I needed a 6 pack of these Lithium CR123a batteries and wanted to buy the Duracell brand not some cheap generics. Amazon had them for $15 on sale. Homedepot has the same product listed for $25. Per HD in-store price match policy:
How the Low Price Guarantee works for in-store pre-purchases: If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor).
I go to the store and the employees start telling me they will only price match local hardware stores. I pull up the price match policy from their website, and they say they will bring a manager. "Manager" comes and says the same thing, I show her the policy and she says she will bring the real manager. I'm standing around for about 5 minutes until the original sales associate comes and struggling to do math on the price difference asks me if $10 off will be ok. I said fine. The rep was nice about it but told him if I knew I was going to have to beg for a price match per their own policy, I would've just ordered online.
So I decided to call up their corporate hotline. I wasn't sure if it was just this store that was profiling me or giving me a hard time. Normally, HomeDepot is very generous about price matching or even giving you a discount if something doesn't work out as expected.
Their corporate hotline basically contradicts their website, and says the same thing: they will only price match local hardware stores for in-store purchases. HOWEVER, I could order online for in-store pickup from homedepot.com and get the amazon price match.
If we had Menards around here, I think they would change their tune. Just an FYI.
How the Low Price Guarantee works for in-store pre-purchases: If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor).
The Home Depot Guaranteed Low Price
The Home Depot guaranteed low price and price match ensures you save money on great appliances, power tools, décor items, patio sets and more
www.homedepot.com
I go to the store and the employees start telling me they will only price match local hardware stores. I pull up the price match policy from their website, and they say they will bring a manager. "Manager" comes and says the same thing, I show her the policy and she says she will bring the real manager. I'm standing around for about 5 minutes until the original sales associate comes and struggling to do math on the price difference asks me if $10 off will be ok. I said fine. The rep was nice about it but told him if I knew I was going to have to beg for a price match per their own policy, I would've just ordered online.
So I decided to call up their corporate hotline. I wasn't sure if it was just this store that was profiling me or giving me a hard time. Normally, HomeDepot is very generous about price matching or even giving you a discount if something doesn't work out as expected.
Their corporate hotline basically contradicts their website, and says the same thing: they will only price match local hardware stores for in-store purchases. HOWEVER, I could order online for in-store pickup from homedepot.com and get the amazon price match.
If we had Menards around here, I think they would change their tune. Just an FYI.
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