Purolator corrects gold filter problem (glitter)

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Spawne32

Spawne32

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So as you may know Purolator changed their pureone filters from the traditional blue can to the new gold style with the grippy texture. Myself and a few others here have purchased them where they have sparkles all over the filter, fortunately it seems purolator was quick to solve this problem, here is the official response from the company. (i did indeed think this was seperate thread worthy)

Hi Rob,

In regards to your prior email concern, I received a response from our Oil Engineer. I would like to inform you that we have removed the sparkly grit in our PureOne paint as a response to customer concerns on this by way of removing the grit out in Gold paint. There would be some painted filters in inventory but future PureOnes will not have this. Again, I do apologize for any inconvenience this may have caused.

If you have any further questions or concerns, please feel free to contact us at any time via email or the number that I have listed below in which is our filter hotline.

Katrina S. Hull
Robert Bosch, LLC
Technical Specialist
+1 (800) 526-4250
Fax-615-377-1520
http://www.pureoil.com


and my faith is restored :)
 
Originally Posted By: Drew99GT
So that means the grippy texture is gone?


no the grippy texture is there, but they have removed the sparkles from the coating which gets added to the filter, so you have just the grip, not the sparkles
 
Originally Posted By: Spawne32
So as you may know Purolator changed their pureone filters from the traditional blue can to the new gold style with the grippy texture. Myself and a few others here have purchased them where they have sparkles all over the filter, fortunately it seems purolator was quick to solve this problem, here is the official response from the company. (i did indeed think this was seperate thread worthy)

Hi Rob,

In regards to your prior email concern, I received a response from our Oil Engineer. I would like to inform you that we have removed the sparkly grit in our PureOne paint as a response to customer concerns on this by way of removing the grit out in Gold paint. There would be some painted filters in inventory but future PureOnes will not have this. Again, I do apologize for any inconvenience this may have caused.

If you have any further questions or concerns, please feel free to contact us at any time via email or the number that I have listed below in which is our filter hotline.

Katrina S. Hull
Robert Bosch, LLC
Technical Specialist
+1 (800) 526-4250
Fax-615-377-1520
http://www.pureoil.com


and my faith is restored :)


Thanks for the heads up on this Spawne32. I think that this company listened to their consumers says a lot.
 
Originally Posted By: Johnny
So if I had some of these would THEY exchange them for me?


thats somthing you would have to inquire about

Originally Posted By: moribundman
You like your filters without the bling, eh?


i like my filters without sparkles inside the element
wink.gif
 
That shows the power a place like this can have. Hats off to Purolator for being a company that makes decisions based on it's customer's preference. Also good to see that the decision appears to have been made by the engineering rather than marketing department. I think my future purchases will be PureOne.

I didn't understand whether she meant they would still be painted gold without grit or they would be abandoning the gold, gritty paint. I always thought the blue was prettier. Whatever, it's a business decision that deserves my business.
 
Originally Posted By: greenaccord02
That shows the power a place like this can have. Hats off to Purolator for being a company that makes decisions based on it's customer's preference. Also good to see that the decision appears to have been made by the engineering rather than marketing department. I think my future purchases will be PureOne.

I didn't understand whether she meant they would still be painted gold without grit or they would be abandoning the gold, gritty paint. I always thought the blue was prettier. Whatever, it's a business decision that deserves my business.


I really like the nice blue color on them too. When I didn't know any better, I hate to admit I was buying them for their appearance first. Sounds crazy, but that's what I was doing.
 
The still have the sparkly metal shavings on the outlet threads, though. So do Mobil 1 filters, and Supertech. Fram is the only one I've seen lately that has clean threads.
 
Originally Posted By: oilyriser
The still have the sparkly metal shavings on the outlet threads, though. So do Mobil 1 filters, and Supertech. Fram is the only one I've seen lately that has clean threads.


My routine since the gold glitter came out has been to vacuum out every filter with a 6 horse shop-vac after blowing out each one with compressed air. Figure that ought to do it.
 
if you guys have ever seen the floor paint for garages where you get the two mixtures and the package of like flakes stuff that you mix in the paint, this is what we are reffering to here, the grip coating is actually somthing they dip the filters in and then it drys during the manufacturing process, what they are going to be doing from what i understood was, removing the sparkles from the mix so that it is just the rubber coating.
 
"...by way of removing the grit out in Gold paint."

But what can it mean!
21.gif

Doing forensics on typos is terrible...
She probably meant "removing the grit from our gold paint" but got confused or distracted while trying to finish the sentance.

My wife read the response and thinks it's a case of dyslexia further complicated by typo. (i.e. "in our gold paint")

But what I hope she meant to say was "WERE GONNA PAINT 'EM BLUE AGAIN BECAUSE IT LOOKS PRETTY" and just completely misspelled every word.

If only she'd proofread...
 
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Slightly off topic, but I see more and more that people whose JOB it is to communicate with the public can't form a coherent sentence. We're slowly becoming a nation of illiterates.

/rant

I never liked the "Grey Poupon" colour of the new PureONEs anyway.
 
Quote:
but I see more and more that people whose JOB it is to communicate with the public can't form a coherent sentence. We're slowly becoming a nation of illiterates.

frown.gif
Too true!!
frown.gif
 
Originally Posted By: RF Overlord
Slightly off topic, but I see more and more that people whose JOB it is to communicate with the public can't form a coherent sentence. We're slowly becoming a nation of illiterates.

/rant

I never liked the "Grey Poupon" colour of the new PureONEs anyway.


It's a byproduct of having to do too many typed messages. At times the brain automatically bypasses a few words where thought is translated into text. There's also a tendency to "get hooked on e-phonics" were you will senselessly insert words that almost sound like what you should have in there. I frequently have to edit to insert "our" for "are" ..and let's not forget their/there/they're...
21.gif


They don't pay enough for frustrated novelists/Literature/English majors. Those types use their alumni associations to get political patronage jobs and spend their productive time constructing government forms that thoroughly confused and frustrate our Reader's Digest population. Those are their masterpieces.
 
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