On recommendation from someone on a thread here, and a friend at work, I decided to sign up for the free 7-day HBO trial to watch the new Chernobyl miniseries.
Now I'm a little frustrated because it's not working on my TV.
I have a Panasonic TC-P50ST50 smart TV that I bought in 2012. It came loaded with several apps including YouTube, Netflix, and the Amazon Prime TV app.
I am able to access the screen for "Chernobyl", but, when I attempt to watch an episode, an error message is displayed (see attached photo).
To me, the problem seems to be the interface between Amazon Prime and HBO. I say that because some of the videos have the "Prime" logo, and some do not (see attached photo). I am able to play the videos with the "Prime" logo, but I can't play the videos that don't have the "Prime" logo (for example, I'd like to watch the "House of Saddam" miniseries, but, as shown in attached photo, it does not have the "Prime" logo, so it won't work).
Has anyone had this, or a similar problem?
I've spent an hour and a half on the phone with 2 different Amazon customer service reps, with no luck.
Now I'm a little frustrated because it's not working on my TV.
I have a Panasonic TC-P50ST50 smart TV that I bought in 2012. It came loaded with several apps including YouTube, Netflix, and the Amazon Prime TV app.
I am able to access the screen for "Chernobyl", but, when I attempt to watch an episode, an error message is displayed (see attached photo).
To me, the problem seems to be the interface between Amazon Prime and HBO. I say that because some of the videos have the "Prime" logo, and some do not (see attached photo). I am able to play the videos with the "Prime" logo, but I can't play the videos that don't have the "Prime" logo (for example, I'd like to watch the "House of Saddam" miniseries, but, as shown in attached photo, it does not have the "Prime" logo, so it won't work).
Has anyone had this, or a similar problem?
I've spent an hour and a half on the phone with 2 different Amazon customer service reps, with no luck.