A lot of the Canadians on this board use Rock Auto for auto parts. I really like their prices, even with shipping to Canada. They have the border crossing thing figured out and even their website can be configured to quote prices in Canadian dollars. One question that arises is how expensive is it to return parts or cores.
Parts
Keep in mind everything is done on their website. You do not get to talk with anyone. If a part is not the proper one or you think its defective, you let them know on their user friendly website and if they actually want the part back (sometimes they don't want it back), they send you an Email with a pre-paid label for Fedex that you print out and attach to the original packing and send it back in. The address to send the part back is in Washington State for the power steering pump I was thinking of sending back. One time I was going to send back a defective shock but they told me to keep it and sent me another.
Cores
Cores are treated a bit differently. When you are ready to send the core back, you indicate it on the website and they send you a label for Fedex but they will deduct $25 from your core return. If that sounds good, you hit accept and then print the label and attach it to the core return box they provide when they shipped you the item such as a power steering pump. The core went back to Washington State. I took the box to my local Fedex counter at the Staples office supply store and they accepted the box without any weirdness and printed me a Drop-Off Confirmation. I'm not sure if the location varies. I live in BC so I'm wondering if that's how they chose the Washington State location which is next door across the border.
What if you change your mind
I was going to send back a PS pump because I thought it had a screwed up thread, but finally got the hose attached just fine. I already had the Fedex label. I was able to cancel it on their webite and then hit the button to return the core. They then send me the message with the core return Fedex label to print.
All this without speaking to anyone.
So basically if you want to send a core back to Rock Auto from Canada, you have to pay for the shipping but I found the savings were still worth it overall. Hope this helps my fellow Hosers.
Snag
Parts
Keep in mind everything is done on their website. You do not get to talk with anyone. If a part is not the proper one or you think its defective, you let them know on their user friendly website and if they actually want the part back (sometimes they don't want it back), they send you an Email with a pre-paid label for Fedex that you print out and attach to the original packing and send it back in. The address to send the part back is in Washington State for the power steering pump I was thinking of sending back. One time I was going to send back a defective shock but they told me to keep it and sent me another.
Cores
Cores are treated a bit differently. When you are ready to send the core back, you indicate it on the website and they send you a label for Fedex but they will deduct $25 from your core return. If that sounds good, you hit accept and then print the label and attach it to the core return box they provide when they shipped you the item such as a power steering pump. The core went back to Washington State. I took the box to my local Fedex counter at the Staples office supply store and they accepted the box without any weirdness and printed me a Drop-Off Confirmation. I'm not sure if the location varies. I live in BC so I'm wondering if that's how they chose the Washington State location which is next door across the border.
What if you change your mind
I was going to send back a PS pump because I thought it had a screwed up thread, but finally got the hose attached just fine. I already had the Fedex label. I was able to cancel it on their webite and then hit the button to return the core. They then send me the message with the core return Fedex label to print.
All this without speaking to anyone.
So basically if you want to send a core back to Rock Auto from Canada, you have to pay for the shipping but I found the savings were still worth it overall. Hope this helps my fellow Hosers.
Snag
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