The Ford thread got me to thinking about corporate cultures and basic human values. A couple of years ago my 87 year old father was in the market to buy a vehicle to haul his recumbent bicycle to the river path where he liked to ride it. His GM pickup worked but he was looking for something new and also looking for the rebate from the feds for hybrid/plug in vehicles. He settled on a new Pacifica hybrid. Fold the seats into the floor and a low deck to load his bicycle. He paid cash for the vehicle after very little muss or fuss at the dealership. When he got it home my younger brother questioned his wisdom of buying an FCA product and something that wasn't AWD. My dad in his old age is somewhat suggestible so he called the dealership and they agreed to take the vehicle back and returned my dads check. My brother suggested a RAV4 hybrid and my dad went off to the Toyota dealer. He arrived when the dealership opened in the morning like old folks who get up at 5am are prone to do. They kept him at the dealership until 7pm "negotiating". He wrote the check and came home with his new vehicle. He was pretty happy about it for about a day until he went to load his bike into it. There wasn't any way to haul the bike in the vehicle without its partial disassembly. The main reason for his purchase was to make his life easier, not harder. He called the Toyota dealership and asked about returning the vehicle. They told him to pound sand. There are a coupe of lessons in my story. First off, my father should bring along someone else when he goes to make these larger purchases. Secondly, my brother is a moron. He didn't need AWD. His GM pickup is 4WD and available if he ever needed to get around in deep snow which is rare where he lives. The final lesson is that the old man needed to get a little bit more internet smart. The online dealership reviews repeatedly had condemnation for this particular Toyota dealership in all aspects of its operation. There is enough blame to go around in this tale. He still has the RAV4 and likes it. My other brother installed a hitch and platform to accommodate the bicycle so as to ease his burden of hauling the bike. I suppose everyone has personal vendettas against all types of various venues. I hate Ford with a passion which is funny because prior to 1990 I was a true blue Ford fan. Just goes to show that a little bit of good will can go a long way. The old man is now talking about a new truck to replace his '05 GMC. I suggested a Toyota and the fight was on.