right in with the people buying their overpriced stuff. $15 per tire. Didn't want to rock the boat and try to save $4 by disposing of tires myself, but probably could have saved $4 more, since my town accepts tires with the trash.

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#4606275 - 12/17/17 01:51 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
MNgopher Offline


Registered: 09/17/02
Posts: 4042
Loc: Lakeville, MN
Since you supplied the tires, good luck getting anyone to own up the problem.

This is why on the surface what seems like a good deal (not buying their "overpriced stuff" as the the OP put in their post from a month ago) doesn't always work that way.

Not saying never go that route, just saying be prepared to pay when not everything goes right...

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#4606276 - 12/17/17 01:53 PM Re: Opinion: Mounting problem for customer tires [Re: SatinSilver]
krismoriah72 Offline


Registered: 02/16/09
Posts: 1518
Loc: wv
Originally Posted By: SatinSilver
Looks like the OP had the tires installed over a month ago(post from 11/10/17):

Originally Posted By: lairdwd
Just got back from Costco and had my DTD tires from July installed. I went right at 10 am when they opened. There was already a 2 hour wait. When I picked up the car 2 hours later, there was a 3 hour wait. laugh

But I had no issues having them install my customer provided tires. No back of the queue nonsense. Got slotted right in with the people buying their overpriced stuff. $15 per tire. Didn't want to rock the boat and try to save $4 by disposing of tires myself, but probably could have saved $4 more, since my town accepts tires with the trash.


"had my DTD tires from July installed"

hes on his own.

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#4606284 - 12/17/17 02:01 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
dishdude Offline


Registered: 11/14/08
Posts: 8736
Loc: Phoenix
Costco is my go to place for everything...except tires.
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#4606289 - 12/17/17 02:12 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
eljefino Offline


Registered: 06/15/03
Posts: 32632
Loc: ME
Road hazard coverage covers bead leaks and mysterious air losses. The question is how is the road coverage warranty worded, I bet you have to buy the tires there.

Did your old tires leak?

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#4606300 - 12/17/17 02:18 PM Re: Opinion: Mounting problem for customer tires [Re: lairdwd]
Warstud Offline


Registered: 09/02/05
Posts: 5393
Loc: MIchigan
First Off...Wrong Forum

You shoulda just paid the $12 because your just gonna have to pay someone else to do it. But yeah...I wouldn't suggest going there after that. They should guarantee there work like most other places.

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#4606397 - 12/17/17 03:58 PM Re: Opinion: Mounting problem for customer tires [Re: Audios]
14Accent Offline


Registered: 08/03/17
Posts: 390
Loc: MN
Originally Posted By: Audios
I never clean wheels when mounting and balancing, if that needs to be done its an extra service. Tires are loss leaders, Imagine only getting paid less than a half hour that takes you more than that. Any bead issue would be on your wheels, that are oxidizing, and should be cleaned, more time spent on the wheel =more money spent.


How much time does it take to clean a rim? 1-2 minutes per? So 4-8 minutes longer on a 4 tire swap? I guess customer satisfaction matters more to some people.

Yes, tires are a loss leader. Yes, there's still a proper way to do things. Tires are not something to play with.
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#4606434 - 12/17/17 04:56 PM Re: Opinion: Mounting problem for customer tires [Re: dishdude]
Carmudgeon Offline


Registered: 04/26/05
Posts: 534
Loc: Under the hood
Originally Posted By: dishdude
Costco is my go to place for everything...except tires.


Costco should help with the issue, and given their reputation for customer service, it's a bit surprising they wouldn't.

But, being loose tires gives them a plausible excuse to shift the blame. That's part of the risk.

There aren't any DT stores in the OP's area, but it should be noted that DTD tires installed by a DT store are treated as their own sale, so that's clearly the preferable route if possible.

There's nothing special about Costco's tire operation (including the pricing), and I'd avoid them based just solely on the wait times. It is a pretty good place to buy batteries, though.

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