I'm not necessarily bent or angry over this issue; it's more of a curiosity/slightly annoyed thing.
This is what happened:
1) State: FL, so only the laws in FL apply
2) Dropped car off during business hours for certain issues
3) Shop finds bad wheel bearings, among other issues
4) Shop calls me about the bearings, I just tell them sure, use dealer/OEM parts and just R&R the wheel bearings. No prices are discussed over the phone. The shop tells me they will touch base with me later in the day on the repairs.
5) I call the shop after a day or so to check on the status, as the shop has not contacted me at all, not via email, text, phone call, voicemail, or pigeon.
6) I am told that the shop has completed the wheel bearing R&R and they are just going to go on a test drive tomorrow morning as a final inspection.
7) I am slightly surprised, as I did not receive a written or verbal estimate. As a matter of fact, I have no idea what I even owe the shop for the R&R. I ask the shop to let me know how much I'll owe them tomorrow, and hang up the phone.
8) I am sent an estimate via text message that has been "approved" and I, for the first time, see how much the R&R costs.
I'm curious--is it possible to verbally waive your right to an estimate for repair work in FL?
What would you do in my situation?
I suppose I could beat the shop over the head with this issue--the not providing a (written or verbal) estimate before repair work. From my reading and my understanding of Florida law, you have to sign away your right to a written estimate. I didn't sign a single thing.
I did provide verbal "consent" to the R&R but I was also waiting for a written estimate, but never received the written estimate and they completed the work anyway.
I do intend on paying for the work, and I don't intend on raising any issues with the shop as long as the bearings were actually replaced. Which I expect they were. They might have been sloppy in not providing an estimate before work, but I doubt they would claim that things were replaced when they weren't.
I am also strongly considering going to another shop from now on...this just seems sloppy to me.
This is what happened:
1) State: FL, so only the laws in FL apply
2) Dropped car off during business hours for certain issues
3) Shop finds bad wheel bearings, among other issues
4) Shop calls me about the bearings, I just tell them sure, use dealer/OEM parts and just R&R the wheel bearings. No prices are discussed over the phone. The shop tells me they will touch base with me later in the day on the repairs.
5) I call the shop after a day or so to check on the status, as the shop has not contacted me at all, not via email, text, phone call, voicemail, or pigeon.
6) I am told that the shop has completed the wheel bearing R&R and they are just going to go on a test drive tomorrow morning as a final inspection.
7) I am slightly surprised, as I did not receive a written or verbal estimate. As a matter of fact, I have no idea what I even owe the shop for the R&R. I ask the shop to let me know how much I'll owe them tomorrow, and hang up the phone.
8) I am sent an estimate via text message that has been "approved" and I, for the first time, see how much the R&R costs.
I'm curious--is it possible to verbally waive your right to an estimate for repair work in FL?
What would you do in my situation?
I suppose I could beat the shop over the head with this issue--the not providing a (written or verbal) estimate before repair work. From my reading and my understanding of Florida law, you have to sign away your right to a written estimate. I didn't sign a single thing.
I did provide verbal "consent" to the R&R but I was also waiting for a written estimate, but never received the written estimate and they completed the work anyway.
I do intend on paying for the work, and I don't intend on raising any issues with the shop as long as the bearings were actually replaced. Which I expect they were. They might have been sloppy in not providing an estimate before work, but I doubt they would claim that things were replaced when they weren't.
I am also strongly considering going to another shop from now on...this just seems sloppy to me.