I emailed Mobil last month with a question about topping up a Mobil 1 oil change with Mobil conventional. They took awhile to respond. In the meantime, I went back to their website to see if I'd perhaps missed an answer in their FAQs. Sure enough, their site says it's okay, but does remind users that adding conventional to synthetic will diminish the effects of the synthetic.
From the Mobil site:
"Is it okay to mix conventional motor oil with Mobil 1™ motor oil?
Yes. Mobil 1 is fully compatible with conventional motor oils, semi-synthetic motor oils and other synthetic motor oils, should it be necessary to mix them. But the superior performance of Mobil 1 will be reduced by diluting it."
So, I was surprised when this email showed up a few days later from a Mobil email guy named Jim:
"Scott,
We can not advise mixing conventional oils with synthetics.
Thank you for choosing Mobil,
Jim.
Mobil Help Desk Team"
Naturally, I was very curious as to why Mobil would provide different answers to the same question. I followed up with Jim several days ago but haven't heard back yet. I'll share his response if I hear something. Needless to say, I'm confused.
From the Mobil site:
"Is it okay to mix conventional motor oil with Mobil 1™ motor oil?
Yes. Mobil 1 is fully compatible with conventional motor oils, semi-synthetic motor oils and other synthetic motor oils, should it be necessary to mix them. But the superior performance of Mobil 1 will be reduced by diluting it."
So, I was surprised when this email showed up a few days later from a Mobil email guy named Jim:
"Scott,
We can not advise mixing conventional oils with synthetics.
Thank you for choosing Mobil,
Jim.
Mobil Help Desk Team"
Naturally, I was very curious as to why Mobil would provide different answers to the same question. I followed up with Jim several days ago but haven't heard back yet. I'll share his response if I hear something. Needless to say, I'm confused.