wtd
Thread starter
I did not get a ticket number. At the time I spoke to her, our local dealer had not given us a price quote yet since he had to get with the parts department for prices. She said she was going to talk to the dealer to discuss the situation. When the service rep called back with the prices, He said that as far as he knew, she had not called yet. This is a small dealership that only has two service reps and the one I talked to has been there for quite a few years so if she had called, he would know.Don't be surprised if it takes a few days or so, did you set up a ticket number for a reference? Always get a ticket or job number so you can track what is going on and the rep you speak to can quickly pull up your case.
Remember that it is ultimately the manufacturer , NOT the dealer that will decide whether or not a goodwill repair will be offered.
Make sure you do NOT give up easily, persist because frankly in your case you are clearly deserving of a mfr repair due to the circumstances.
Let them know that it appears there is a manufacturing defect in the compressor and that it doesn't appear to be limited to just your vehicle but possibly many other similar compressors found on your vehicle.
I guess we will wait and see what happens. This is our vacation vehicle so if they don't decide something soon, the truck will get fixed regardless because we have another vacation coming up soon and we are not going to go without AC.