This is pulled from one of the Jeep forums. I just thought it wise for all Jeep owners to see this:
"Blown Engine, But No Mopar Oil Filter = No Warranty Coverage.
So long story short, my 2015 JKU with 15k on it needs a new motor at a cost to me of over $6,000 and Jeep is refusing to pay for it.
There is a spring/mechanism under the oil filter cap. That mechanism broke on my Jeep, causing a loss of oil pressure, increased friction, resulting in the need for a new engine.
My Jeep was towed in to my local Jeep dealer and has been there (so far) for nearly a month. Just yesterday they finally called me with an "update" saying that they're not covering it and I should see if my insurance company will. I called many many times and every time either got told "we don't know" or "we're waiting to hear from Chrysler" or just put on an indefinite hold only to be hung up on. So again, long story short, they said that they're not covering it because I don't have a Mopar oil filter in the Jeep despite the fact that that's not even the part that caused the failure. I am beyond livid and it's ridiculous that they're trying to pin this on me. Even in the owners manual it only says that the Mopar brand filter is "recommended" but nothing about the Mopar branded one being required.
Just figured I'd put this [censored] of a story out there for those of you who care and/or are trying to decide if you should use a Mopar filter or not.
I'm currently in talks with the Chrysler Customer Assistance Group and have an open case. So we'll see what happens. In the last year and a half my immediate family alone has bought over $160,000 worth of new FCA vehicles, plus the literally dozens of ones we and I have owned in the past. The fact that the dealer would give me such poor treatment and FCA doesn't seem to care about a customer's family who is about as loyal as it gets, and that they're looking for any way out of paying for what should be a no-brainer of a warranty repair is a disgrace.
I don't know if they'll do the right thing and honor their warranty, but this may very well be my last FCA product. It's a shame to find out this way that they don't care about their customers."
Due to this I'll definitely be running Mopar filters only, just in case.
Off the top of my head I am uncertain of the oil type and oil change intervals on my 2015. I believe it's 5w20? And I've seen 8,000 to 10,000 miles thrown around if using synthetic. Can anyone confirm?
Thanks,
"Blown Engine, But No Mopar Oil Filter = No Warranty Coverage.
So long story short, my 2015 JKU with 15k on it needs a new motor at a cost to me of over $6,000 and Jeep is refusing to pay for it.
There is a spring/mechanism under the oil filter cap. That mechanism broke on my Jeep, causing a loss of oil pressure, increased friction, resulting in the need for a new engine.
My Jeep was towed in to my local Jeep dealer and has been there (so far) for nearly a month. Just yesterday they finally called me with an "update" saying that they're not covering it and I should see if my insurance company will. I called many many times and every time either got told "we don't know" or "we're waiting to hear from Chrysler" or just put on an indefinite hold only to be hung up on. So again, long story short, they said that they're not covering it because I don't have a Mopar oil filter in the Jeep despite the fact that that's not even the part that caused the failure. I am beyond livid and it's ridiculous that they're trying to pin this on me. Even in the owners manual it only says that the Mopar brand filter is "recommended" but nothing about the Mopar branded one being required.
Just figured I'd put this [censored] of a story out there for those of you who care and/or are trying to decide if you should use a Mopar filter or not.
I'm currently in talks with the Chrysler Customer Assistance Group and have an open case. So we'll see what happens. In the last year and a half my immediate family alone has bought over $160,000 worth of new FCA vehicles, plus the literally dozens of ones we and I have owned in the past. The fact that the dealer would give me such poor treatment and FCA doesn't seem to care about a customer's family who is about as loyal as it gets, and that they're looking for any way out of paying for what should be a no-brainer of a warranty repair is a disgrace.
I don't know if they'll do the right thing and honor their warranty, but this may very well be my last FCA product. It's a shame to find out this way that they don't care about their customers."
Due to this I'll definitely be running Mopar filters only, just in case.
Off the top of my head I am uncertain of the oil type and oil change intervals on my 2015. I believe it's 5w20? And I've seen 8,000 to 10,000 miles thrown around if using synthetic. Can anyone confirm?
Thanks,
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