Lately I've been buying Gearwrench ratchet's as I've needed replacements and have been liking them. The other day I was using the 1/4 swivel head (as a hammer) and broke the selector dial off of the back of it. Uploaded a picture of the damage and submitted a warranty claim on their website in just a min or two (no receipt) and in 3-4 days I had a new one in the mail. Really good customer service and a no questions asked lifetime warranty. Just wanted to share.