Originally Posted By: Hootbro
Originally Posted By: Onug
Ouch, and on the factory fill with break-in metals. Guess having a tearolator is another reason to get rid of the factory fill early.
Thanks for the C&P
I actually took and sent in a oil sample to Blackstone before I cut this filter open. I will post the results once know.
On another note, called my service adviser buddy at the dealership today and explained the situation. He offered to give me another MOPAR filter for my trouble as a goodwill thing but I declined that. As to having them look at the filter, he basically said since it was a home done oil change, there is nothing they could do as the chain of custody of the part was compromised and some other nonsense. About what I figured.
Those kind of replies from a dealer are terrible. They don't cut open used filters. Corporate FC could be informed with the pictures. They could cancel M&H's contract as fast as Walmart does theirs.
Originally Posted By: jongies3
Originally Posted By: goodtimes
All manufacturers can have assembly mistakes once in awhile. Move along, nothing more to see here. Or something to that effect. FC should see this and cancel the contract with M&H. It isn't enough to be friends from Europe.
Can't cancel squat, M&H owns Purolator now. These mistakes aren't excusable, either, it's been going on since around 2014 and still happens regularly. Many members have emailed the customer support contacts on both websites with no response from Puro or M&H representatives and that basically says they don't give one iota about product quality or customer concerns about product.
I was being sarcastic because when a Fram has a half of an element not there, or an adbv folded over in half on the baseplate, or missing pleat bottom, or media unglued from the end cap, it is said one off defect here, nothing more to talk about. Yes, they can cancel whatever vendor they want when they want.