I think they look cool, being so low and wide.
The entire complaining voices are loudest is true, from what I can tell it is best to be firm with the dealership and call corporate, etc. Not everyone is going to do that, and most people are probably going to just take what the service dept says is wrong with the car as fact and not get a second opinion until it is possibly too late. If you read the reviews,in one of them they claim they got a Jetta as a rental. I don't think they had to settle for that, would you if you had created systems around the utility of your Atlas? Only a fool would settle for that after dropping the money for an Atlas at that dealership.
I think 90% depends on the dealership and how good their mechanics are. Even old cars are difficult to fix and there is plenty of reference material on the internet. It would be difficult to troubleshoot something that has not exposed it's flaws over time.
EDIT: I love VW, but I understand why people think they are unreliable.