Originally Posted By: moribundman
Originally Posted By: Newtonville
It was their (dealers) fault in any case, probably for reasons they aren't going to tell.
Exactly.
At most US dealerships the test drive after service, if they go on one at all, is a drive from the service area to customer parking, or a drive around the block. At my dealer in Germany, the test drive is a 15 minute drive, followed by a thorough visual inspection, with the car going back up on the lift. A master tech performs the test drive and final inspection, and he has to sign off before handing the car back to the customer.
Don't even get me started on VWoA and US VW dealerships. Telling the truth about VWoA distributor and dealer incompentence resulted in me being banned from
http://www.vwvortex.com I was known as Golf Strom and about several hundred other screen names as well due to repeated banning for nothing other than telling the truth about many things.
VW products in general are very very good, and if maintained in a reasonable manner are about as reliable as the typical Honda or Toyota. The real problem lies with VWoA the distributor and its dealer network. For decades they have destroyed the VW name and heritage with terrible choice or lack of choice of models, equipment, and a total lack of regard for the customers.
The US dealer network may be the worst VW network in the developed world. Tech incompetence followed by tech incompetence, followed by surly and or rude service writers and managers, and outrageous prices for non warranty service.
If VW AG was smart they would disband the current organization and start rebuiilding it from the grould up with all new people. Heck there are many folks on VWVortex that would be way more effective in running a VW organization compared to the idiots that have run it for the past 30 years.
VWoA is a shambles.
The truth hurts.