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Opinion: Mounting problem for customer tires #4606213
12/17/17 12:46 PM
12/17/17 12:46 PM
Joined: Nov 2009
Posts: 366
Boston
lairdwd Offline OP
lairdwd  Offline OP
Joined: Nov 2009
Posts: 366
Boston
So I brought my DTD tires to Costco to have them mounted. Next day, one tire was almost flat. Found out I have a bead leak. Costco doesn't clean rims or apply bead sealer is my guess. If it leaks, bring it in, they will clean and apply bead seal ... and do it right as a "flat repair".

Here is the rub, they wanted to charge me $12 for a flat repair, since it was my own tire, not theirs. I disagreed, and said that it was not done right the first time, and should be done free of charge. We disagreed.

Thoughts?

Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606216
12/17/17 12:52 PM
12/17/17 12:52 PM
Joined: Nov 2016
Posts: 1,283
WI
HoosierJeeper Offline
HoosierJeeper  Offline
Joined: Nov 2016
Posts: 1,283
WI
I agree with you. If there was something wrong with the tire that you brought in I'd say they might have a case, but this seems like purely an install error.


15 Jeep KL Limited V6: Formula Shell 5W20
07 LR3 SE V8: Maxlife 5W30
05 Jeep KJ Limited: PHM 5W30
96 Jeep XJ Country: STP HM 5W30 (winter)
Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606220
12/17/17 12:56 PM
12/17/17 12:56 PM
Joined: Nov 2011
Posts: 4,970
MTL, CANADA
Rolla07 Offline
Rolla07  Offline
Joined: Nov 2011
Posts: 4,970
MTL, CANADA
Bead leak= installer problem, should be on them. That is not a flat repair.


2007 Corolla Red Pearl 155k miles
PP 0w20 & ST 4967

Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606225
12/17/17 01:01 PM
12/17/17 01:01 PM
Joined: Jan 2008
Posts: 10,972
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,972
OH
They probably don't want to help you out since you didn't buy the tires there.

Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606229
12/17/17 01:12 PM
12/17/17 01:12 PM
Joined: Dec 2003
Posts: 9,929
Florida, Cape Coral
Eddie Offline
Eddie  Offline
Joined: Dec 2003
Posts: 9,929
Florida, Cape Coral
You bought tires elsewhere on the cheap and got COSTCO to install them on the cheap. Sounds like you got viewed as a cheapo. Did you even give the tire mounter a tip? Ed

Last edited by Eddie; 12/17/17 01:25 PM.

CX5 Touring 2.5L :-)
Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606244
12/17/17 01:29 PM
12/17/17 01:29 PM
Joined: Nov 2011
Posts: 1,248
Lyndhurst NJ
Audios Offline
Audios  Offline
Joined: Nov 2011
Posts: 1,248
Lyndhurst NJ
I never clean wheels when mounting and balancing, if that needs to be done its an extra service. Tires are loss leaders, Imagine only getting paid less than a half hour that takes you more than that. Any bead issue would be on your wheels, that are oxidizing, and should be cleaned, more time spent on the wheel =more money spent.


2002 VW Golf TDI-Mobil 1 5/40 TDT
2007 Mercedes GL320 CDI Fuchs 5/40 GT Pro XTL
2005 BMW M3 BMW Twin Power 10/60
2003 BMW M5-Fuchs 5/40
1998 BMW M3/4/5 Fuchs 5/40
Re: Opinion: Mounting problem for customer tires [Re: Eddie] #4606251
12/17/17 01:35 PM
12/17/17 01:35 PM
Joined: Feb 2009
Posts: 1,585
wv
krismoriah72 Offline
krismoriah72  Offline
Joined: Feb 2009
Posts: 1,585
wv
its possible the bead was damaged on the install. or its possible the tire had a defective bead.. neither one will own up to it.

I had a similar issue with a tire mounted at walmart i bought off amazon. There was a piece of wood wedged between the bead and the rim.. they fixed it due to it being the next day and it was obvious..

Re: Opinion: Mounting problem for customer tires [Re: krismoriah72] #4606258
12/17/17 01:37 PM
12/17/17 01:37 PM
Joined: Jan 2008
Posts: 10,972
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,972
OH
Looks like the OP had the tires installed over a month ago(post from 11/10/17):

Originally Posted By: lairdwd
Just got back from Costco and had my DTD tires from July installed. I went right at 10 am when they opened. There was already a 2 hour wait. When I picked up the car 2 hours later, there was a 3 hour wait. laugh

But I had no issues having them install my customer provided tires. No back of the queue nonsense. Got slotted right in with the people buying their overpriced stuff. $15 per tire. Didn't want to rock the boat and try to save $4 by disposing of tires myself, but probably could have saved $4 more, since my town accepts tires with the trash.

Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606275
12/17/17 01:51 PM
12/17/17 01:51 PM
Joined: Sep 2002
Posts: 4,179
Lakeville, MN
MNgopher Offline
MNgopher  Offline
Joined: Sep 2002
Posts: 4,179
Lakeville, MN
Since you supplied the tires, good luck getting anyone to own up the problem.

This is why on the surface what seems like a good deal (not buying their "overpriced stuff" as the the OP put in their post from a month ago) doesn't always work that way.

Not saying never go that route, just saying be prepared to pay when not everything goes right...

Re: Opinion: Mounting problem for customer tires [Re: SatinSilver] #4606276
12/17/17 01:53 PM
12/17/17 01:53 PM
Joined: Feb 2009
Posts: 1,585
wv
krismoriah72 Offline
krismoriah72  Offline
Joined: Feb 2009
Posts: 1,585
wv
Originally Posted By: SatinSilver
Looks like the OP had the tires installed over a month ago(post from 11/10/17):

Originally Posted By: lairdwd
Just got back from Costco and had my DTD tires from July installed. I went right at 10 am when they opened. There was already a 2 hour wait. When I picked up the car 2 hours later, there was a 3 hour wait. laugh

But I had no issues having them install my customer provided tires. No back of the queue nonsense. Got slotted right in with the people buying their overpriced stuff. $15 per tire. Didn't want to rock the boat and try to save $4 by disposing of tires myself, but probably could have saved $4 more, since my town accepts tires with the trash.


"had my DTD tires from July installed"

hes on his own.

Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606284
12/17/17 02:01 PM
12/17/17 02:01 PM
Joined: Nov 2008
Posts: 9,293
Phoenix
dishdude Online content
dishdude  Online Content
Joined: Nov 2008
Posts: 9,293
Phoenix
Costco is my go to place for everything...except tires.


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606289
12/17/17 02:12 PM
12/17/17 02:12 PM
Joined: Jun 2003
Posts: 33,575
ME
eljefino Offline
eljefino  Offline
Joined: Jun 2003
Posts: 33,575
ME
Road hazard coverage covers bead leaks and mysterious air losses. The question is how is the road coverage warranty worded, I bet you have to buy the tires there.

Did your old tires leak?

Re: Opinion: Mounting problem for customer tires [Re: lairdwd] #4606300
12/17/17 02:18 PM
12/17/17 02:18 PM
Joined: Sep 2005
Posts: 5,913
MIchigan
Warstud Offline
Warstud  Offline
Joined: Sep 2005
Posts: 5,913
MIchigan
First Off...Wrong Forum

You shoulda just paid the $12 because your just gonna have to pay someone else to do it. But yeah...I wouldn't suggest going there after that. They should guarantee there work like most other places.

Re: Opinion: Mounting problem for customer tires [Re: Audios] #4606397
12/17/17 03:58 PM
12/17/17 03:58 PM
Joined: Aug 2017
Posts: 664
MN
14Accent Offline
14Accent  Offline
Joined: Aug 2017
Posts: 664
MN
Originally Posted By: Audios
I never clean wheels when mounting and balancing, if that needs to be done its an extra service. Tires are loss leaders, Imagine only getting paid less than a half hour that takes you more than that. Any bead issue would be on your wheels, that are oxidizing, and should be cleaned, more time spent on the wheel =more money spent.


How much time does it take to clean a rim? 1-2 minutes per? So 4-8 minutes longer on a 4 tire swap? I guess customer satisfaction matters more to some people.

Yes, tires are a loss leader. Yes, there's still a proper way to do things. Tires are not something to play with.


2013 Chevrolet Volt - Saves enough in fuel to pay for itself!

2003 Cadillac Seville STS - The winter "beater", it uses the Volt's fuel
Re: Opinion: Mounting problem for customer tires [Re: dishdude] #4606434
12/17/17 04:56 PM
12/17/17 04:56 PM
Joined: Apr 2005
Posts: 588
Under the hood
Carmudgeon Offline
Carmudgeon  Offline
Joined: Apr 2005
Posts: 588
Under the hood
Originally Posted By: dishdude
Costco is my go to place for everything...except tires.


Costco should help with the issue, and given their reputation for customer service, it's a bit surprising they wouldn't.

But, being loose tires gives them a plausible excuse to shift the blame. That's part of the risk.

There aren't any DT stores in the OP's area, but it should be noted that DTD tires installed by a DT store are treated as their own sale, so that's clearly the preferable route if possible.

There's nothing special about Costco's tire operation (including the pricing), and I'd avoid them based just solely on the wait times. It is a pretty good place to buy batteries, though.

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