Before I'd stuff one of my cats in an overhead bin as demanded by some AA hire who ought to be cleaning floors (and that under close supervision) instead of giving me orders, I'd leave the plane. After asking to see the pilot, and if that didn't work, getting the stewardess's name and employee number, and that of her supervisor. "My lawyer will be in touch. Not only with United, but with you personally, because I'm suing you personally. Have a lousy flight."
You have to wonder if maybe Mom, the pet's owner, didn't speak English well, or at all. In the ABC News segment I saw, the daughter, about age 12, did all the talking. Which doesn't excuse the airline -- or their hireling, who probably didn't understand what Mom was saying, and ignored the daughter's protests -- but it might explain part of how it happened.
You have to wonder if maybe Mom, the pet's owner, didn't speak English well, or at all. In the ABC News segment I saw, the daughter, about age 12, did all the talking. Which doesn't excuse the airline -- or their hireling, who probably didn't understand what Mom was saying, and ignored the daughter's protests -- but it might explain part of how it happened.