Originally Posted By: another Todd
Just got a new dell computer a few days ago, today it locked up with a warning that my information has been compromised with a phone number to call, and an endless voice loop. I checked the number and it is apparently a scam, so I opened task manager and shut down Microsoft edge. I downloaded Malwarebytes free version and it didn't detect anything, nor did the McAfee LiveSafe program that came with the new computer. Is it worth $70 per year to buy the premium version of Malwarebytes and put it on both computers and both cell phones?
Answer = No
and agree with another in here. Since the computer is so new, simply wipe the hard drive and reinstall windows 10, VERY simple procedure and your computer will be new again.
Most every malware problem is caused by the user of the computer. Its real simple, dont open or download any files in any emails from anyone, unless you know for fact it is real.
Never open an attachment sent to you in an email from ANY company or bank.
Most important, if you ever go to a website and get ANY warning, IGNORE IT, no matter what it says, Simply SHUT DOWN the computer by holding in the power button for 10 seconds.
NEVER ever click or follow ANY directions from any pop up on your computer saying you have been hacked and need to do this or that and then follow the directions to not shut down the computer! SHUT IT OFF.
I can understand why, but to this day, it amazes me how people follow "directions" from an unknown source leading them right to a trap. SHUT IT OFF if it happens. Once you click, you are screwed.